ComplaintsforJack Daniels Motors Inc.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We bought my daughter’s car back in December 2023. The dealer was suppose to register the vehicle for us and send us plates in the mail, since we live in ** and the dealership is in NJ. The dealer has sent approximately four temporary plates within that time leaving my daughter not registered for several of the months. She has been pulled over by the Police due to the fact that her car is a high theft car, and she was able to get out of getting arrested or getting a ticket because she had the three temporary plates with her. We have called the dealership several times, they never call us back. These issues have been unresolved since last December and we are still waiting on the plates. The last time we received a temp plate was in May. I just called *** **** who holds the loan and have been in contact with the dealership on July 16 to a ****** ******* that said they were waiting all this time because somebody forgot to sign something. They informed *** **** that they should have it back within the week and be able to register it within another week and be able to send plates to us , but we have not heard from the dealership whatsoever. We have talked to several different people at the dealership some have been helpful most have not. They say that they’re going to call us back and we never hear back from anybody and this issue is still unresolved. My daughter currently has expired temporary plate on her car as they did not bother to send out a new temp every month. We were told several times that we would have it in our hands and still have no plates for the vehicle. We are beyond frustrated, and the only answers that we received were from *** **** and not Jack Daniel’s Kia. In addition to this, the sales girl we had gave us misinformation about the warrenty. It was an all around bad experience and I would not recommend dealing with this dealership. In the previous months the dealer blamed the DMV for taking too long when that was never the case.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  went to purchase a vehicle, they got me approved. the car had issues making it unsafe to drive, it's been over a month the loan is in my name they still have the car with the service department. they still don't know what's actually wrong with the car. they lie to me hang up when i call to speak with jason the manager or john when i did speak to them they say they will call me back but no one ever returns my calls. i have conversations recorded with speaking with all of them. i can't reach anyone of help at corporate, even after emailing them.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Jack Daniels Audi of Paramus Service Center has had my Audi A3 2015 for over 8 months. There has been multiple excuses on why it is taking so long from delivery from manufacturer of wrong part to now waiting on a hose that can't be found anywhere in the world. Their service manager when I stated concern about amount of time, was they are not holding car hostage but it isn't drivable. They have not stated cost of repair after multiple times of asking. Again, it has been over 8 months at a repair show and car is less than 10 years old. This is really concerning as I have another car that needs work and afraid will run into this issue again (Even for a factory recall.). I have tried everything to get this issue moving and get it address including reaching out to Audi HQ Customer Engagement team. The lack of update, responses, or anything has led me down this avenue. I have been paying payments and insurance for a car that I can't use. The total is over $6500 on both of these expense without having the benefit of the car. Asking for any assistance in getting traction on this issue.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a certified VW Jetta from Jack Daniels Motors in July and picked up the car on 07/25/23 and they issued temporary plates which is customary. I was told the plates would be mailed to me in the next 3-4 weeks and we followed up three weeks later with the salesman who told us that the service department handles that and we were told by them that they hadnt arrived and should be in the following week. We followed up with the Service Department the next week and they said they hadnt arrived and they had no idea when they would be in. My mother reached out to the Sales Manager **** who said he would check into it and get back to her. The temporary plates had already expired and I couldnt use the car. She had to call him again because he didnt contact her and he said he would email us an extension which he did and he followed up with DMV and they said they were running behind and they should arrive soon. Now its September 8th and when we called the on September 5th to speak to **** to once again follow up he said he would check into it and he never called back. The temporary plate extension is expiring on September 14th and when we called NY DMV ourselves they said they had no record of the request on file. Because we dont have the title I cant get the plates myself and today I was pulled over because of this situation. My mother sent an email to the ** on September 6th since they wont connect you when you call there and he has yet to respond. Soon I wont be able to drive the car. In addition they were not truthful about the second Key Fob that I should have received when I bought the car and now I have to buy one and have it programmed which will cost $500. This is a terrible dealership and they are not honest with their customers nor do they care about them once they get their check.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Our Porsche was brought to Jack Daniels Porsche for a repair.A repair which is covered by the warranty, as ****** on Carfax and as confirmed by Porsche in **********.Jack Daniels Porsche is denying our Warranty and are now hand in hand with Porsche HQ to not repair our car out of Warranty, because the warranty is expiring in less than 5 months.The cost of the repair is $13000.But before we brought the car in the service agent told ** "it should be something easy and not more than $250.Now every Porsche is ignoring our calls and emails, trying to make ** give up or wait out until our warranty expires.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought an Audi a4 from jack daniels Audi of ****************** on Monday 4/10/23, I traded a vehicle and cash on top for the car. I drove it and did as good of an inspection as I could visually, and spoke to the salesmen and was told the car was in good condition and mechanically sound. Its been 4 days since taking the car home and I only just went to use it as I have been commuting to work in my other vehicle, upon taking it out of the driveway I noticed a serious oil leak coming from the car and I have spoken to a mechanic saying the car wont pass inspection as is. I called the dealership and spoke to *******************************, the same person I bought the car from, I asked him to help me remedy the issue and to have the leak fixed so I can get the car inspected and proceed to use it. He told me its not their problem and I bought the car as is, and that the dealership isnt responsible for cars passing inspection. I think it is unbelievable that a car dealership could sell cars that wont pass inspection and wouldnt even try to help a customer who bought a vehicle just days earlier. I bought the car under the impression that it was mechanically sound and would pass inspection and I would be able to start using it immediately, now on top of paying for the car, taxes, and all the dealer fees I will be burdened with additional expenses just to get it road worthy when the dealership could easily take care of the issue in house as they have an entire service department but refuses to help.

