46 Customer Reviews
- Date
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Review from Benjamin S
1 star08/06/2024
We purchased a couple mattesses and a couple adjustable beds from the ****************** store. Within just a few months we found the tops of the bed frames were covered in MOLD. As nothing else in our apartment had mold we were quite surpised. The response from Avacado was 'too bad for you' which we were also surprised and disappointed by.Review from Christine H
1 star08/02/2024
13 months in and the once extremely firm mattress has become soft and mushy. I purchased an Avacado because of its firmness reviews. The company will not help with this issue. I was informed that latex does break down over time, to which I stated, yes, but not within a little over a year!Review from Brieanah S
1 star07/02/2024
I'm so disappointed in Avocado. As a vegan, I wanted to support them and get a product that aligned with my values, so it was an easy decision to purchase this mattress. However, I soon learned they sold me a product that didn't even exist. After my purchase, when I inquired about my order status, their rep told me they were actively sourcing materials -- yes, they didn't even have the materials to make my mattress when they sold it to me (and still didn't over a week+ later!)! Worse still, the rep said they were working with their marketing department to make it clear there was a major delay in production, but last I checked they haven't done so, and I still get targeted with their ads...The one upside is I asked for a refund and received one. But, at the end of the day, I am so disappointed in a company with so much potential. I really wanted to support them, but the way they do business is wild. They've completely lost my trust.Review from Tiffany M
1 star04/02/2024
I traveled recently for two weeks and found that my aching low back pain of several months magically disappeared! So . . . it WAS my new mattress. Avocado. We tried for months to return it, as part of their 12 month warranty, and a myriad of reasons were presented. We tried to return for four weeks. Avocado would not honor their return policy. This company has a 2.07 score at the Better Business Bureau. Out of five. Is it a "good" mattress? For some folks. It's green and soft as ****, but it destroyed my back. Waking up every morning at 2:00 AM with aching low back pain that would hit a seven to eight on the pain scale. I could not get out of bed without doing happy baby for ten minutes and did a 20 minute workout every morning just to move about my day! Went to the chiropractor countless times. Did stretches throughout my day and at bedtime, it was gone. Only to recur at 2:00 AM. My advice? Head to Saatva. Their mattress cured my painful sleep issues overnight and they have customer service that delivers. No ********************** for me! Be SURE that this is right for you before purchasing! It's an expensive investment you'll not be able to return.Review from Scotty S
1 star02/26/2024
Purchased the Avocado Green pillow. (Queen size). Their shipping box states the pillow was made in **********. Their website claims it was made in their factory in ***********, The label on the pillow: Made in ******. The pillow was shipped from their *********, ********** location. Requested a refundReview from Antonio B
1 star02/12/2024
This is a 3-year review of the Avocado Green mattress. It's unusable. My wife and I are sinking, and the mattress is sagging. We've been back and forth with their customer support department for 3 weeks now and they still won't honor their warranty policy.Spare yourself. This is a dishonest company, making an incredibly expensive mattress of subpar quality.Review from Mary C
1 star02/08/2024
I do not recommend this company. My Avocado mattress has never been exposed to liquid or humidity, and I discovered it has mold spots. The only possibility is that the material itself is very susceptible to mold. Avocado refused to offer a replacement under warranty despite having followed all care instructions.Review from Jinny H
1 star01/31/2024
Absolutely HORRENDOUS company. Do not waste your money here the customer service and actual product itself is terrible. The toxic chemical smell made us all sick and they claim to be clean. DO NOT ORDER FROM HERE. Its not worth it. Truly wish I had read all these reviews before purchasingReview from Gorun L
1 star01/30/2024
Terrible company with good advertising! I ordered standard size pillows and received square pillows. I cant return! They are allowing 1 item return per family. I sent pictures of pillows basically they are saying deal with it! I dont recommend this company.Review from Jawad F
1 star01/26/2024
Terrible company. The salespeople misled me about a mattress description. I spent almost $20,000 on furniture, mattresses, and accessories with Avocado and they refuse to refund me for a mattress I was very dissatisfied with. The mattress was approx. $6,000 and It was not how they described. I now have severe back and joint pain and theyre telling me tough luck, cant return it. Stay far away from these kind of people.
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