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          Find a Location

          OnTel Products Corp. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileOnTel Products Corp.

            Online Shopping
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            21 Law Dr

            Fairfield, NJ 07004-3236

            Visit Website
            (973) 439-9000

            Customer Reviews

            1.13/5

            Average of 169 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            592 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Ontel Products Corporation creates, markets, and distributes consumer products. 

            Business Details

            This is a multi-location business.

            Find a Location

            OnTel Products Corp. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              21 Law Dr, Fairfield, NJ 07004-3236
              BBB File Opened:
              4/17/2001
              Years in Business:
              30
              Business Started:
              1/1/1994
              Business Incorporated:
              1/1/1994
              Type of Entity:
              Corporation
              Alternate Business Name
              • Flippity Fish
              • Pillow Pad
              • ChillWell
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              • Ontel Products Corporation
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              • Cami Secrets
              • Pillow Pets
              • Salon Express
              Business Management
              • Mr. Mike Wade, CFO
              • Mr. Amar Khubani, President
              Contact Information

              Customer Contact

              • Mr. Amar Khubani, President
              Additional Contact Information

              Fax Numbers

              • (973) 439-0887
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              592 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/26/2023

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              The item was supposed to be delivered on December 22. I called and they promised it would be delivered today on December 26th. I called again for a refund and they denied me. My order number is :**********
              Read More
              Read 591 More Complaints

              Customer Reviews

              169 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tom P

              08/22/2023

              ********** I am a senior on a fixed income. I purchased 2 of the chillwell fan coolers "advertised as air conditioners" . I used them 1 time and ,box them back up and sent them back. I contacted chillwell and made it plain I did not want them to put my refund on the credit card I purchased them on ' the card was in process of being closed out ' and I was lied to to get me off the phone and was assured they would give me a return by way of a paper check. Low and behold I looked at my credit card and they returned the refund to the card that got the refund and immediately closed the card. I am out 372 dollars and ********************* to return it back to **********. I don't even get to keep the junk fans that are maybe worth 30 dollars at best. There is NO "CUSTOMER SERVICE " anymore. I like The ******************** help an old man get his money back.

              OnTel Products Corp. Response

              08/24/2023

              It is unfortunate to hear of our customers' dissatisfaction with their Chill Well purchase. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. Credit was issued to the card on file. Contact the credit card company to receive reimbursement for the funds applied to a closed account. Please forward a copy of your receipt for return postage to customer service. Please contact customer service for further assistance at **************** Phone Number: ************** Hours of Operation Monday - Friday - 9:00 AM to 6:00 PM EST ************************************ and they will be happy to assist you further.
              Read 168 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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