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I came in to fix an oil leak and check engine light on my car, I was told no oil leak was detected which was a lie. There was a massive oil leak in my car from Vasvoline. The sales representative Micheal K**** tried to persuade me to get a new vehicle. He then called about shock and struts, then told me my car for the check engine would be 2648.15 After I left my car there he called me at my number when I was at work after I okayed the services my information was changed such as phone number on the service order and spelling of my name. Next thing I now he is emailing me stating my car is ready. After paying the next week I have no coolant in my car on Dec 6 no brake fluid. After going to fire stone oil was still leaking from my car the guy raised my car and showed me that there was a massive oil leak and there is no was no services was performed on my car because as soon as you open the hood you can see all the oil. Next he was emailing me with a email that was not his company email with his name spelled incorrect. I reported it to consumer affairs to get my money back but got no luck. This man Micheal Kenny was related to my next door neighbor and gave them a copy of the service vehicle key and took the copy of the service order out my car. This man scammed me and took money from me with no work ever being done on my car and got away with it. After I found out he used an false email with his name spelled Kenney instead of Kenny I realized its because he was trying to hide the connection between his my next door neighbor who was friends with the landlord who dated his sister who got caught in my apartment. I have videos of my vehicle lifted and with the skid plate removed showing oil my engine was smoking as well. No work was done on my car at all, they thought I was stupid and used their connections with people to steal money from me without doing work on my car. How does Mr Kenny using a fake email created in their dealership but has another one for business.

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought my vehicle in mid-December because it was making a grinding noise when breaking. This symptom was the subject of a TSB that no one in your shop even knew about. They drove the car, heard the noise and agreed that it was the issue outlined in the TSB.I made arrangements to drop the car off on 1/3 so that work could begin on it on 1/4. Apparently work didnt begin on it until 1/5, at which time it was looked at by a different technician than the one that diagnosed the problem. Technician #2 sent me a video telling me that he heard no noise, but that I needed a coolant flush for $240. I called and was told that technician #1 was off on 1/5 which is why a second technician looked at it. This leads to the obvious question- if the technician #1 was off, why did they tell me to bring the car in?? And why would they allow a different technician look at the vehicle, completely unaware of the issue that I had previously discussed with your service manager and technician #1?? Instead, I got the good ol upsell. Late in the afternoon on 1/5, after several frustrating attempts to speak with someone, I was told that the part that needed to be replaced required disassembly of the transmission, and that the vehicle wouldnt be ready until mid-next week. I explained that from the research I did on the issue, that it would likely take longer because frequently other parts within the transmission are damaged by the part that was replaced. I was still told mid-next week.At no time between 1/5 and yesterday did I receive so much as a courtesy call explaining the status of the repair. I sent a text and called on 1/10, heard nothing, then attempted contact yesterday and today as outlined above Throughout this interaction, your staff has seemed confused and Ive had my doubts that they could even locate my vehicle in your shop. No one seemed familiar with it. At this point, Im questioning whether your shop a) knows where the vehicle is, and b) is able to repair it.

