Complaints

This profile includes complaints for Jack Daniels Motors Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jack Daniels Motors Inc.

  28-09 Broadway Fair Lawn, NJ 07410-3907

• 

  Jack Daniels Motors Inc.

  243 Route 17 South Upper Saddle River, NJ 07458

• 

  Jack Daniels Motors Inc.

  123 W Route 4 Paramus, NJ 07652-1234

• 

  Jack Daniels Motors Inc.

  16-01 Mcbride Ave Ste 1 Fair Lawn, NJ 07410-2800

• 

  Jack Daniels Motors Inc.

  40-18 Broadway Fair Lawn, NJ 07410

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought my daughter’s car back in December 2023. The dealer was suppose to register the vehicle for us and send us plates in the mail, since we live in ** and the dealership is in NJ. The dealer has sent approximately four temporary plates within that time leaving my daughter not registered for several of the months. She has been pulled over by the Police due to the fact that her car is a high theft car, and she was able to get out of getting arrested or getting a ticket because she had the three temporary plates with her. We have called the dealership several times, they never call us back. These issues have been unresolved since last December and we are still waiting on the plates. The last time we received a temp plate was in May. I just called *** **** who holds the loan and have been in contact with the dealership on July 16 to a ****** ******* that said they were waiting all this time because somebody forgot to sign something. They informed *** **** that they should have it back within the week and be able to register it within another week and be able to send plates to us , but we have not heard from the dealership whatsoever. We have talked to several different people at the dealership some have been helpful most have not. They say that they’re going to call us back and we never hear back from anybody and this issue is still unresolved. My daughter currently has expired temporary plate on her car as they did not bother to send out a new temp every month. We were told several times that we would have it in our hands and still have no plates for the vehicle. We are beyond frustrated, and the only answers that we received were from *** **** and not Jack Daniel’s Kia. In addition to this, the sales girl we had gave us misinformation about the warrenty. It was an all around bad experience and I would not recommend dealing with this dealership. In the previous months the dealer blamed the DMV for taking too long when that was never the case.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jack Daniels Audi of Paramus Service Center has had my Audi A3 2015 for over 8 months. There has been multiple excuses on why it is taking so long from delivery from manufacturer of wrong part to now waiting on a hose that can't be found anywhere in the world. Their service manager when I stated concern about amount of time, was they are not holding car hostage but it isn't drivable. They have not stated cost of repair after multiple times of asking. Again, it has been over 8 months at a repair show and car is less than 10 years old. This is really concerning as I have another car that needs work and afraid will run into this issue again (Even for a factory recall.). I have tried everything to get this issue moving and get it address including reaching out to Audi HQ Customer Engagement team. The lack of update, responses, or anything has led me down this avenue. I have been paying payments and insurance for a car that I can't use. The total is over $6500 on both of these expense without having the benefit of the car. Asking for any assistance in getting traction on this issue.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified VW Jetta from Jack Daniels Motors in July and picked up the car on 07/25/23 and they issued temporary plates which is customary. I was told the plates would be mailed to me in the next 3-4 weeks and we followed up three weeks later with the salesman who told us that the service department handles that and we were told by them that they hadnt arrived and should be in the following week. We followed up with the Service Department the next week and they said they hadnt arrived and they had no idea when they would be in. My mother reached out to the Sales Manager **** who said he would check into it and get back to her. The temporary plates had already expired and I couldnt use the car. She had to call him again because he didnt contact her and he said he would email us an extension which he did and he followed up with DMV and they said they were running behind and they should arrive soon. Now its September 8th and when we called the on September 5th to speak to **** to once again follow up he said he would check into it and he never called back. The temporary plate extension is expiring on September 14th and when we called NY DMV ourselves they said they had no record of the request on file. Because we dont have the title I cant get the plates myself and today I was pulled over because of this situation. My mother sent an email to the ** on September 6th since they wont connect you when you call there and he has yet to respond. Soon I wont be able to drive the car. In addition they were not truthful about the second Key Fob that I should have received when I bought the car and now I have to buy one and have it programmed which will cost $500. This is a terrible dealership and they are not honest with their customers nor do they care about them once they get their check.

  Business Response

  Date: 01/16/2025

  During this time the *** was very backed up. We apologize for any inconvenience this may have caused you. Wish you all the best. 

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Porsche was brought to Jack Daniels Porsche for a repair.A repair which is covered by the warranty, as ****** on Carfax and as confirmed by Porsche in **********.Jack Daniels Porsche is denying our Warranty and are now hand in hand with Porsche HQ to not repair our car out of Warranty, because the warranty is expiring in less than 5 months.The cost of the repair is $13000.But before we brought the car in the service agent told ** "it should be something easy and not more than $250.Now every Porsche is ignoring our calls and emails, trying to make ** give up or wait out until our warranty expires.

  Business Response

  Date: 01/16/2025

  If this vehicle was truly under "warranty" customer would have been able to get this fixed by any Porsche Dealer. 

