ComplaintsforStartSlice POS LLC

• Initial Complaint

  08/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a small business owner in ************ and got credit card processing services through Startslice company in NJ. We were told that for canceling the account before 4 years, we will be charged for $495 fee and leasing the equipment was part of that process from ****. they never told us that we will end up paying monthly lease payment $125 for the rest of 4 year with equipment even when we cancel the account. This is a scam lot of companies are doing now. Once I contacted them , they said we send you a contract it is mention in that. Now we are stuck with 3 years of payments without even using the equipement. Is there anyway this issue can be resolved. Our business information is ***** ****** *** , *** **. ****** ***, ******** , ** *****. Our merchant account with Slice was ***************. **** account for leasing is ***-*******-***

  Business response

  08/16/2024

  Scam? 

  Based on the Docusigned agreement we see that all contractual details were disclosed. Slice outlines every detail in our agreements for transparency. Have you been charged anything that you did not agree to in your docusigned documents?

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a non-profit 501(c)3 this company is a scam (1) they transferred my Doc signature on another agreement. Every detail discussed is NOT what I experienced. On their contract they have me earning over $100,000 annually. I am a non-profit, small in-home cat rescue who goes in the negative @ least $10,000 annually. What I am most concerned about is (ALL THE FEES). Fees on top of fees. They closed my account when I blocked their constant charges, I also sent back their 3rd party's card reader devise. They charged me a $133. annual fee with less than a year of service. Their contract shows $99. annual fee. Also they doubled billed me for January & February 2024. They requested that I prove I paid the, so I sent them copies of my bank statements. They are refusing to deduct the annual fee & the double billing, & still asking for the full amount to end the contact $495.

  Business response

  07/09/2024

  Claim: they transferred my Doc signature on another agreement
  Response: Every signature we have is verifiable using Docusign Envelope Id: ********************************
  
  Claim: On their contract they have me earning over $100,000 annually.
  Response: You’re referencing the Merchant Processing Agreement that you signed, projected processing volume is sourced from the business owner.
  
  Claim: They charged me a $133 annual fee
  Response: December billing included an annual fee of $99, there is no $133 Annual fee. (Billing statement attached)
  
  Claim: They doubled billed me for January & February 2024.
  Response: so that you may understand your billing better, Jan/feb statements have been attached 
  
  

  Customer response

  07/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I want out of this contract. The fees & double billing is too much for a very small in-home cat rescue. Yes, they double billed me @ the very least in January, they refunded it back then placed the charge in their collection's unit, then charged me an additional fee $25. for rejecting my refund. So, no refund & with the additional fee = double the original amount. Every attempt to pay the end contract fee they add more fees & I NEVER have the option to pay the end early fee available. I am requesting a mediator to end this contract; please. I am requesting a result offer. I would love to be reimbursed all the amounts they are scamming from me, but mostly I just want out of this contract. I need them out of my business & bank account. I was set up for failure by stating in their contract that I am a for profit (huge profits) & fees dependent on the card transactions. I need a result to this conflict & they need to stop playing with me; just let me out of the contract. 

  
  

  I would purr-fer (pun intended) to not have to pay the full amount $495.00 since all the fees & double billing has cost me; not to mention having to pay their 3rd party over a $1000.00 to end that contract early for a devise barely used. I am absolutely refusing to pay that additional fee they charged me that is now in their collections unit to reject my request to refund me. They show they refunded me, but they did not!!! They placed all the fees into their collections unit & I paid $233.00 in fees.  

  
  
  
  Regards,
  
  ***** ******

  Business response

  08/05/2024

  Repeating that you “want out of the contract” is not a viable argument. It does not support your slanderous claims that your signature was transferred or that you were scammed in any way.
  

  Where did we communicate that refunding something to you? I'm not finding that in the communication history of this dispute.

