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Business Profile

Pool Maintenance

America's Swimming Pool Company of Monmouth County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $213 on April 15th for pool cleaning that was to be scheduled on 28th May. After I made the payment, almost impossible to get in touch with. Not responding to text messages nor calls. Decided to come open the pool when he felt like it and on his time instead of the time that I requested. Pool opening not done correctly. Pool left very dirty with Algae. Also left a pipe leak from the filter and did not come to fix it. Unable to get in touch with. It's been more than two weeks and the pool is unusable.

    Business Response

    Date: 06/17/2024

    Good evening - 
    This complaint was registered against America’s Swimming Pool Co. of Nashville, TN. Based on the consumer address, it appears this issue is with a different America’s Swimming Pool Co. in a different state. These are entirely separate businesses with separate owners and staff. 

    I am sorry for your experience with another company. I hope that the situation is resolved to your satisfaction. And I would be very grateful if this complaint could be removed from our BBB page. 

    Thank you.

    John H********* * America’s Swimming Pool Co. of Nashville, TN

    Customer Answer

    Date: 06/18/2024

    To complaint is to be filed for the business in New Jersey 

     

    I did not choose to file the complaint against the business in Kentucky. 

     

     

America's Swimming Pool Company of Monmouth County is NOT a BBB Accredited Business.

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