Complaints

• Initial Complaint

  06/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had reserved their service with a deposit but decided to cancel. Their contract indicated 100% moneyback if cancelled in writing. I emailed them, and they said they would send a check. I confirmed my address and did not receive a check for over a month and a half. I now am at my new address and would like the money back.

  Business response

  06/21/2023

  Thanks for keeping us updated on the situation. Understand that unforeseen circumstances can sometimes cause delays, and we appreciate your efforts to rectify the situation promptly. We spoke with client and reissued a check to the new address. Customer will be receiving it soon. We have a commitment to ensuring customer satisfaction and we look forward to serving you in the future. Please don't hesitate to reach out if there's anything we can do to assist you further.

  Customer response

  06/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* They were courteous and quickly sent a check to the new address to resolve the matter. I find that this resolution is satisfactory to me. 
  
  Regards,
  ***** *******

• Initial Complaint

  09/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I packed almost everything myself--73 boxes. All Points packed my tower computer, its accessories, my 65" TV, an Ikea table, and my Breville toaster oven. They lost or stole my toaster oven.

  Business response

  10/03/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move.
  It is never our intention that customers will have a less than satisfying experience.

  
  Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing
  within the time limits allowed by law and after filing requirements have been met. Therefore, we
  must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be
  reviewed and addressed in a timely manner. We have contacted CSI and requested they initiate a
  claim file to allow the customer to file a claim as required by the law. On 09/30/22 the customer was
  registered in their system and emailed the login credentials and information required to properly file
  a claim. The claim login information sent to the customer allows filing a claim for loss, damage,
  delay, overcharge, and any complaints. All the above can and must be compensated through the
  claims process as required by federal regulations.

  
  For further assistance with filing claims the customer may contact CSI directly at ************ or
  via email at ******************* Please provide Claim ID ******** when contacting CSI.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