ComplaintsforCheap Flights Fares, LLC
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Complaint Details
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Initial Complaint
04/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We booked a flight from London to Washington on 4/17/2024. We were quoted and confirmed a price with the business. The company sent a confirmation email at 4:14am on the same day for a total ticket price of $2,541.80. They indicated the airline would send us the tickets. We received no tickets and contacted the business several times. Eventually the company responded at 5:50am and indicated the price had changed to $3,516.76. We where then charged this amount on our credit card.Business response
04/20/2024
From* **** *** ****************************
Date: Sun, Apr 21, 2024 at 6:17?AM
Subject: Complaint Resolution - Booking ID * ******* - Complaint ID: ********
To: <*******************
Dear ****** * *****
We are writing to acknowledge the receipt of your complaint and to provide you with an update on the resolution process. We understand that you contacted the booking agent today regarding the booking issue, and we are pleased to confirm that a refund of US$ 700.00 has been agreed upon and re-initiated.
Please be informed that the processing of your refund was temporarily delayed due to the active online complaint you had posted. However, after our conversation and the clarification of the situation, we have taken immediate action to ensure that your refund is processed without further delay.
We kindly ask that any outstanding online complaints be withdrawn to avoid any additional hindrances to the refund process. Your understanding and patience in this matter are greatly appreciated, and we sincerely apologize for any inconvenience caused.
Should you require further assistance or have any additional questions, please do not hesitate to contact us.
Regards,
Marcellus K***
Manager - Customer Resolution Team
: *************************
? Support Team * ***** *** **** / ***** *** **** (Call availability: ** * **
Direct Line : ***** *** **** (Call availability: 1100-2000 hours EDTInitial Complaint
03/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two refundable airline tickets with Cheap Flight. I paid extra for the tickets in case something happened. I got sick with Covid and had complications. I sent documentation where my doctor said I would be unable to fly. *** sent documents and they give me the run around and ask for more documents. Ive given everything theyve asked for. Then they said I had to get a refund from the travel agency that is a third party. When I put my information in Cheapflights website to find the travel agency it said there was an error please contact customer support. This is fraud. I want a refund that I paid extra for each ticket that said refundable. I noticed another complaint with the same issue. They paid extra for refundable tickets and got the run around. How many times has Cheap Flights made people pay extra money for refundable tickets and not honor their obligations. This is fraud.Business response
03/31/2024
Dear *****,
Thank you for reaching out to us and for bringing this matter to our attention through the Better Business Bureau. We understand that your flight booking, under reference number ******* is cancelled and we want to ensure that your request for a refund is processed smoothly and efficiently.
As you have chosen Refund Protect at the time of your booking, you are *********** claim a refund under covered circumstances. We believe that your cancellation reason is unforeseen and genuine and we are committed to assisting you in this process.
To initiate your claim, please use the link provided below. This will direct you to the claims page where you can submit your application. If you prefer, you may also send us the necessary documentation supporting your cancellation reason directly to ****************************** and we will be more than happy to file the claim on your behalf.
***************************************
We apologize for any inconvenience this may have caused and appreciate your understanding. Our team is dedicated to resolving your issue promptly, and we thank you for your patience during this process.
Regards,
***************************
Manager - Customer Resolution Team
?? : ****************************
? Support Team : ************** / ************** (Call availability: 24 X 7)
? Direct Line : ************** (Call availability: 1100-2000 hours EDT
?? : *************************** <***************************************>
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Customer Complaints Summary
87 total complaints in the last 3 years.
46 complaints closed in the last 12 months.