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Business Profile

Furniture Stores

Modway Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product arrived with missing parts. I had to contact the company. Got the parts and then found out that nothing was drilled properly or lined up to build the piece of furniture. I was sent 2 new top and bottom pieces. Those were drilled wrong as well. The parts do not fit. There is nothing that can be done.

    Business Response

    Date: 03/03/2025

    The customer originally purchased their item from a third-party retailer and subsequently reached out to Modway for assistance. While our policy states that we do not deal directly with end users, as we do not sell products to them, we made an exception in this case in an effort to assist.
    We provided replacement parts, but the customer remained unsatisfied. Based on the images they provided, it appears that the issue stems from assembly errors rather than defective parts. Unfortunately, we now realize that what the customer needed was assembly guidance rather than replacement parts.
    As the customer is now requesting a refund, we must clarify that we are unable to process this request. Modway did not process the original transaction, and therefore, we do not have the ability to issue a refund. We encourage the customer to contact the retailer from whom they made the purchase for further assistance.

    Customer Answer

    Date: 03/05/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Regards,

    ******* ***** ******

  • Initial Complaint

    Date:11/04/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This will be my second complaint in the last 2 months, the first one was "resolved" with a promise from this company to send me a replacement vanity countertop. I have yet to receive this top and I have not had anyone reach out regarding this replacement. I would like the top I was promised.

    Business Response

    Date: 11/07/2022

    Hi *****,

     

    We apologize for the delay. We entered the order as requested but had no contact information for M(r)s Hunter to notify of the back order. The order is still live and will ship once it arrives to ****************************************************** 66207.

    We are expecting ********* to arrive around 11/15. This is an estimated date and ********* can arrive sooner or slightly later. As soon as the sink arrives into the warehouse it will begin to ship out to the address on file.

     

    Please provide an email so that we can keep you updated on your order.

     

Modway Furniture is NOT a BBB Accredited Business.

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