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Business Profile

Restaurants

Tommy’s Tavern + Tap

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Tommys Tavern on Sunday September 18th with my family, party of 8. We ordered food as usual. We requested the check at the end. To my greatest surprise there was an additional tax of 2.9% to be added to my total bill of $185.00 for using my credit card. I asked to speak to the manager and she said that she will talk to the general manager. The general manage ************************* came by and spoke to me. I asked him under what ** law is the establishment empowered to add a 2.9% additional tax? His response was this was above his pay scale and blamed it all on corporate. His sole responsibility was to ensure that the bill was paid. He stood firm on his inability to either explain the reason for the additional tax and his inability to resolve the matter. I agreed to paid for the food we ordered ONLY and not the tax. I presented my credit card and the tax was added to my amount despite my opposition. I was like my 2.9% returned to my account.

    Business Response

    Date: 11/04/2022

    Hello Allister. We charge a ****% Service Fee to all checks to cover the increasing costs of accepting noncash payment methods. As an incentive for a customer to pay cash, we give customers a 2.5% discount off the total check including the service fee if they do indeed pay with cash. The entire ****% service fee is only paid by the customer if they choose to pay their bill with a card. The ****% Service Fee is by no means a tax and we do not attempt to mislead anyone to believe it is a tax. We have discussed this incident with our General Manager and retrained the entire team on how to properly explain this charge to customers in the future to avoid confusion. We appreciate your patronage and hope to see you again soon

Tommy’s Tavern + Tap is NOT a BBB Accredited Business.

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