• Initial Complaint

  12/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  PlaintiffDefendant ******************************************** ***************************************************** *********************************** ********, 10471Sales Person: ******************************* Tel: 212-729-6572Manager: ****************: ************************* Manager: ***************** Tel: ************** 10-21-2022, I made a deal with Jack Daniels Kia for a Lease on a new 2023 ******************* which they said would arrive in a couple of days. The car actually arrived on November 9th, and we went to pick it up on November 10th.2022.On October 21st, and every conversation after that, I gave them a limit of $499.00 per month for the lease of the new car explaining that I had a very tight budget and could go no higher. The Dealership spent a long time working out the numbers, and triumphantly came back to me, saying that they had arrived at my number, ($499/month.) for the 2023 X pro, and we could do the deal at that price. Part of the deal would be for me to purchase my current car (a 2020 *** ******** SX Turbo) at a higher price than the Lease purchase price, so that the numbers could work, and would allow them to get to my number of $499.00/month,. I put down an $1800.00 check, which we agreed represented the only monies I would have to pay (including all taxes and delivery charges), and we shook hands on the deal (twice, once with the salesperson, and once with her manager).They then told me that we could go home, and that the documentation would arrive by email on the internet, and that we (my wife and I) had to sign all the documents remotely from home, and they would send us the originals in the mail the next day. We must have signed at least a dozen documents. We never received any original documents, by **** or by email, and the delays accumulated. Every day, the car was about to arrive When we were told that our car had finally arrived, we went to the Dealership the very next day, (November 10th), only to find that they claimed that the deal had changed and that our monthly charge to lease the new car, which we saw on the lot, would be a couple of hundred dollars or more, higher. When we said that we had a deal, the Dealership said "That was then, this is now. *** has changed all deals in view of the *************** raising interest rates, and the original deal is no longer available. When we turned down the increased price on the lease, the Dealership finally gave us the deal documents, which showed that we had purchased our car for $29,877.49, and that our monthly payment over 78 months, would be $474.4/month.I went home and called ***, and inquired what price the Dealership had paid for my car, and I discovered that the price that the Dealer, **** Daniels, had paid was $23,036.93, which was the lease buyout price for me to have purchased my own car's lease directly,which I would have done, had this dealership not offered the new car at our accepted price.I was defrauded by the dealer, as the increased price on my car was only higher than the lease buy back price, because it was a part of the deal which included the lease of the new car at $499.00/month.I discovered that in the documents we had signed, there was only the purchase of our car at the higher price, but no lease document showing our agreement of $499.00. I then asked the manager's manager, Mr. ****************** to rebate me the difference in price between $29,877.49 the price at which I had apparently purchased my own car, and the price I would have paid if I had simply bought out my lease, ($23,036.93) and he laughed and he refused, saying that we had signed the purchase side of the contract, and that they had not signed any commitment for the lease. Therein lies the fraud.I am seeking a refund of the fraudulent amount kept by the dealership $6,840.56: the difference from the price at which I could have purchased my car from the leasing company, which is the price paid by the dealership,and the price at which the dealership sold it to me without honoring the second part of the deal.

• Initial Complaint

  11/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  In November 2021 I had a flat tire that was serviced at Jack Daniels Porsche in ******************. Everyone at the dealer was very nice and the estimate for the work being completed was two days. However, the work took much longer than that and on the sixth day the dealer had my car, the loaner car got a flat tire.Additionally, I was told by a local car shop that the tire could be repaired. I explained that to Jack ********************** and they werent willing to accept that solution. Upon picking up my car, I was given a $331.76 for the tire on the loaner vehicle.My position is that had the dealer finished my car in the original estimated time, the loaner wouldve been returned well before the loaner ever got a flat, and therefore on multiple levels, I should not be responsible for the flat to their tire. I explained this a couple of different times to the dealer.I see that the dealer has a poor rating on BBB so I take that to mean they are not particularly willing to resolve complaints. Given that, Id like make it clear that should they not wish to refund this amount as part of the BBB complaint, this will just be the first of several steps I will take to try to remedy the situation. Which may include a description of the situation on multiple social media and, if necessary, an Attorney General of ********** complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