Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps calling me. I hang up on them but they wont stop. The call 3 or 4 times a day. This is harassment.

  Business Response

  Date: 01/23/2024

  I write in response to Complaint #******** (the Complaint).  TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone.  *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ************** indicated in the Complaint that she does not want to receive telephone calls from the Company. As per **************' request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the Complaint to our Do Not Contact lists. We trust that this satisfies ************* concerns.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.

  Customer Answer

  Date: 01/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving multiple calls per day from ********** with caller ID TZ **********************. I have not requested any insurance offers and am on the do not call list.

  Business Response

  Date: 01/23/2024

  I write in response to Complaint #******* (the Complaint).  TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone.  *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ************** indicated in the Complaint that he does not want to receive telephone calls from the Company. As per **************** request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the Complaint to our Do Not Contact lists. We trust that this satisfies **************** concerns.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.

  Customer Answer

  Date: 01/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am constantly getting calls from TZ Insurance, so many that I have blocked their number. However each time they call my phone does ring once. I am not interested in their services. Today I tried to call and tell them to stop calling but was oon hold for over 6 minutes wasting my limited long distance services. All I want them to do is honor the DO NOT CALL LIST and not call me any more

  Business Response

  Date: 01/23/2024

  I write in response to Complaint #******** (the Complaint).  TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone.  *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  **************** indicated in the Complaint that he does not want to receive telephone calls from the Company. As per Mr. ******* request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the Complaint to our Do Not Contact lists. We trust that this satisfies Mr. ******* concerns.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.

  Customer Answer

  Date: 01/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tz insurance has called 14 times in the last 3 days. I am not and did not seek their services. Blocked their number and they continue to call. Tried to send a stop message but it comes back as a landline,unable to deliver. Total harassment.

  Business Response

  Date: 01/09/2023

  I write in response to Complaint #******** the Complaint).  TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone.  *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.

  ************** indicated in the Complaint that he does not want to receive telephone calls from the Company. As per **************** request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the  Complaint to our Do Not Contact lists. We trust that this satisfies ****************** concerns.
  
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.

  Customer Answer

  Date: 01/09/2023

  
  Complaint: 18599476
  
  I am rejecting this response because: The issues of continous calls on multiple days was neither addressed or corrected, only when a complaint is registered do they try to give an explanation.
  
  
  
  Regards,
  
  *****************

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for a supplemental ******** Insurance with better coverage than my current company. I spoke with "*****." Once I selected my policy he said, "Did I tell you there is a $25.00 fee?" "No." "I am sorry I usually do." I purchased Aetna. Today I received a voice message from ****** congratulating me on being approved for Accendo. I called and set on the phone for 26 minutes. Man I spoke with said that Accendo is a newer company with all the benefits of Aetna plus some additional ones. After I hung up I realized I wanted more info. including how they could switch companies without my consent. On hold for 3.5 I want to know precisely how the shift from Aetna to Ascendo benefits **** was on hold for three hours and 36 minutes. At 6:15 PST I realized that they were closed. They say their hours are from 8 AM-9 PM EST, so no one was going to answer my call but the message was going to repeat endlessly.

  Business Response

  Date: 01/24/2023

  I write in response to Complaint #******** (the Complaint).  TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone.  *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.

  I apologize for the delay in responded to ****************' complaint and also apologize for any inconvenience and confusion this situation has caused. **************** has been in contact with our case management team, which has investigated the issue. Our case management lead confirmed today that Ms. ******* insurance carrier cancelled the policy in question and issued a refund for the premium and application fee paid. The insurance carrier indicated the cancellation and refund were processed on 1/6/23 and the refund check was scheduled to be mailed on 1/9/23. If **************** has not received the refund yet or has any other questions we encourage her to reach out to our case management team again.

  Again, we offer our sincerest apologies for this experience. We also greatly appreciate ****************' patience as our team worked towards a resolution.

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began seeking supplemental insurance October 27th from ** agent *********************. I called ** in late November to check why Id not received my card. ***** called and said the underwriters needed more information. Id previously sent all I was asked to again send. My previous plan ended December 1st. Today ** called to say I was approved and would receive my cards in **** days. My wife is NOT approved because the underwriters need the same information I already sent twice a third time! The ** case manager knew little of the particulars but offered me the underwriting department phone number. I felt this their task to call me, but I called the number and it is no longer in service. I contacted the insurer directly and after 20 minutes on hold the person suggested I call customer service at ** **********************. All of this smacks of incompetence at all levels and we suffer the fall out by having no insurance coverage. I suggest people find a different solution other than **.

