Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im financing a vehicle, I was lied to about the payments I was told I was paying $292 a month instead its $558 . I spoke to the manger and the sales person wasnt hold accountable he lied to a customer to get commission! Also a friend to my family also went through this same situation and would like to come forward! The boss **** was very disrespectful, and racist he called me a n***** and told me to leave . They also didnt take no paystubs from me to see what I can afford! They told me the bank that my car is through accept people with out paystubs! I contacted the bank my vehicle is from and they told me its nothing they can do about it , the dealership would have to change the contract. I feel like theyre racist and that was wrong what they did to me! I would like to sue as well .

  Business Response

  Date: 08/08/2024

  The General Manager has investigated the customer's claims, and our business does not condone or have these types of business practices. The manger made no such inappropriate comments to the customer. The customer was explained the terms of the deal at the time of sale which they agreed to. The customer signed all the documents to purchase the vehicle at the agreed upon terms. 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11 2023 I went to Nissan on rte 33 because Ive been receiving letters from that they wanna buy my 2016 Nissan Altima . I go there and the guy name ************ was the sale person . I go there with no money and I told ***** this. So we began talking he asking me what Im looking etc I told him I wanted a Jeep Cherokee they didnt have that so he go and get I believe a22 Kia ***** let test drive etc . I come back he told what the payment will be I told him I didnt want it because it to big for me. He brings out another car didnt like it either he come back with a 21 Nissan Altima I told him thats what I want I test drove the car felt in love with car came back from my test drive went in the office thats when business proceeded. I used my 2016 for a trade in they gave 2000 for the 16 as a trade in the 16 wasnt paid off. A lot of banks wouldnt accept me. By then I was fed up and told him Im good Ill just wait he told me to hold on came back and said they found a bank that will accept me cool Santander consumer is who the vehicle is financed through I did everything through Nissan such as registration etc. I get a call from Nissan on Friday February 2 from the sales ********************* telling me I had to come pick up the 2016 off their lot because it wasnt a trade in Im so confused at this point I told the guy had I known I would be stuck with 2 car payments I definitely wouldnt have took the 21 it doesnt make sense the 2016 is financed through Ally I kept getting phone calls from ally and I told the representative that the car is out of possession **** had the 16 towed back to address now Im stuck with 2 car payments and dont know what to do at this point I told **** they can have the 21 back because they messed me up big time this not right at all ***** messed up from what it sound like to me **** didnt have any clue on what ***** did **** told me I couldnt bring the car back because I had it for 2months thats a lie the 11th of this month will make 2 months can some one please help me Im stress to the ***

  Business Response

  Date: 02/20/2024

  The customer will be coming into the dealership on Friday 2-23-24 to meet with the General Manager.

• Initial Complaint

  Date:09/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 26th me and my wife purchased a ford expedition max from route 33 Nissan. We talked through some details before traveling an hour and 45 mins to look at the vehicle. We arrived and test drove and liked the vehicle and decided to buy it. We put 2000 down on the vehicle and financed the rest. Come to find out on the paperwork it showed the vehicle detailed we’re not correct as it stated online. The vehicle had 10,000 more miles than what it said. So we went back to the negotiating table because that was a bit more miles then we thought. So they agreed to refund us 1,250 dollars of the money we put down. (I have a copy of the refund paperwork we signed). So we made a deal and still purchased the vehicle. They said before we left that they had to cut a check for the refund and couldn’t put it back on my card. So by this time me and my wife spent enough time here and I trusted that in 7-10 business days they’d mail it like they said. Also our license plates they’d mail as well along with warranty paperwork. It’s now Sept 19th and we haven’t seen any of it. Our temporary license plate runs out in 5 days. I’ve called route 33 so many times and they just keep feeding me stories. I just want this process to be over. Our check , plates and warranty that was agreed to.

  Business Response

  Date: 09/26/2023

  The customer's check for $1,250.00 was sent to him via FedEx. His warranty paperwork was emailed over to him and his plates are being processed and a second temp was issued to him. The customer has the General Manager's information should he have any more concerns.

  Customer Answer

  Date: 10/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  ****** ****

• Initial Complaint

  Date:02/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre-owned car on 12/17/22 and I have not yet received the plates and paperwork. The car dealership only gave me a temporary plate which expired on 1/15/23. I have been calling them several times and also asked them for another temp plate so I dont get a ticket, but was told they usually dont do that. I am not sure what else to do.

  Business Response

  Date: 03/07/2023

  The General Manager will be reaching out to the customer to give them an update on their plates. 

