Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought my car at Metro Honda NJ and it is still covered by the warranty. They verified there is a problem with the audio screen they did not fixed it a month ago when I took the car to execute the warranty for this matter. They did not fixed the screen covered by the warranty and they are not calling me with a solution and they do not take my calls. I talked directly to the manager and he is not answering my calls, calling me back or replying my messages.Business response
07/13/2021
Contacted customer , provided cell phone and ordered new radio unit
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
52 total complaints in the last 3 years.
21 complaints closed in the last 12 months.