Business ProfileforKeranique

I purchased the Keranique hair care system March 20, 2024. The website offers a money back guarantee. I received the products and used them, but didn't care for the results. I cancelled my subscription, following the return process on the website, and received return instructions with return numbers for my products April 9, 2024. I was instructed to mail them back by April 29th. I shipped them back with a tracking number of April 10th. I never received my refund. I emailed customer service numerous times and the only response I ever got was an acknowledgement email that said someone would respond within two business days. No one ever did. Then, I was subsequently billed again on May 13, 2024. I never received any additional product. I called the customer service number and found it impossible to get to a person, it literally hangs up on you if you press "0". However, one of the options is to check your active subscriptions. I chose that option and the automated system told me that I had no active subscriptions. I then disputed the charges with my bank. I thought that might be the end of it since nothing was active any longer. However, I was charged again yesterday. Nothing is showing as active in my account, nor have I ever received any additional products. I'd like these unauthorized charges stopped immediately, and a refund for the latest $50 and $60 charges.