• Initial Complaint

  Date:02/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buy this vehicle 30 days ago. Began to make sound because nissan did not put the piece that corresponds before sale for me to pay. They knew that they did not put it for not spending the money.

  they want me to put it. It is unfair because it should not be under any circumstances to make a sale. Deceiving a customer knowing that was going to happen to the car. The seller and the boss did not care, said they would not and have denied me the temporary plate. The second I am unable to move since I cannot get ticket do not take the flames or answer. I cannot believe that to sell are so fast and to solve something that they knew they should have solved it they do not do it. 

  Business Response

  Date: 02/06/2023

  The General Manager will be reaching out to the consumer. 

• Initial Complaint

  Date:01/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/05/2022, I visited RT 33 Nissan dealer to buy a car, 2016 Nissan Rogue **** miles, which was on special advertising on CarGuru for the price of $12,995, signed all documents paid **** down payment, was pre-approved by Westlake Finance, but the salesperson told me that I had been approved by Nissan Finance for a lower interest rate of *****%, for 36 months monthly payments of $452.77, after signing everything they went to make copies for me and they gave them in an envelope, everything looked good, I left, but when I entered Nissan Finance we side to establish the continuous payments, I realized that some documents had been changed and my signature was forged on those documents, the amount to finance was $18,049.06, in the document I signed was $13,822.42, I called the sales manager and I also went in person but He alleges that there were extra charges and a guarantee for one year that cost $**** that if I didn't want it He would return the $**** dollars to me, in no document has guarantee payment or extra charges, other than processing $799, registration $177.50 and tax ******, I only want what is financed and monthly payments are as agreed, compare my signature and you will see that all are the same except where the financing price is agreed.

  Business Response

  Date: 01/16/2023

  The General Manager will be contacting the customer to set up a meeting to go over their concerns. 

  Customer Answer

  Date: 01/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car in 2017, the car was paid off 1 year (2022) ahead of loan term. I had Gap coverage insurance on the loan. The dealership was notified in August, 2022 from the Nissan Finance that it was paid off. I have call no less than 25 times, trying to get the refund on the excess of the gap insurance coverage that is due to me. I submitted the cancelation of insurance that was asked in September 2022 and as of today, 01/04/2023, I have not received anything. every time I call, I am told something different every time, I am told every time that I would get a call back and that never happens. Route 33 in my opinion has terrible customer service. I have purchased 2 cars from them and customer service is non existence. I did what was asked when I purchased the car, paid the loan in a timely fashion, even paid it off early. Why is it so hard for them to so what they are suppose to do as well, where is my refund? is Route 33 going to pay me interest on my money that they are holding. I am too the point where I think I need to get an attorney involved. I want what is owed to me, that is my refund of gap insurance.

  Business Response

  Date: 01/06/2023

  The General Manager **** will reach out to the customer to resolve her complaint.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My engine was replaced 3 months ago at the Rt 33 Nissan dealer, Its under warranty and the dealer is giving me a very hard time about replacing it because something is wrong with it now. I drive less frequent than the average person. and they're saying it's my fault, etc. Its impossible. I have never had a car to experience engine failure, twice to be exact. My car is 4 years old and has less than 60K miles on it. It is ridiculous that it is expected for the consumer to foot this over >10K bill. Im not being treated fair from this corporation and I expect this to be remedied ASAP. They haven't provided me with a rental or any accommodations while this is under way. They treat their consumers/costumers horrible. I need this situation rectified immediately. I have no way of picking up my child everyday, etc. Its becoming really stressful and I need assistance promptly.

  Business Response

  Date: 10/26/2022

  The General Manager *************** will be reaching out to the customer to discuss their concerns. 

