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ComplaintsforCarlo's City Hall Bake Shop
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello I placed an order through Carlos bakery.com for a cake do be delivered- they got ******** to deliver: delivery was 1 hour late cake was melted I called store spoke to Hannah she advised to call ******** that it wasn’t their problem, I called door dash they submitted a refund req so store could process it , but hasn’t been done called store again advised to call corporate I did they said they couldn’t do anything, I called ******** and they tried calling store and store told them and me that it was me pretending to be ******** which was a lie, I just want my money back. Order ref # ******Business response
12/15/2023
Good afternoonWe received your complaint and have processed a refund in the amount of $47.67 for the order.We apologize for any inconvenience this may have causedThank youAnne LCustomer response
12/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.