  Customer response

  08/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: They still are stalling in settling up with me. Again, all I get are these hateful replies & the run around. Yes, all I really want is out of the contract, & yet another delay. Yes, I would have never agreed to what they are saying I agreed to in that contact (sent to Stephanie via Email). I was never told they worked with a third party, which cost me $1500. to get out of that contract, which as an easy process. Slice even provided statements showing they refunded me more than once. Truth though they did not in fact refund any amounts to me. They put the charges over into their collections department & I paid them, then they charged my yet again a $25. fee stating it was from rejecting to refund me. This crazy needs to stop. Worse business experience ever, & I work with numerous businesses. 

   

  Thanks, see this anger they are expressing instead of just letting me go. Not sure what is their agenda expect to keep charging me fees. I no longer contact any business with them & returned the product to their 3rd party. They have no grounds to keep me on the hook since their own contract informs, I can end the contract early. 
  
  "Repeating that you “want out of the contract” is not a viable argument. It does not support your slanderous claims that your signature was transferred or that you were scammed in any way.
  
  Where did we communicate that refunding something to you? I'm not finding that in the communication history of this dispute."
  
  Regards,
  
  ***** ******

• Initial Complaint

  04/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was scam by slice sales representative for the lease agreement of $495 and now they put me in collection. Do not sign anything with this company. Sales reps will lie to you just to get you to sign. Its a scam so stay away.

  Business response

  04/22/2024

  We have a docusign agreement, signed which captured you IP and email address (see attached). Your saying you didn't sign but also saying our sales agent tricks people to sign. Which one of those statements is true according to your experience? Those statements contradict each other.

  Customer response

  04/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We originally signed up for SLICE point of sale system early 2023. From day one the equipment we were given did not perform. We were rarely able to connect to the internet to make a transaction. We made MULTIPLE calls on the matter to only be told we did not have an account with **********************. We were transferred over and over to people that were barely fluent in english and asked the same questions over and over. We were told our account did not exist, to only find out 9 months later SLICE had been charging us all along. This past month they charged us over ******. Some charges were as small as .04 cents. When I called today, they were able to pull up the account and said that they would not issue a refund even though the account has not had one transaction since we stopped using it 8-9 months ago. And we could not cancel the account because they repeatedly told us it DID NOT exist. I also reached out to the original Marketing Rep without any call back. I was told by our local banking institution that SLICE has done this to one other person in our county that they know of. This is fraud and should not be able to happen. There has to be some kind of recourse. How can you cancel an account they tell you doesn's exist and then they continue to take hundreds of dollars from your account.

  Business response

  03/05/2024

  At no point did a Slice representative tell this merchant the account (MID **************** does not exist. We are unsure if our service is being conflated with a third party service. There is no confusion about the the services related to the merchant account we originated for ****** and ***** Investments LLC. Those services can be canceled at anytime according to the terms in the merchant processing agreement.

  Based on the information provided, we find the claim of "fraud" to be false and defamatory. We have documented conversations in which billing was explained to the merchant. Slice does not charge anyone. Regarding the claim that you have been charged my Slice, please attach documentation evidencing said charges.

  Customer response

  03/05/2024

  
  Complaint: 21383001
  
  I am rejecting this response because: We were in fact told this multiple times. We have no reason to make this up. We have not used this device for 9 months, I believe that speaks for itself. Also, when trying to terminate the contract today 03/05/2024 we were told that no one could help us and that we needed to WAIT for a phone call from the ******************* I find it hypocritical that when we are legitimately calling to cancel this contract, once again....NO ONE WILL HELP US. 
  
  
  
  Regards,
  
  *************************

  Business response

  03/05/2024

  Slice is prepared to prove that we have advised the merchant on billing. We have also affirmed on this platform the existence of the merchant account and the ********************** ID. If the complaint is centered around the idea that were not acknowledging the existence of the account, that has been dispelled right here on the BBB platform.

