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Business Profile

Manufactured Home Supplies

Snow Joe LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Supplies.

Complaints

Customer Complaints Summary

  • 441 total complaints in the last 3 years.
  • 133 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # SJ971145 ordered on 1/7/24 from Snow Joe. I'm not looking for anything special, I just want someone to answer the phone or respond to my emails! And I want the product I paid for! It has not been shipped as of today and I cannot contact anyone...

    Business Response

    Date: 01/26/2024

    Hello ******,

    We apologize for all the inconvenience you have encountered. After looking up your order in our system, I see that we have reshipped your order under new order # ORD00000863218.  In fact, it has been shipped through ***** with tracking # 800001436489. 

    Thank you
    Customer Service Team
    Snow Joe + Sun Joe

    Customer Answer

    Date: 01/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Although, not really sure why there were no representatives available through phone for several days...

    Regards,

    ***********************

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a cordless snowblower from SnowJoe. The first snow I tried removing snow and the unit lasted approx 3 minutes. Stopped and would not run agaian. Called support and went through troubleshooting procedure. SJ sent out a replacement. The replacement did the same thing. SnowJoe will not answer support calls any longer. Want a refund as I am not going through this for a third time.

    Business Response

    Date: 01/26/2024

    Hello *****,

    We apologize for any inconvenience you have encountered.  I will have our *********************** Lead, Kleber, contact you to further assist in this matter.  If you would like to contact him directly please email him at ************************************.

    Thank you
    Customer Service Team
    Snow Joe + Sun Joe

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a snow blower that stopped working the first time it was used.I received a replacement unit on warranty, it also stopped working the first time it was used.I just want my money back now.

    Business Response

    Date: 01/24/2024

    Hello ***,

    We regret to learn that your replacement unit has also ceased functioning. I empathize with the frustration that arises from not having a reliable unit when needed. I completely understand your desire to return it for a refund. As you purchased the unit from CBS Deals and are still within the 30-day return policy, I recommend reaching out to them for assistance. You can contact them at ************** or email them at ***************** to facilitate your request further.

    Thank you

    Customer Service Team

    Snow Joe + Sun Joe

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Snow Joe Snowblower 24V-X2-SB18 18-Inch 48-Volt 4--Ah Cordless Snow Blower in January 2022. I just attempted to use it for the first time on January 19,2024 because we had no snow in almost 2 years. When I attempted to use it, the snow blower turns on but then turns off after a minute or two. it will not restart until I take the batteries out and re-insert them again. After closer examination of the snowblower, there seems to missing buttons(start/stop and headlights). The snow chute cleaner is also missing. I have been calling the company for support as directed at ************ and keep getting a message the no representatives are available and then disconnects. I also have gotten no response to my emails for assistance. I would like to exchange this unit for a new working unit that I paid for. I can't get any response from the company after 4 days and several support requests and phone calls. I can provide receipts if needed

    Business Response

    Date: 01/24/2024

    Hello *****,

    We apologize for all the inconvenience you have encountered.  I will have our *********************** Lead, Kleber, contact you to further assist in this matter.  If you would like to contact him directly please email him at ************************************.

    Thank you
    Customer Service Team
    Snow Joe + Sun Joe

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a battery powered snow blower that started smoking after using the product twice during normal use during a snow event. Called the customer support line to find that no agents are ever available. Also emailed the support team and getting no responses.

    Business Response

    Date: 01/23/2024

    Hello *****,

    We apologize for all the inconvenience you have encountered.  I will have our *********************** Lead, Kleber, contact you to further assist in this matter.  If you would like to contact him directly email him at ************************************.

    Thank you
    Customer Service Team
    Snow Joe + Sun Joe

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a Sun Joe pressure washer that is under warranty that has a defect. That, however, is not the reason for this complaint. For the last five days I have been calling their support number (and emailed and chatted with their chatbot). The support phone number, which they say is open seven days a week, goes immediately to "there are no support agents available to take your call, please call back later" and hangs up .. at all times during the posted hours of operations.

    Business Response

    Date: 01/24/2024

    Hello ****,

    We apologize for any inconvenience you have encountered.  I will have our *********************** Lead, Kleber, contact you to further assist in this matter.  If you would like to contact him directly please email him at ************************************.

    Thank you
    Customer Service Team
    Snow Joe + Sun Joe

    Customer Answer

    Date: 01/24/2024


    Complaint: 21185325

    I am rejecting this response because:

    I have yet to be contacted by the company, my warranty claim is now almost a week old, their phones still immediately say there are no agents available and then hangs up -- it would appear they have ceased operations.  