  Customer Answer

  Date: 01/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in mid-December because it was making a grinding noise when breaking. This symptom was the subject of a TSB that no one in your shop even knew about. They drove the car, heard the noise and agreed that it was the issue outlined in the TSB.I made arrangements to drop the car off on 1/3 so that work could begin on it on 1/4. Apparently work didnt begin on it until 1/5, at which time it was looked at by a different technician than the one that diagnosed the problem. Technician #2 sent me a video telling me that he heard no noise, but that I needed a coolant flush for $240. I called and was told that technician #1 was off on 1/5 which is why a second technician looked at it. This leads to the obvious question- if the technician #1 was off, why did they tell me to bring the car in?? And why would they allow a different technician look at the vehicle, completely unaware of the issue that I had previously discussed with your service manager and technician #1?? Instead, I got the good ol upsell. Late in the afternoon on 1/5, after several frustrating attempts to speak with someone, I was told that the part that needed to be replaced required disassembly of the transmission, and that the vehicle wouldnt be ready until mid-next week. I explained that from the research I did on the issue, that it would likely take longer because frequently other parts within the transmission are damaged by the part that was replaced. I was still told mid-next week.At no time between 1/5 and yesterday did I receive so much as a courtesy call explaining the status of the repair. I sent a text and called on 1/10, heard nothing, then attempted contact yesterday and today as outlined above Throughout this interaction, your staff has seemed confused and Ive had my doubts that they could even locate my vehicle in your shop. No one seemed familiar with it. At this point, Im questioning whether your shop a) knows where the vehicle is, and b) is able to repair it.

  Business Response

  Date: 01/16/2025

  Good afternoon. We are following up on this complaint. Some of our management has changed over the years and we would like to see if we can assist you in anyway.

  Customer Answer

  Date: 01/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PlaintiffDefendant ******************************************** ***************************************************** *********************************** ********, 10471Sales Person: ******************************* Tel: 212-729-6572Manager: ****************: ************************* Manager: ***************** Tel: ************** 10-21-2022, I made a deal with Jack Daniels Kia for a Lease on a new 2023 ******************* which they said would arrive in a couple of days. The car actually arrived on November 9th, and we went to pick it up on November 10th.2022.On October 21st, and every conversation after that, I gave them a limit of $499.00 per month for the lease of the new car explaining that I had a very tight budget and could go no higher. The Dealership spent a long time working out the numbers, and triumphantly came back to me, saying that they had arrived at my number, ($499/month.) for the 2023 X pro, and we could do the deal at that price. Part of the deal would be for me to purchase my current car (a 2020 *** ******** SX Turbo) at a higher price than the Lease purchase price, so that the numbers could work, and would allow them to get to my number of $499.00/month,. I put down an $1800.00 check, which we agreed represented the only monies I would have to pay (including all taxes and delivery charges), and we shook hands on the deal (twice, once with the salesperson, and once with her manager).They then told me that we could go home, and that the documentation would arrive by email on the internet, and that we (my wife and I) had to sign all the documents remotely from home, and they would send us the originals in the mail the next day. We must have signed at least a dozen documents. We never received any original documents, by **** or by email, and the delays accumulated. Every day, the car was about to arrive When we were told that our car had finally arrived, we went to the Dealership the very next day, (November 10th), only to find that they claimed that the deal had changed and that our monthly charge to lease the new car, which we saw on the lot, would be a couple of hundred dollars or more, higher. When we said that we had a deal, the Dealership said "That was then, this is now. *** has changed all deals in view of the *************** raising interest rates, and the original deal is no longer available. When we turned down the increased price on the lease, the Dealership finally gave us the deal documents, which showed that we had purchased our car for $29,877.49, and that our monthly payment over 78 months, would be $474.4/month.I went home and called ***, and inquired what price the Dealership had paid for my car, and I discovered that the price that the Dealer, **** Daniels, had paid was $23,036.93, which was the lease buyout price for me to have purchased my own car's lease directly,which I would have done, had this dealership not offered the new car at our accepted price.I was defrauded by the dealer, as the increased price on my car was only higher than the lease buy back price, because it was a part of the deal which included the lease of the new car at $499.00/month.I discovered that in the documents we had signed, there was only the purchase of our car at the higher price, but no lease document showing our agreement of $499.00. I then asked the manager's manager, Mr. ****************** to rebate me the difference in price between $29,877.49 the price at which I had apparently purchased my own car, and the price I would have paid if I had simply bought out my lease, ($23,036.93) and he laughed and he refused, saying that we had signed the purchase side of the contract, and that they had not signed any commitment for the lease. Therein lies the fraud.I am seeking a refund of the fraudulent amount kept by the dealership $6,840.56: the difference from the price at which I could have purchased my car from the leasing company, which is the price paid by the dealership,and the price at which the dealership sold it to me without honoring the second part of the deal.

  Business Response

  Date: 01/16/2025

  We are following up on this complaint. Please advise if your concerns were handled .