• Initial Complaint

  01/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for point of sale merchant services after talking on the phone with agent and he NEVER mentioned about term duration of penalty of early termination and had me sign fine-print contract (attached) and charged me a termination fee of $495.00 ( which I want refunded). IN ADDITION, POS device return was a separate department that has its own early termination penalty of about $2000 ( which I don't see in the contract and he NEVER mentioned about) and I DID RETURN the device but I STILL get charged a monthly fee of $32.31 but I hesitant to contact that department to confirm return to avoid the large penalty! What they did was completely inappropriate and should be mentioned upfront ( the 3 year term) and not typed in fine print. Your help will be much appreciated. ***** *********

  Business response

  01/29/2024

  What is the merit of this dispute supposed to be? According to the dispute the terms of the agreements entered are disclosed in the agreement they signed. The BBB does not represent a customer in re negotiating terms they already agreed to. Slice is prepared to substantiate the fact that we have operated in accordance with the agreement. 

  Customer response

  01/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The whole idea is NOT what is in the contract; it is the fact that MAJOR terms were NOT discussed when the agent reached us about the product; what would be more important to mention than the term duration of the contract and early termination penalty when presenting a product!!!

  I am willing to withdraw my complaint if they can present a recording of them mentioning it to me; including it as a FINE PRINT in a formality contract is NOT appropriate. 
  
  
  
  Regards,
  
  ***** *********

• Initial Complaint

  08/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 7/7/2023 I called to inquire about closing the account since my ********************** was closing. I was advised by ***** that there would be a $495 termination fee since I had signed a contract that I was still in. I was advised if I could provide proof that the business was closed that I would not be charged. I said I had a business bank account that has been closed and had that letter, and was advised that was insufficient documentation. She asked for a cancelled lease agreement, something about ****** or any online presence showing the business closed, or my taxes. I advised her I was a small home based business, I worked from home while my kids were sleeping and that I didnt have any online presence, and that i wouldnt be filing taxes until Feb so wouldnt have proof until then. At the time I asked to speak to someone else because the conversation just kept going around in circles. She advised me to call customer service again, so I did. I was told by the gentleman, ****, I believe that he couldnt help and placed me on hold. He came back and said he was not able to get ahold of anyone in the loyalty department and would have someone call me back. On July 28th I got an email saying the account has been closed. On 8/12 I received a statement in the mail of $495 and verified on 8/1 my personal account was deducted (and now overdrawn). I called 8/14, since they are closed on the weekend, to find out why the account was closed without my authorization. I spent 55 minutes on the phone just to be transfered to ***** who refused to help and refused to transfer me to someone who could then she hung up on me. I called customer service back with no answer and left a voice mail.

  Business response

  08/25/2023

  Early Termination Fees are owed and can be waived as a courtesy. You have not met the criteria for said courtesy. You have not been charged anything that you did not agree to contractually so if there is any merit to this complaint, we do not see it.

  Customer response

  08/25/2023

  
  Complaint: 20467064
  
  I am rejecting this response because:
  
  I did not authorize the closing of the account. The account was closed without my authorization which resulted in fees. I should not be charged for something I didnt authorize. 
  
  Regards,
  
  *************************

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a really long story but Im gonna try and make it as short as possible with all the detailsso Im the manager at ********************* LLC in ****** ** and we use slice as our processor or our credit cards and clover for computer systems which we rent through Slicewe started using them in September and it been a nightmare to say the least but the biggest problem we are having is they are still processing our credit cardstaking the money from our customers but are no longer sending any of the money to our bank ********* May 5th 2023 I called ****** from slice who is a guy I have always spoken to from day one with this company and said we have not received a credit card payment in a weekhe then had ***** call me and tell me he thinks there was some fraud going onhe said the owner of ******* called and changed the bank account with ********************** and our money was going some where elseso come to find out this company slice just took a phone call and gave $10,000 of our money to some guy with nothing more then an email address that looks like the ownersno type of security what so ever no phone calls or emails to the business or anyone they have on file for the business and we lost a whole week of credit card payments starting from April 28th to May 5th.that being said I quickly did whatever I could to stop that and get things switched back to the proper bank account for ******* Bar and ****** was assured that within 3 business days we would have the credit card money coming back to the right account.its now May 30th and we still havent gotten one credit card paymentsthey have excuse after excuse everyday..anything they ask I do and we still dont get the moneyat this point its about $50,000please please help uswe are a tiny business just trying to make it and are absolutely being taken advantage of

  Business response

  05/30/2023

  Slice has not held any funds. Fiserv has. This complaint is misplaced.