  Business Response

  Date: 01/09/2023

  I write in response to Complaint #********. TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone.  *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.

  
  

  We sincerely apologize to ************** for the delay in responding. Our quality assurance and case management teams are actively working on Mr. and ******************* issue with their insurance coverage, and will reach out with updates. We appreciate their patience and understanding. 

  Customer Answer

  Date: 01/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls my home phone M-S, all day long, from early morning to late evening. They spoof their number by using a local area code number, even though theyre not a ** based company. I have repeatedly requested they stop calling me and and place me on their do not call list, all to no avail. They are now bordering on harassment, as the calls have continued, from **** calls daily. I have registered on the Federal Do Not Call Registry, but this has not helped as I continue to receive these marketing calls from this company, as well as others. I want these calls to stop. I want TZ Insurance to quit calling. My wife and I are in our 80s and we dont want to continually answer these type of calls.

  Business Response

  Date: 12/06/2022

  I write in response to Complaint #******** (the Complaint).  TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone.  *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ****************** indicated in the Complaint that he does not want to receive telephone calls from the Company. As per ********************** request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the Complaint to our Do Not Contact lists. We trust that this satisfies ********************** concerns.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.

• Initial Complaint

  Date:11/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps repeatedly calling even after asked to stop; leaving long messages. These are unsolicited sales pitches to buy insurance and interrupt my work day and my work calls. I have had SEVEN calls today since 9 am and it is 1 pm here. If they were a former date, I could file harassments charges against them. I want NO further contact of any kind from them, I want them to remove my information from their contact list; I want them to fire the dolt who thinks repeated and ****************** calls is a valid way to get respect and my business because it most certainly means I will never work with them. No respect for me is no business for them.

  Business Response

  Date: 12/06/2022

  I write in response to Complaint #******** (the Complaint).  TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone.  *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  **************** indicated in the Complaint that she does not want to receive telephone calls from the Company. As per ******************** request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the Complaint to our Do Not Contact lists. We trust that this satisfies ******************** concerns.
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/12/2022. **** Hr. MST. A woman who stated she was representing TZ Insurance Solutions telephoned me (my caller ID says she was using ************) desiring to connect me with one of the major insurance companies (like ETNA) for acquiring supplemental ******** insurance. I have been called by TZ Insurance previously - some weeks ago - without me asking. I told TZ then that I was not interested. I was on the Federal No Call Registry for sure at that time. I told the woman to place me on their company's no call list + I am on the ****************** no call lists. She said she would do so. She claimed that she was a licensed insurance agent but declined to give me her number - said she could not - a lie - except she most probably has no valid license to provide ( I have been told phony numbers by callers).TZ Insurance calling me is a violation of the Federal and the ******** no call laws according to the laws & rules I researched - they could / should be fined and I could *** them according to what I read in the Federal law. I have been receiving 10- 18 unwanted marketing calls Mon.-Fri. all summer long even though I have been on the Federal no call list for several years, and filing complaints. I have filed 8 complaints for today and the time is just past 3 PM!

  Business Response

  Date: 10/25/2022

  I write in response to Complaint #******** (the Complaint).  TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone.  *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ******************** indicated in the Complaint that he does not want to receive telephone calls from the Company. As per ************************ request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the  Complaint to our Do Not Contact lists. We trust that this satisfies ************************ concerns.
  
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continual harassing phone calls

  Business Response

  Date: 10/07/2022

  I write in response to Complaint #******** (the Complaint).  TZ Insurance Solutions LLC (the Company) is a licensed insurance agency that employs licensed insurance agents who assist consumers with enrollments into insurance plans over the telephone.  *********** calls people who have requested a call from a licensed insurance agent by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.
  
  ****************** indicated in the Complaint that he does not want to receive telephone calls from the Company. As per ********************** request, the telephone number in the Complaint has been added to our Do Not Call list. As a courtesy, weve also added the mailing address and e-mail address included in the Complaint to our Do Not Contact lists. We trust that this satisfies ********************** concerns.
  
  
  We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.