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Business Profile

Monuments

Headstone Deals
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Headstone Deals's headquarters and its corporate-owned locations. To view all corporate locations, see

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Headstone Deals has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early part of July of this year (2022) I was trying to purchase a Marker for my sisters grave site. I did a ****** search and found Headstone Deals. The price was right, so I placed an order for the Marker for $499. I received an email with options for approval and a checklist before the order could be process. I call the cemetery where my sister is buried and found out they have several rules and lots of costs to have a Marker placed if it was not purchased from them. I would have to find my own installer for the Marker, which the cemetery nor Headstone could help with. I asked Headstone to hold my request and later that day, after finding out how difficult it would be to find a installer, I asked them to cancel my order. I made this request on July 8th and I have not heard back from them. I checked my bank account and they had already charged my card without getting the final approval for the Marker; my card should have not been charged until I gave the final approval from the option emailed to me. Again, I have sent several email asking for my money to be put back into my account as I have not received a marker nor did I approve options available.

      Business Response

      Date: 11/10/2023

      We received the order on July 6th 2022. The approval layout and cemetery paperwork request was sent on July 7th, 2022.  Customer requested to cancel the order on July 8th, 2022 Friday. We spoke to the customer to check any possibilities to find a installer on July 11, 2022 Monday but customer requested to process the cancellation. We acknowledged the same through email and refunded the amount on July 16, 2022. Transaction number was notified to the customer. Thanks

      Customer Answer

      Date: 11/10/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:06/06/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a flat grave stone for my husband in October,2021. I paid 500,00 by check, the ***** had a golfer and his name ***************************.I have been waiting for this stone, it is now June,2022. I reached out to the company on May 5th, they told me very sorry they sent me a picture of what I ordered and I confirmed that was corrected the number they sent was SO17692HDDugan, they told me it would be sent in 2 weeks, it is now June 6.Did I just get scam? Thanks ***********************

      Business Response

      Date: 06/06/2022

      We have received the final layout approval on May 10th, 2022 and the order was shipped out June 6th 2022. We have emailed the finished picture and *** shipment tracking number to registered email id. 

      Customer Answer

      Date: 06/07/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    Headstone Deals is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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