Reviews

This profile includes reviews for Avocado Mattress, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Avocado Mattress, LLC has 7 locations, listed below.

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  Avocado Mattress, LLC

  12 Hudson Pl Hoboken, NJ 07030-6757

  
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  Avocado Green Mattress

  1120 Montana Ave Santa Monica, CA 90403-1610

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  Avocado Green Mattress

  1120 Montana Ave Santa Monica, CA 90403-1610

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  Avocado Green Mattress

  7646 Girard Ave La Jolla, CA 92037

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  Avocado Green Mattress

  7646 Girard Ave La Jolla, CA 92037

Review Details

• Review frompat h

  Date: 04/01/2025

  1 star
  Mattress sinks after 3 years. Buyer beware, worst mattress ever.

• Review fromLauren V

  Date: 03/08/2025

  1 star
  I ordered a mattress from Avocado, and what did I receive? An empty box. No mattress, just an empty cardboard box sitting on my porch. I immediately contacted customer service, expecting them to correct this obvious issue, but instead, I was met with excuses, delays, and absolutely no resolution.Despite multiple attempts to get help, Avocado has refused to take responsibility. No refund, no replacementjust a complete runaround. At this point, it feels like a scam. They took my money, delivered nothing, and left me without a ****** yourself a favor and stay far away from this company. If something goes wrong with your order (which, based on my experience, is likely), dont expect them to fix it. I regret ever trusting them.

• Review fromErin C

  Date: 02/14/2025

  1 star
  I respect the companies dedication to low toxic, sustainable mattresses. However, the customer service is set up to fail. Its impossible to get in touch with someone to return the mattress. Ive been passed around 5 times over 5 days and still dont have instructions on a return. The mattress came 5 inches too short, which an agent agreed is a manufacturing error. But they still want to make me wait 30 days to return the mattress. It is too short and its unsafe on my kids bed frame because slats are exposed due to the incorrect length. I still dont have my issue resolved you cant contact a returns agent by phone and they take 2 days to respond to each email. I truly believe they purposefully make it hard to complete a return and I dont appreciate the lack of customer service.

• Review fromAnnmarie F

  Date: 01/10/2025

  1 star
  Purchased quite a few avocado products crib bed, mattress covers, fitted sheets, pillow and pillow cases. All the products worked well. I purchased pillow cases in advance in anticipation of using toddler pillow for my son. Well I had finally opened up the package and after the first wash following the instructions on the label. The seam opened on one of the pillow cases. I reached out to customer service and was told since they only cover a year they couldnt help me. With all the money I have invested into the company without any prior issues you would think a pillow case issue would be addressed. Nope nada; so keep that in mind they only stand by product quality for 1 year of date of purchase. Even if the product is stored and not used immediately from that time. Loyal customer lost over a pillow case.

• Review fromPatti E

  Date: 11/26/2024

  1 star
  I am appalled at this company's behavior following a Recall for an organic mattress pad I'd bought from them several years ago - after they discovered it was made of flammable materials. I received numerous emails, urging me to destroy it and to "stop use immediately" - as well as provide evidence, ie photographs of the destroyed pad. Which I did so. Emails stated the customer would receive a Replacement within 4 weeks after documenting the flammable pad was destroyed. I did that, and it's been 11 weeks, 4 emails and 3 phone calls later - and Avocado still has not sent a replacement. Nor do I believe they ever will. That pad I bought was over $200 - and now they are no longer culpable for a pad that could go up in flames. While at the same time Avocado has no plan, as far as I can see, for replacing it. This is a deceptive and fraudulent transaction, and deserves a class action law suit against them. Do not trust this company. Do not give them your money. They deserve a -5 star rating.

• Review fromJames S

  Date: 11/23/2024

  1 star
  Horrible mattress. Bought this as an alternative to Tempurpedic. Worst mistake of my life. The Mattress sags and sinks in less than 2 years and they will not honor their sham warranty. STAY AWAY!

• Review fromMeghan N

  Date: 11/17/2024

  1 star
  I bought an Avocado mattress and mattress pad a few years ago. Late summer I received an email that the mattress pad was recalled due to it not meeting flammability standards. I followed all of their instructions, cut the mattress pad in half, wrote on the tag, sent photos, all at the end of August. By the end of September I hadnt heard anything, they did say it would take 4 weeks to ship from when you submitted your recall. I reached out to customer service at the end of September, who told me they had received my claim, but its had not yet been reviewed/processed, and that they were pretty busy. Now its mid November, and still nothing. I just reached back out and am looking forward to an update. This situation is rather challenging, as the mattress toppers are pricey and now mattress is not only unprotected, I dont have the comfort that helped me to sleep better that the mattress pad offered. Im looking forward to Avocado following through on this, or at least give me a refund for having me destroy my topper.

• Review fromMelissa C

  Date: 11/04/2024

  1 star
  Their customer service is horrendous, which is a shame as they have a good product. I have had three very poor experiences. First, I went to their ********** store in **********, **. We were the only people in the store, but the saleswoman was too busy looking at her phone to help us. She acted surly when we asked her some questions. We walked out and bought another brand. A couple years later, I needed a new mattress for a guest bedroom. The *** at Avocado told me that I had to purchase their waterproof mattress protector with the mattress, or the warranty would be voided. The only problem was that they not only didn't have the protectors in stock but wouldn't even let me place an order for one on backorder. I searched online and found one. Today, I read on Consumer Reports that the mattress protectors have been recalled because they don't meet flammability standards. In order to qualify for the recall, I had to cut the mattress pad in half and send them a photo. I did, only to have them tell me mine doesn't qualify for the recall. So now I'm out a $200 mattress protector. Wouldn't it have made more sense to have customers submit photos to see if the ********************** protector was part of the recall before asking them to cut it in half? I even tried to call the phone number for the recall first to check, but it went straight to voicemail. ***** this company. There are plenty of other mattress brands out there.

• Review fromChris B

  Date: 10/29/2024

  1 star
  ********* sales company. Haven't shipped all of my order as promised and paid for, after weeks of waiting.If something goes wrong, they make it impossible to get help. Both call-in and online chat avenues claim "no one available, wait time is a few hours". When you call in for customer service, you're automatically disconnected after 15 minutes with a message saying they've taken your number and will return a call. If they do, it's with a robo-call, not a real person. They literally have no one working on customer service and problem resolution! Do yourself a favor and stay away!

• Review fromEric V

  Date: 10/03/2024

  1 star
  Beware: Avocado says a large raised ridge on their mattresses is normal. I received my Eco Organic Kids Mattress on August 27th. When I unpacked it, it had a large ridge, raised about 2 inches high and 2 inches wide running from the top to bottom of the mattress. When laying on it, it felt like sleeping on a large rubber hose. It is now October 3. More then 30 days after receiving the mattress, and the ridge still remains.I've contacted Avocado customer support, both by phone and email, many times. It takes at least 2 days of waiting for customer service to reply. Each time they said this ridge was normal and could take up to 60 days to fix itself. I've since purchased a new mattress for my child. I understand sometimes products have defects, but Avocado's unwillingness to help me with my problem is extremely frustrating. I am still in the process of trying to return it and get my money back. Avocado insists they cannot wave the $99 return fee because this ridge is "normal". Buyer beware - we are unable to use this mattress. This isn't a matter of sleep preference, this is a defective product.