Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Logistics

USADDRESS.com Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Title:USaddress Holding My Packages for Over Two Months With No Response Complaint Details:I am filing this complaint against USaddress.com due to an unresolved issue regarding two packages that were delivered to their warehouse over two months ago. Despite multiple attempts to contact their customer support via email, I have received no response.The company has failed to ship my items or provide any updates, which is a clear failure in fulfilling their advertised international shipping services. This prolonged silence and lack of service is unacceptable, especially for a paying ************* are the relevant details:Number of packages: 2 Date delivered to USaddress: [Apr 01, 2025 and Apr 23, 2025]Method of contact: Multiple emails sent over the past two months (no replies)Account email: [*************************]I am requesting that USaddress immediately:1.Respond to my inquiries.2.Provide a clear status update.3.Ship my packages without further delay or provide a full refund.If this issue is not resolved promptly, I will pursue further actions including chargebacks and spreading awareness through public consumer review platforms.Thank you for your assistance.

  • Initial Complaint

    Date:05/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello team,I used USaddress.com to forward a package to my address. The package ******* arrived at their facility on 26 March 2025, and according to their policy, it should have been shipped to me shortly after.Since then, I have not received my package, and despite sending multiple emails and support requests. It has now been over six weeks, and there has been no communication or update regarding the shipment of my ******* a effort to resolve this issue, I even created a ***** shipping label and arranged for pickup from their facility, but they not respond or release the package. I am very disappointed with the lack of professionalism and customer service.I am requesting the immediate shipment of my package to my address.I am filling this complaint in hopes of resolving the issue promptly.

  • Initial Complaint

    Date:04/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company specializes in consolidating and reshipping shipments. They have my shipments and those of many other customers, but they have not shipped them to us and have not responded for months.

  • Initial Complaint

    Date:02/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've used USAddress in the past. I had a package from ****** sent to my account in January. I was having trouble sending it to the shipping address I'm currently using so I shipped to NJ. As I've been instructed by them before, I set up for *** to pick up the package and take it to the shipping company in DE. It was not picked up. I've spoken to ***. I have the tracking number. I've emailed, phoned, and posted on Messenger for the last month but no response from USAddress. I keep getting an email asking for payment and for how long it's been there. But, no contact with a person. I want my package. It's been a month

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two packages with USAddress.com:

    Package *******
    Package *******

    First package was delivered around 12/23/2024.

    USAddress.com website is not allowing me to process payment for courier items. They are now threatening to add storage costs but I cannot pay for courier costs as per the errors on their website - see attached doc

    Unique USAddress.com identifier for me - Ste ********

    Please help

  • Initial Complaint

    Date:11/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sent the order to the company USADDRES, so that it could later be sent to the final address (Mozambique). The company agreed to receive the order in its warehouse, after our insistence in trying to process the shipment, the company after contact informed us that they were having technical problems issuing a shipping label and there was no probable date for the resolution. After days of insisting on the situation, the team suggested that we issue a shipping label with one of the shipping companies to collect the order. After completing the requirement according to the USaddress customer service representative, we shared the collection request via email and they did not respond to the email, did not respond to phone calls and did not respond to the team's collection request when they tried to get in touch. As clients, my entire investment is at risk. I need your help.

  • Initial Complaint

    Date:07/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against USaddress.com, a forwarding address service provider, for their failure to fulfill their contractual obligations and provide the service I paid for. Despite numerous attempts to resolve the issue directly with the company, I have not received satisfactory resolution.I contracted USaddress.com to forward a package to my address. I paid the required fee for this service, but my package has been delayed for over six weeks due to the companys inability to create and provide the necessary shipping label. The company has refunded the forwarding fee but insists that I, the customer, must provide a shipping label for them to forward the package. This request is unreasonable and contrary to the service agreement.The company has cited technical issues with their label-making system as the reason for their inability to fulfill the service. However, as a consumer, I should not be responsible for resolving internal operational issues of the service provider. This situation has caused significant inconvenience and potential financial loss, as the contents of the package are valuable.I believe this constitutes a violation of the Federal Trade Commissions Mail, Internet, or Telephone Order Merchandise Rule, which requires businesses to deliver goods within the timeframe promised and to handle all logistical aspects of the delivery process. USaddresss failure to provide the necessary shipping label and deliver my package as agreed upon is a clear breach of these regulations.I request the BBBs assistance in resolving this matter and ensuring that USaddress.com fulfills their obligations or provides appropriate compensation for their failure to do so.Thank you for your attention to this matter. I look forward to your prompt response and resolution of my complaint.

USADDRESS.com Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.