• Initial Complaint

  05/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it *** concern: Slice merchant services sent equipment that didn't work from day one. I told them multiple times that it didnt work and that I wanted to send it back. They refused to tell me where to sent it and that I have to keep paying for the leased equipment that I had no idea I was leasing . I told them multiple times I wanted to cancel and the cancelation representative called and I was told I had to pay 14 thousand dollars to cancel. The representative was very rude and unprofessional, mocking and quite frankly bullying me, awful experience! No one should have to pay for or be charged for something that doesn't work or isnt right for their buisness. I finally found an address and have returned their equipment but they are still wanting me to pay for something that didnt work correctly and now for something I no longer have. I had this equipment for a total of 3 months and expressed my dissatisfaction from day one, although I paid for the time I had this faulty equipment. (And received no tech support during this 3 month period)... was totaly ignored and disregarded when I needed help, so I figure my only recourse at this point will be to seek an attorney. I am putting this out there in hopes it helps other small businesses that *** consider using this awful service, its hard enough to flourish in these tough times and the last thing we as small business owners need is being ripped off and backed into a corner!

  Business response

  06/08/2023

  This complaint seems to be directed at the lease company. This person has no Lease agreement with Slice, Slice is not billing them for the equipment. Under no terms would the equipment be sent to Slice. Additionally, the basis of this claim is that the equipment "does not work" yet it can be evidenced that the business processed $115,100.76 using the equipment. This person has used a public form to damage Slice's reputation while including statements about their experience with another company. We urge this customer to move forward with accuracy and without making slanderous statements against Slice.

• Initial Complaint

  03/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing to you in regard to the agreement that we were told we had when we went to SLICE did not match what was actually put into the agreement. Not the hidden information we were not aware of but placed into the agreement. We opened our restaurant in ******************* Mall in *******, **. on August 21, 2022. When we began with a ****** POS system through TD Merchant Services, we purchased our POS system for $1,488.00. However, the fees were astronomical for a brand-new business, unsure of what its income was going to be. So, we began looking into other options that would make it easier for us to manage our income and expenses. We spoke to a representative named ***** of SLICE from an ad they had on ******** and Instagram. It mentioned no service fees for credit card purchases and a free POS system. What we discovered was that we had to charge our customers an additional ****% on their bills. Which is on top of the ****% food sales tax. It caused a $10.95 order into an over $14 order. Customers complained about this. We were also told that there would be a monthly fee of $50 per month for the service, and ***** per month for the service of the free POS system. At no time were we expecting to purchase the equipment as we already had a system that we purchased and were told we could not use it because it could not be integrated.On March 16th, 2023, we decided to move out of the mall into our own location, just to discover this third-party scam happening to us. It has been a horrible experience dealing with companies that reel you in hiding truths and then placing the burden on the merchant. We were never told that we would be paying $6,192.00 for a ****** POS system. Therefore, I have decided to contact the ************************ and the Better Business Bureau to file a complaint. I refuse to be scammed and stuck with two ****** systems that I cannot use.Regretfully yours, *****************************, PA and *************************

  Business response

  03/30/2023

  The story sounds like multiple contract were signed with different companies but there is no explanation of what Slice did wrong. Upon review of the agreement we have determined that this merchant has not be charged anything that is not contractual. Is there a contractual dispute that we are missing here? 

