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ComplaintsforDing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to express my deep dissatisfaction with DING's Top Up Mobile Phone service. I have been a loyal customer for some time, but recent experiences have left me feeling deceived and overcharged. The fees associated with higher tier top-up plans are exorbitant. I find it unjustifiable to pay at least $10 extra on a $40 top-up. This pricing strategy feels like a ripoff and lacks transparency. Furthermore, I have noticed discrepancies in the exchange rates for different currencies. When comparing DING's claimed exchange rate for Armenian Dram (AMD) to the actual market rate, I observed a significant difference. DING's rate results in nearly $4 in fees for a transaction that should cost approximately $4.99. This demonstrates a lack of accuracy and attention to detail in currency conversion. Additionally, when selecting the highest top-up amount of 18209 AMD, which should be around $44.51, I was charged a total of $59.99, including a $15.48 discrepancy. This excessive fee is unacceptable and further contributes to the perception that DING's pricing structure is manipulative. Unless these issues are promptly addressed and resolved, I regret to inform you that I will no longer be using DING's services. I urge you to conduct a thorough review of your pricing structure, exchange rates, and fee calculations to ensure transparency and fairness for your customers. I expect a timely response and a resolution to be provided within [timeframe]. Failure to address these concerns will reinforce my decision to discontinue using DING indefinitely. I hope that my feedback will lead to improvements in the customer experience and prevent others from experiencing similar issues. Thank you for your attention to this matter, and I look forward to a swift resolution.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.