  Customer Answer

  Date: 10/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The manager, ***************, advised me that I should have a loaner tomorrow. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:05/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5.14.2022, I visited the Nissan Dealership on RT 33 in Hamilton, ** to buy out my lease for my 2019 Pathfinder. The residual amount due on the lease was $19,739.85. The only additional fees that should've been assessed to the contract are the standard fees such as: Title, Registration, and taxes (Doc Fees). To include the Purchase Option Fee of $300.00, The salesman I dealt with was ****** He indicated the fees associated with Purchasing the buy out for my vehicle would include the following: $1,000 buyout fee from Nissan RT 33, $439 buyout fee from NMAC, Certification is Required in the amount of $3,995 and the Acq Fee of $300.00, Taxes, $1,804.25, Registration $161.50, Doc Fee of $799.00 and another charge on the contract that states Total Other Charges and Amounts Paid to Others on Your Behalf in the amount of $960.00. They have included erroneous and falsified charges to the contract that total $29,215.75. This does not include the **** interest amount selected and an 84-month term. The buyout contract should not have exceeded on or about $22,470.37. I might be a few dollars below or above because I am not sure about the Doc Fee in the amount of $799, however, I included it in my total. I was completely misleading and lied to. Nissan on 33 is the most unethical business I've ever encountered. On 2.16.2019, I purchased this exact vehicle, someone at Nissan opened a Nissan **** Credit Card in my name. Luckily, I am a member of one of the credit monitoring services. It alerted me right away. I also received a letter from the ******************* informing me someone had changed my address. A full investigation was conducted, and they closed the account. The findings were someone at the dealership falsified my information. I never pressed charges for identity theft but based on the most recent events. I might have to do so if there is no resolution to this. Based on the charges in the recent contract this is theft by deception

  Business Response

  Date: 05/25/2022

  The buyout for the customer's vehicle was $20,321.00 plus the $300 fee from Nissan and plus the $1,000.00 fee for Route 33 which totals $21,621. The difference is $4,814.00 which we will cut a check in that amount to the customer should they accept that offer to settle the complaint. If customer accepts I will have a check cut for $4,814.00 and mailed out to them. 

  Customer Answer

  Date: 05/25/2022

  
  Complaint: 17223798
  
  I am rejecting this response because:

  What you are proposing is not realistic based on the full charge of the contract. The total amount of the contract is $29,215.75. Finance/Interest Charge is $11,101.73, in which I will have to pay for the length of the loan. The total amount due is $40317.48. Why would I accept $4,814.00 as a resolution? The amount that should've been financed is $22,470.37 @ the finance charge of ****%. You have in turn caused an excessive amount of interest to be added to this contract from inflating the residual amount of the vehicle and adding erroneous charges. My proposal remains the same from our conversation on Monday, May 23rd outlining what needs to happen in order to resolve this matter. This entire situation is causing unnecessary stress. Recapping from the conversation and text message sent on 5.23.2022. I have asked Nissan to rewrite the contract with the appropriate residual amount of the vehicle and all appropriate fees. I know the total balance affected the Interest Rate of ****% as well. Charges should be as follows: Residual Amount (I have the written contract which shows the residual amount due) $19739.85, NMAC Buy-Out Amount $300.00, Registration is $161.50 and Doc Fee (which is questionable because my contract when I first purchased the vehicle in 2019 states $499 but as of right now until NMAC confirms, I will include the $799) Total should be $22,470.37.

  I have requested the loan be represented to the Lender as well based on the appropriate charges and fees.

  Remove all related inquiries from my credit report. On Saturday, May 14th the day I came in to buy out my lease, I asked you to go through NMAC because I had a long standing relationship with them and my experience was a positive one. You indicated to me NMAC Finance charges are high. It had nothing to do with the Finance Charges. You knew you would not be able to submit the residual amount for the vehicle at $28,255.25 because they were aware of the residual amount because they were the lender.

  You are still indicating there is a RT 33 Nissan Buy of $1,000.00 and it is not. That has been verified and confirmed by NMAC. The only BUY OUT Charge is $300.00 from NMAC which is clearly stated in the formal contract from 2019. 

  BBB - I will mail you a copy of the Original Contract (from 2019) that clearly states the Residual Amount of the Vehicle and the Buy Out Purchase amount. You should have all other related correspondents and documents in regards to this matter. I'm having an issue with my scanner. 

  
  
  
  
  Regards,
  
  Clanethia ********

  Business Response

  Date: 06/01/2022

  General Manager is going to reach out to the customer to set up a meeting for them to come in a go over all paperwork and come to a resolution.

  Customer Answer

  Date: 06/07/2022

  
  Complaint: 17223798
  
  I am rejecting this response because:
  
  Once we come to an amicable resolution, I will update. 
  
  
  Regards,
  
  Clanethia ********

  Business Response

  Date: 06/08/2022

  Customer came in and spoke to the general manager directly. They are working to come to a resolution. 

  Customer Answer

  Date: 06/08/2022

  
  Complaint: 17223798
  
  I am rejecting this response because:
  
  As mentioned. We are currently working on an amicable resolution. I will update once a resolution has been met. Email sent to respective parties on 6.8.2022 in regards to resolution. Currently waiting on feedback.
  
  Regards,
  
  Clanethia ********