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Business Profile

Apartments

Hopkins Group Management LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an enclosed trailer from this company on a rent to own program. I put 800 down on a ******* trailer. The company said I will have a title to obtain tags to use the trailer within 15 business days. After a month of no title nor payment to get tags to be able to use my trailer they called for the first month payment. As I spoke with them and explained I will not be making any payments until I get the correct paperwork to obtain tags. The company explained that they could not get the title because it was a repo from another state. I made many calls trying to resolve this and was told each time we havent got a title yet. This went on for 3 months and I had the complete cash payment to finish paying the trailer off. But I made one last call and they said sorry we still can not get the title or paperwork. I told them to come get it. I found out that the trailer had been repoed from someone that paid cash for it and had the title. I reached back out to Hopkins and explained what I found out after doing vin search. They proceeded to tell me that I was wrong and I should not being investigating anything with the trailer. So I asked them why they could not provide legal documentation to obtain tags and was told that it could take over a year to resolve there issues with the previous owner. Im not paying for something I cant use. NOW THEY PUT THIS ON MY CREDIT AND I WORK WAY TO HARD IN LIFE TO MAKE SURE MY CREDIT IS GREAT TO HAVE A NEGATIVE IMPACT DUE TO THIS COMPANY NOT HAVE LEGAL DOCUMENTS TO BE ABLE TO USE IT.

Hopkins Group Management LLC is NOT a BBB Accredited Business.

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