ComplaintsforSago
Market Research
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have done multiple surveys which are very time consuming for this company. Havent been paid for almost 4 months or longer. Some of the surveys are longer than 8 months. When you try to login to redeem your honoraria it just kicks you out saying wrong password. At least 25 attempt to reset password has not worked. I have sent multiple messages to the help line- not a single response. I have wasted so much time on this. I have been scheduled for 2 more surveys which I may not show up for.Business response
07/29/2024
Our records show that you have recently interacted with one of our support team members. Please expect a processing period of up to 20 business days during peak periods, as stated in your confirmation email and support request ticket. If you need further assistance, please contact a member of our support team.Initial Complaint
07/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I participated in a focus group for them well over 3 months ago was told Id receive my incentive within 20 days and havent gotten a single thing Ive emailed 10+ times as well as called and left multiple messages only to be completely ignored and disregardedBusiness response
07/26/2024
Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update.Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I completed a candy study for sago on 6/6/2024. I waited more than 2 weeks to receive the incentive, and then you have to wait 10 business days to actually get the gift card. I chose the virtual **** hoping it would come quickly. I entered this on June 21st and we are coming up on a month with no word. I have emailed and called the company with no response. I took several hours out of my day to complete a study, no other focus group site takes this long to pay folks and at this point I don't believe I will be paid based on other reviews! I would like at least an update on when I'll receive my $70 incentiveBusiness response
07/19/2024
Please anticipate a processing period of up to 20 business days during high volume periods, as outlined in your confirmation email. If you do not receive it within that timeframe, please reach out to our support team for assistance directly at *************************************************.Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I completed part 1 of a travel survey UIG24800978 (May 21st) that paid $40 for homework and $130 to do a webcam interview and was never paid. I completed part 2 of the survey on May 30 by downloading the Indeemo app to my phone and that paid $150. I am owed $320 in total and it has been over 8 weeks since the first part of the survey and I haven't received my money. I have been in contact with ********************* the Project Manager as well as ******************* the Project Coordinator and was told by both of them several times that the money was on the way but I never received it. I have also contacted the Helpdesk and never heard back from them. I left a voicemail on 07/15 & 07/12 and no one reached back out either by email or phone. All I want is my money that I am rightfully owed because of my participation in both parts of the travel study.Business response
07/19/2024
Our records indicate you have recently been in contact with a member of our support team, please review for the most recent update. Your incentive has been processed and will be available for redemption within the next 72 hours. Please contact our support team directly should you need further assistance.Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I completed my in person focus group on June 28th. On July 6th I selected the type of gift card to receive. It does not take NINE days to issue a gift card. Get it together. I am owed $100. DO BETTER PATHETIC SCAMMERSBusiness response
07/19/2024
Our records indicate you have recently been in contact with a member of our support team. Please anticipate a processing period of up to 20 business days during high volume periods as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.Initial Complaint
07/08/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I provided services as a participant in 2 surveys Conducted by Sago, And have yet to be paid for my services and which stated on their website.I should have already been paidBusiness response
07/11/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.Customer response
07/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.m
Regards,
******** *******Initial Complaint
07/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Not given reward even though it says paid on website.Business response
07/11/2024
According to our records, the issue has been resolved as your redemption is showing processed. Your redemption email will come from ******************************. Should you have any inquiries, please do not hesitate to reach out to our support team at **************************************************Initial Complaint
07/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I did my focus group over 1 month ago it took more than one month to receive my points. Now I have tried to redeem my virtual gift card and it has been processing for more than a week. This company does not adhere to any if the time frames they gave me in writing when I agreed to do the study. I was supposed to receive payment in up to 2 weeks it took more than a month and still I can't access my virtual card. Unacceptable. I also had to oay $20 for parking I sent a receipt and never got a reply. They promised they would reimburse hs for parking. So I actually LOST 20 dollars plus gas and 4 hours of my time. How can you treat people this way and sleep good at night? WowBusiness response
07/11/2024
Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update.Initial Complaint
07/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Everything is in the attached document. - date of participation 6/12/2024 -date of added funds 6/16/2024 -ongoing processing of payment without actual any payment whatsoever -lack of communication -breach of contract for not providing payment in timely fashion although forcing participants to a NDA - providing little to no communication as to why a virtual payment method takes so long to be accepted -outsourcing employees that do not have any connection to the company and cannot provide any resolution - as of 7/3/2024 no response as to why other than the company can take up 7 weeks to resolveBusiness response
07/05/2024
Our records indicate you have recently been in contact with a member of our support team. As advised and outlined in your confirmation email, please anticipate a processing period of up to 20 business days during high volume periods. If you do not receive it within that timeframe, please reach out to our support team for assistance.Business response
07/15/2024
Please take a moment to review the email confirmation link provided below, which details our incentive processing timeframe. The additional email you have received serves as a notification informing you that funds have been deposited into your account. Kindly click on "click here" within the email body to navigate to our Knowledge base and familiarize yourself with our processing procedures.Customer response
07/18/2024
Complaint: ********
I am rejecting this response because:
even though they provided payment it was only after I made a formal complaint. This is unacceptable and should be noted to future users that this company likes to play with people’s money.
Regards,
***** ********Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was part of a focus group in person in their office at *****************************************, on June 11, 2024, from 9 AM to 12 PM. I completed all parts of the study and asked the front desk how I would receive compensation (promised as $250), and was told: "by the end of the day, you should receive the gift card in your email". Two days passed and I did not receive any emails from SAGO or anything related. I called the office, and spoke to someone who had an email sent to me -- they didn't even send the points to the "digital wallet" until I called their office to complain about it. I "redeemed" the points for a $150 Target gift card, and a $100 Amazon gift card (total compensation of $250).Two weeks later, my virtual gift cards are still listed in my "digital wallet" as "processing", and the office is not answering their phone, neither are the ****** or "Study Staff" phone numbers listed on the *** I signed. I feel: 1) misled, because I was told I would receive payment on the day of June 11th by the employee in the office; 2) taken advantage of, because I spent three hours engaging in market research that I have yet to be compensated for.I would like my virtual gift cards by the end of this week, to at the very least honor the lengthy "20 day processing time" mentioned in other comments. I would like the name, email address, or phone number of the project manager, or whoever otherwise ordered SAGO to host this focus group on their behalf, because they have a right to know that their participants are not being paid promptly. Reach me at *************************** I will continue calling the office.Business response
07/01/2024
Our records show you have 2 pending redemption requested on June 15th. Please anticipate a processing period of up to 20 business days during high volume periods as outline in your confirmation email. If you do not receive it within that timeframe, please reach out to our support team for assistance at *************************************************.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
961 total complaints in the last 3 years.
663 complaints closed in the last 12 months.