Business ProfileforHomebridge Financial Services, Inc.

I purchased a ******* fridge in 2019. The fridge is out of warranty, except ******* still provides warranty coverage for the ice maker. I called ******* on 3 May 2024. Reported 4 issues : water dispenser not working, control panel on middle drawer not functional, ice maker leaking, and the freezer light not working. Ticket issued by ******* and referred to Home Services Network (HSN). I spoke with ***, told them the things that weren't working on the fridge. HSN dispatched a tech to repair a week later. Tech did not show up. I called and rescheduled another week later. Tech showed up but said he could only fix the ice maker. I said main problem I wanted fixed was the water dispenser. Sorry, he said. He fixed ice maker. Tech was pleasant/professional. I called HSN back. *** said they could only fix one thing at a time, and the other work wasn't covered under warranty. They directed me to *******. Called ******* back and told them the problems again. ******* told me their system could only track one problem at a time. ******* updated the ticket and sent me back to ***. HSN said I would be charged $120 for a diagnostic fee plus parts and labor. I have a written diagnosis on the fridge from HSN and asked why I was being charged for a show up fee when they didn't fix the problems the second time (1st time, they didn't show). They said tough, we don't care if there is a diagnosis given to me by them and that I needed to pay the $120. So today, tech was supposed to be here between 12-6p. Tech shows up at 6:15p - and I ask whether he has the parts to fix the things wrong with the fridge. He says no. (not his fault, this is HSN and *******) Only the water dispenser. So - each time these folks come to your house to fix something, they'll charge you $120 and they will only fix one time at a time. This is fleecing the consumer and shameful.