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Business Profile

Cryptocurrency Exchange

Celsius Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I never received my refund for the below currencies. The ChainLink and Stellar Lumens. And I am curious of what other currencies I had on the platform. Coin Earn Account Custody Account Withheld Account Collateral on Loan Receivable Bitcoin (BTC) ******************* * * * ChainLink (LINK) **************** * * * Stellar Lumens ***** **************** * * * *

  • Initial Complaint

    Date:06/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Celsius is illegally holding my money and refusing to let me withdraw it without any explanation whatsoever. Most likely because they are broke. But not my problem. I want my money and I want out.

  • Initial Complaint

    Date:06/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Celsius Network is a cryptocurrency lending platform. There are over 1.7 million users. On June 12, Celsius effectively shut down withdrawal capability and has since been holding billions of dollars of its clients funds hostage. They have not communicated any information with the community. It appears their operations continue, so they are completely funding their business with the money stolen from the customers. I don't understand how this could be possible in *****************.

  • Initial Complaint

    Date:06/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have deposited funds with Celsius. I have tried on several occasions to reach customer service and have not been able to get through. They will not allow me to move my money to another account or be available to close my account.

Celsius Network, LLC is NOT a BBB Accredited Business.

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