Reviews

As a Wiley-published author, as much as it was a pleasure dealing with Wiley's editorial staff in my book's production it has been nothing but annoying to deal with their royalty operation that is based in *****. After months and months of delays and obfuscation the only conclusion possible it that this has been set up as a scam.

Thank you for raising this concern to us. I apologize for the issues you faced with our royalties team. My colleague has reached out to you and has reported this issue has been resolved. We appreciate your support.

I was wanting to rent an E-Book and my issue has not been resolved yet. I do not have access to this book and will not receive a refund as stated on their website. Feels like a scam and will not be buying any books in the future and neither should you if you can. AVOID AT ALL COST.

Good day, We regret that we were unable to resolve this issue at the time it was first reported. Upon investigation at this time, it appears that there was a technical issue causing the difficulty in accessing the eBook purchase. We apologize for the inconvenience experienced by the user and have issued a full refund for the e-book which was not received (Credit reference # *********. We have communicated this resolution to the user. We thank you for allowing us to take the necessary steps to ensure a better experience for our customers.

The healthcare organization that I work for pays for access to a specific journal from this company that is used for continuing education. I am the designated point person for communication between the organization that I work for and this company. For 4 years now, I have struggled with the lack of communication that this company provides for customers. For 4 years now, not one yearly subscription with this company has gone smoothly. There was no communication with myself and my organization when they decided to go paperless, there was not transparent billing once the company moved to online content only and every year that I send a check in to renew the subscription for the organization that I am employed at, the check is cashed but our subscription is never renewed. Reaching out to customer service at this company is the most aggravating experience of my life as there is always an initial response from a generic customer service representative who tells me that my issue will be forwarded to another department and then there is no further contact or follow-up. If I try to directly call the company, I get the same "run around" with no resolution. When there has been any resolve it has taken months of calls to find resolution and our subscription has been months past when we initially paid for it to start.

The difficulties experienced by the customer has been a result of the Institution having multiple sales models resulting in multiple accounts. This has caused confusion with payment application which then delays digital fulfilment. To resolve, we offered to update the contacts on the accounts to reflect their separate set-*** and direct communications to the appropriate contacts. Allowing for payments to be made and applied to correct accounts going forward. This should resolve future ordering difficulties.

If there is a negative rating for this company I would gladly give it. This is not my first run-in with this company. For whatever reason, my college continues to do business with this company. I am enrolled in a language course, and on day 2 I now cannot access my course nor complete any of my assignments that are due TONIGHT. I have contacted customer service, and they were of no help and tried to blame my school's CANVAS integration as being the problem. I have changed my password to date about 3 times and still cannot access the coursework. I even tried to purchase the online book so that I have it. And I am unable to purchase it online I have to call in to purchase the book. ARE YOU KIDDING ME?! I realize they are not accredited with BBB, and I can see why. They would have the worst ratings for a company this size. Is it that they don't care, or do they need a better IT department. I am not sure, but as I have read I am not the only person who has dealt with this type of incompetence from this establishment. So you get no stars from me and a double negative rating of -50.

Thank you for contacting Wiley Customer Technical Support. We are sorry for the issues that you experienced in accessing your course. We have reviewed your account and are seeing that you did successfully register an access code for 2022 Summer ********** Spanish 102: A1 on 6/4/22 and have been active in the course now. We have sent follow-up messages to confirm your satisfaction with no response thus far. Please know we currently have a 95% Customer Satisfaction Rating and want to insure you have great outcomes too. If you were still having any issues in accessing your course, please let us know so that we can look into the issue further. You can reply directly to the email message sent to your school email address.