    I have also reached out to the email address sent in their response to the BBB (even though they should have made contact with me)l still there has been no actual communication from them.




    Regards,

    *******************

    Business Response

    Date: 01/26/2024

    Hello ****,

    I am sorry ot hear that you were not contacted on this matter.  I will assure you that ****** will contact you today via email to rectify this matter immediately. Again, we apologize for any inconvenience.  

    Thank you

    Customer Service Team

    ********************** + **********************

    Customer Answer

    Date: 01/29/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a battery charger on 1/07/24 told 3-6 business days to be delivered. **************** keeps telling me sorry, cant seem to get a n answer on when it will arrive. They had no problem charging my credit card and taking those funds.

    Business Response

    Date: 01/23/2024

    Hello ******,

    We apologize for any inconvenience you have encountered.  I will have our *********************** Lead, Kleber, contact you to further assist in this matter.  If you would like to contact him directly you can email him at ************************************.

    Thank you
    Customer Service Team
    Snow Joe + Sun Joe

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact the company about a warranty issue. Every phone number I have tried for the company, says no "agent is available, call back later." I can't even reach the corporate office, it has the same message. Snow Joe 24V-X2-SB18 18-Inch, 48-Volt IONMAX Cordless Snow Blower Kit (w/ 2 x 4.0-Ah Batteries + Charger), Blue

    Business Response

    Date: 01/23/2024

    Hello *****,

    We apologize for all the inconvenience you have encountered.  I will have our *********************** Lead, Kleber, contact you to further assist in this matter.  If you would like to contact him directly please email him at ************************************.

    Thank you
    Customer Service Team
    Snow Joe + Sun Joe

    Customer Answer

    Date: 01/29/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a battery operated 18 inch snowblower less than 1.5 years and probably only used it last year 3 times. The first snow fall in **** I took out the blower and the motor would not engaged. I register the product with Snow Joe and sent them an email regarding the problem.I was assigned a ticket # ******* on 01/13/24 but have not heard anything from them. Have tried to call but the response was try later. Tried on line as well and it kept luping the responses with noone engaging in my issue. I feel like they are avoiding service calls. You would think they would at least email me but nothing. It feels like a scam on their product warranty.Serial # ************* product # ION 18SB

    Business Response

    Date: 01/23/2024

    Hello *****, 

    We apologize for all the inconvenience you have encountered as we are experiencing high volume of emails.  I will ensure our *********************** Lead, Kleber, contact you to further assist in this matter.  If you would like to contact him directly please email him at ************************************.

    Thank you
    Customer Service Team
    Snow Joe + Sun Joe

  • Initial Complaint

    Date:01/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a snow blower and two extra batteries. This year on it's initial use, the blower failed. I reached out to the company as it is still under warranty twice and have not heard back. My wife and I are 70 and 67 respectfully and had to hand shovel both snow events this week. Items Ordered Price 2 of: Snow Joe iON+ System Compatible 24VBAT EcoSharp Pro Lithium-Ion Battery, 24 Volt, 4.0-Ah Sold by: ********** Services, Inc Supplied by: Other Condition: New $49.99 Shipping Address: j**** ** ****** *** ********** ** L********* ** ********** United States Shipping Speed: Two-Day Shipping Shipped on November 21, 2022 Items Ordered Price 1 of: Snow Joe 24V-X2-20SB 20-Inch 48 Cordless Snow Blower, Kit (w/2 x 24-Volt 4.0-Ah Batteries and Charger) Sold by: ********** Services, Inc Supplied by: Other Condition: New $349.44 Shipping Address* ***** ** ****** *** ********** ** ********** ** ********** United States Shipping Speed: Two-Day Shipping Payment information Item(s) Subtotal: $449.42 Shipping & Handling: $0.00 ----- Total before tax: $449.42 Estimated tax to be collected: $26.97 ----- Grand Total: $476.39 Payment Method: Buy Now, Pay Later Billing address ***** ** ****** *** ********** ** ********** ** ********** United States

    Business Response

    Date: 01/22/2024

    Hello ******

    We apologize for all the inconvenience you have encountered. We have been experiencing a high volume of calls, chats, and emails than normal.  After looking up your account in our system, I see that we have responded to your email (ticket # *******) regarding the issue you are having with your 24V-X2-20SB snow blower.  We provided trouble shooting steps, however, if that does not resolve your issue we are happy to further assist you with in replacing your unit under the manufacture's warranty with a brand new one. 

    Thank you
    Customer Service Team
    Snow Joe + Sun Joe

    Customer Answer

    Date: 01/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This acceptance is based on follow through by the manufacture.

    Regards,

    ***** ******

Snow Joe LLC is NOT a BBB Accredited Business.

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