Complaints

• Initial Complaint

  10/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Canceling a subscription due to issues within her business, after complains, she results to blocking individuals instead of addressing the issue. I paid for a subscription and after a week cancelled but I expected to have access for the rest of the time I paid for

  Business response

  10/25/2024

  Customer was engaging in inappropriate behavior on a community forum. Customer did not reach out formally (company email, DM, social media comments) to complain about any issue that they were experiencing. As noted in the attachments, the customer exhibited unprofessional conduct, including the use of inappropriate language and harassing behavior as well as engaging with such comments to agree to them. As noted in the Dsicord community guidelines, this was violated.

  Also shown in the screenshots is the proof of customer's continued access to the app even after cancellation on their end. The customer still has access until their subscription date. Privacy Policy and Terms and Conditions outline that we do not allow refunds.

  Customer response

  10/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:
   joined the communication forum with the understanding that it was meant to motivate members and provide a space for open discussion about any concerns. If the business owner had actively engaged with the feedback provided, the situation might not have escalated. At no point was anyone rude or disrespectful; we simply shared constructive criticism about the app and offered suggestions for improvement.
  Had the business owner addressed these issues directly within the channel, I would have responded differently. However, instead of engaging with our feedback, she chose to block those who voiced concerns and banned us from the forum. Some members had even emailed her directly without receiving a response, so I didn’t expect to hear back either.
  Additionally, I experienced an issue when canceling my subscription. Despite having 20 days left in the billing period, I lost access immediately after canceling. This approach seemed unfair, given that I paid for the full month.
  I have supported this her for years and was genuinely disappointed by this response. I have no interest in being involved with her business practices any further, but I feel it is important to highlight these issues and to get my refund rightfully so. Just because I had a negative experience and voice it respectfully which she deems “disrespectful” does not mean I am not entitled to a refund for a service not used.
  
  
  Regards,
  ******** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