• Initial Complaint

  Date:11/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2021 I had a flat tire that was serviced at Jack Daniels Porsche in ******************. Everyone at the dealer was very nice and the estimate for the work being completed was two days. However, the work took much longer than that and on the sixth day the dealer had my car, the loaner car got a flat tire.Additionally, I was told by a local car shop that the tire could be repaired. I explained that to Jack ********************** and they werent willing to accept that solution. Upon picking up my car, I was given a $331.76 for the tire on the loaner vehicle.My position is that had the dealer finished my car in the original estimated time, the loaner wouldve been returned well before the loaner ever got a flat, and therefore on multiple levels, I should not be responsible for the flat to their tire. I explained this a couple of different times to the dealer.I see that the dealer has a poor rating on BBB so I take that to mean they are not particularly willing to resolve complaints. Given that, Id like make it clear that should they not wish to refund this amount as part of the BBB complaint, this will just be the first of several steps I will take to try to remedy the situation. Which may include a description of the situation on multiple social media and, if necessary, an Attorney General of ********** complaint.

  Business Response

  Date: 01/16/2025

  Any damage that happens when loaner is taken customer is liable for. This is all signed for upon taking possession of loaner. 

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me for a diagnostic and did not do it. Another *** confirmed to me that nothing is wrong. They also didnt inspect the steering wheel issue.

  Business Response

  Date: 01/16/2025

  The diagnosis fee is charged regardless if repair is done or not. We have to pay our techs to troubleshoot. 

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three months ago, I used *********** auto finance to find a vehicle. I found a red 2019 kia ***** that say to have only ***** miles on the vehicle. I called jack daniels kia to make sure the car was still in stock by providing the vin number and the rest of the descriptions that was provided on the website. I took an uber for ****** to go look at and purchase the vehicle. When I had gotten to the dealership, the salesman Weal had shown me two completely different cars, I argued back and forth with them of the expenses I had made to come here to get the car I wanted, but due to the situation I am currently in. they tired to tell me that someone had already purchased the car that it was some type of lease to finance purchase, but till this day the same car I was looking at is still on the inventory. But, I decided to take a car from there lot and I left a **** dollars deposit for the vehicle. but it wasnt till 3 days before my temp plate was about to expire that they called me, and asked for another **** to put down. Because they never send the paperwork to ***********, so my auto finance approval expired. So I contacted the ****************** manager saying that i no longer wanted to do business with them and that I will be returning the car and I want my down deposit back. And they told me that I would be getting my check in 3-4 business days the general manger just has to sign it to have it released. I even called the general manager & the dealership day and night, asking when am I getting my check released to me. And I either never got a response or they would say they will call me back with more info later. This is when I got a call 2 1/2 weeks ago and they tried saying that I would not be getting my money back because I had it for more than a month, but temp plates dont even last for a month. And now there refusing to give me my deposit back for a car that you never took delivery of. I am still contacting them and the G.M, their still pushing me off.

  Business Response

  Date: 01/16/2025

  We have made some management changes at ***. Please advise if this was ever handled. We would like to revisit this complaint. 

• Initial Complaint

  Date:06/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I GOT MY *** SERVICED AT JACK DANIELS MOTORS IN ********* ********** ON 5/20/2022.THEY SERVICED THE *** AND I PAID THE SERVICE AMOUNT ON MY BANK'S ***** ***D.THERE WAS A NOT CASH CHARGE OF 51.05$ IN ADDITION TO THE SERVICE AMOUNT. I ASSUMED THIS WAS A REQUIRED CHARGE DUE TO THE **** THAT I WAS PAYING WITH MY ***** ***D I CALLED **** TO CONFIRM THAT THEY WERE ALLOWED TO CHARGE THE SURCHARGE ON THE ***** ***D. THEY INFORMED ME THAT ONLY CREDIT ***DS AND NOT ***** ***DS WERE ALLOWED TO BE CHARGED **** SENT ME INFORMATION CONFIRMING THAT ***** ***DS ARE NOT ALLOWED TO BE CHARGED A SURCHARGE I CALLED THE **** MANAGER AND MENTIONED THAT THEY WERE NOT ALLOWED TO CHARGE A SURCHARGE ON MY ***** ***D AND I SENT THEM AN EMAIL CONFIRMING THAT ***** ***DS WERE NOT ALLOWED TO BE CHARGED DIRECTLY FROM **** THEY REFUSED TO REFUND ME THE SURCHARGE AMOUNT STATING THAT LEGALLY THEY WERE ALLOWED TO CHARGE THOSE **** ON A ***** ***D I WANT TO BE REFUNDED THE NON-CASH SURCHARGE ON MY ***** ***D FOR 51.05$ AND WANT TO MAKE SURE THAT THEY STOP CHARGING THE CONSUMER FOR THESE FRAUDULENT CHARGES THEY ARE NOT ALLOWED TO CHARGE THOSE **** ON ***** ***DS, I BELIEVE THAT THE COMPANY IS NOT PRACTICING FAIRLY WITH CHARGING FRAUDULENT **** TO CONSUMERS WHEN THE MANAGER TAL VANDER WAS CONFRONTED WITH THIS INFORMATION, HE REFUSED TO REFUND THE AMOUNT STATING THAT THE **** WERE ACCURATE AND LEGITIMATE.PLEASE REVIEW THIS COMPLAINT AND LET ME KNOW YOUR ASSESSMENT THANK YOU *****************************

  Business Response

  Date: 01/16/2025

  Following up on this complaint. Please advise if this was handled.