  Customer response

  04/06/2023

  
  Complaint: 19874066
  
  I am rejecting this response because:
  It is clear that they have ignored my issue, and they are the source of this issue. If multiple contracts were signed it was based on their set-up not ours.  I clearly stated, we were mislead to believe we were getting into a better situation with our POS system.  What ****** explained to us was the complete opposite of what SLICE representative ***** stated to get our business. If I have to file a complaint in court to get this resolved and to stop companies from this third party scamming to get customers, I will.   The resolve I was hoping for is that SLICE accepts accountability for the misrepresentation of what we were getting IN ORDER TO GAIN A NEW CUSTOMER!  At this point if they do not clear up this issue with Clover/FISERV I will have no choice but to file a complaint in court.     
  
  Regards,
  
  *****************************

  Business response

  04/11/2023

  Whats still not is clear is what exactly you claim was misrepresented. Simply stating you were "mislead" doesn't void your agreement. What exactly are you stating was said that was not true?

  Customer response

  04/12/2023

  
  Complaint: 19874066
  
  I am rejecting this response because: I was VERY clear in my complaint. If you choose to ignore it, that is on you. Also, I did not appreciate the disrespectful phone call from the customer service supervisor. Very unprofessional, and combative. It speaks volumes to the actions of your agent who mislead us into believing we were not purchasing another POS system. We already had one that we were told can not be integrated.  I explained it in my complaint, I should not have to explain it again. We uave no obligation to SLICE because we were told this was not contract based and can end it at any time. Also, we're not informed of that it is illegal to charge ****% additional to the customer without telling them in advance. That was never mentioned.  Also, we were never told that our Merchant Services was processed through PNC Bank. We would not have accepted this if we knew this. We were already with ******** why let a competition bank handle our affairs. Clearly this is misrepresentation whether you accept it or not. If I receive another harassing phone call I will file a complaint in court next. I am however, now filing a complaint with the *** Federal Trade Commission. 
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The date of my dispute started January 19th 2023 when I need to switch my bussiness bank account since I realized that the bankruptcy I have filled just started to be processed after they switched it was denied again through my other Company they will proceed asking for a personal account which will keep me out of funds for about 3 1/2 weeks this because their process after holding my funds, the entire point here is that no one explained this nightmare before even started after I received my funds I only wanted to terminate business with slice not happy with their customer support neither the provided old equipment as well, in the beginning the seller ***** have said that I could return the equipment if I wasn't happy with it now they are telling me that whoever took the contract is the one in charge of my leasing that slice have washed their hands of me with the equipment and for me to contact them I just feel that I'm missing information here a lot of to be honest and how do they go from one financial through another financial without informing myself about. This seems sketchy and very suspicious to me so I'm asking for and investigation on this matter I do not have any used for this equipment I don't want it. Also I'm not even 30 days with this company and was asking for my contract release way before the deadline passes it's not fear for new customers to be going through all this missing hidden information from this company ****,****,*********************,***************** ignored calls and text messages from me even their awful customer service and chat support they have also blocked myself from posting on ******** because they know I'm speaking the truth the only business I'm asking is for whoever has my contract to not report my case to the credit bureau because this is absolutely absurd.

  Business response

  02/20/2023

  This merchant attempted a bank change but provided bank documentation that did not match his legal business information. The funding delays experienced are a result of their complicated banking/Legal information situation. Slice has no interest in delaying funding. 

  Customer response

  02/21/2023

  
  Complaint: 19434734
  
  I am rejecting this response because:

  I am not asking for money the only thing I'm asking is for a contract release without be reporting to the credit bureau. If my bank documents weren't not good enough why do they rushed me to sign up with slice services and also why I wasn't notified about a new financial bank when they rejected my bank documents the second time Norlt fear all this missing information Please BBB help me out I'm small Business and don't need this headache this merchant have took advantage of my status by not answering all my questions almost every other day they are very unresponsive when so . Like I stated before I wasn't even 30 days into my contract when all this messed started I was told by ***** slice seller that I could cancel from the day I signed till 30 days past that date . Thank you 
  
  
  
  Regards,
  
  *************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