ComplaintsforInternet Domain Name Services (IDNS)
Additional Complaint Information
BBB is aware of issues concerning domain name registration renewal letters received by consumers from the company. The Expiration Notice suggests that consumers switch to Internet Domain Names Services and it advertises its allegedly competitive prices for 1, 2 and 5 year renewals. It warns that ‘failure to renew your domain by the expiration date may result in a loss of your online identity making it difficult for your customers and friends to locate you on the web.” The letter requests a payment by credit card and a valid email address.
The pre-printed New Jersey address in Jersey City to return the letter with payment is a UPS store. The website www.idns.ac is registered in the British Ascension Island and it redirects to www.idns.to, a country code for Kingdom of Tonga in Southeast Pacific.
The company has not responded to the complaints on file with the BBB Serving NJ.
Internet Domain Names Services is not registered with the State of New Jersey, Department of Treasury, Division of Revenue & Enterprise Services.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Contacted by Domain Registry ************************************************ trying to charge me $225 to renew my domain. this is false... my domain is current with the service I purchased through.Business response
01/09/2023
Th eoffer we sent this person clearly states multiple times it is asking if they want to switch to us, it states:
"When you switch today to Internet Domain Name Services you can take advantage of our best savings"
There is no scam at all, perhaps they should learn how to read before making false complaints.
Domain Registry
Initial Complaint
11/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I don't think this is the only one, but i seem to get this all the time. If this IS the only one, then maybe you can get them to stop this scam. They said my domain is about to expire and i would need to act today because my cobrien.com will expire Jan 22, 2022. Will first off, it doesn't expire until ****, second I don't even use this domain service so they should NOT be mailing me. Isn't this mail fraud? I want them to stop this scam, not just to me, but to everyone. They tell me to visit www.util.com which is not their normal web address anyway. I have been scammed in the past and have lost money like this. Please get them to stop this.Business response
11/28/2022
What this person received form ** is an offer which clearly and explicitly is asking if they would like to transfer to us for their domain renewal. At the time we sent the letter last month their domain was absolutely expiring Jan 22nd 2023, yes it now expires in **** but that is only because they just renewed it 4 days ago with their current registrar.
We have never perpetrated any kind of scam and therefore we will of course continue to operate as usual.
Thank you for your time.
Domain Registry
Customer response
12/04/2022
Complaint: 18468633
I am rejecting this response because:Everything that company said was a down right lie. I can send you proof of when my domain name expires, but since this company is so unscrupulous, i do dont want them to see anything personal. Furthermore, it was very misleading. Have them show you the letter they sent, and you will see that is absolutely not the case. If they cant fess up and be honest, i will *** for money in the court system. They are total liars!
Regards,
*******************Initial Complaint
11/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Somehow because I inquired on line to their fraudulent mail about my domain name expiring, they charged my AMEX card $225 on September 26, 2022. GoDaddy remains my web site domain carrier. I verified that today, November 9, 2022. AMEX has blocked this and refunded my $ and is investigating this company. No one answers at Domain Registry's fake address and phone number; ********************************************************************************** ************** Phone Support is available Monday to Friday 9am to 5pm ET. They should be stopped. Thank you. I am a small business owner in ******* and I can't accept this.Business response
11/09/2022
First, we have never sent a piece of fraudulent mail in our company's history.
Furthermore, this customer never contacted us for a refund directly at any point, which we would have happily issued if they had.
Thirdly they are seeking a refund, yet in their own words they state "AMEX has blocked this and refunded my $ " so are they now trying to extort a second refund out of us after already receiving it? The only fraudulent activity going on here is this person's audacious attempt to scam their way into two refunds, how shameful, and quite frankly moronic.
The entire basis of this complaint is without merit.
Good day.
Domain Registry.
Initial Complaint
10/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I received postal mail from Internet Domain Name Services (IDNS). The mail piece was marked with "Renewal Information Enclosed - OPEN IMMEDIATELY", which is deceptive, implying that this company is who I do business with -- which I don't. Inside, there was something that looked like an invoice, again a deceptive ploy. I have asked this company to stop sending me anything by mail twice before, but they persist with their invasion of my privacy with their scams. I've read the BBB complaints and see that they deny any wrong doing in response to people who clearly have been deceived, but their mail is without any doubt, deceptive, as proved by those who fell for it and sent money -- they were obviously deceived.I want these criminals to stop sending me mail and to not attempt to solicit me in any manner.Business response
10/07/2022
We have never scammed, deceived anyone or committed any sort of crime whatsoever, this entirely complaint is without a shred or merit or credibility. We therefore cannot rectify an issue that does not exist.
Thank you for your time.
Domain Registry
Initial Complaint
05/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I received postal mail from Internet Domain Name Services (IDNS). The mail piece was marked with "Renewal Information Enclosed - OPEN IMMEDIATELY", which is deceptive, implying that this company is who I do business with -- which I don't. Inside, there was something that looked like an invoice, again a deceptive ploy. I have asked this company to stop sending me anything by mail twice before, but they persist with their invasion of my privacy with their scams. I've read the BBB complaints and see that they deny any wrong doing in response to people who clearly have been deceived, but their mail is without any doubt, deceptive, as proved by those who fell for it and sent money -- they were obviously deceived.I want these criminals to stop sending me mail and to not attempt to solicit me in any manner.Business response
05/16/2022
Our offer is explicitly clear in it's intended message, that it is to transfer to our company, we are not nor have ever committed any "scams" as per this persons baseless accusations. We will happily remove them from our mailing list but we will also continue advertising as we please, well within the bounds of the law.
Domain Registry
Customer response
05/16/2022
Complaint: 17203944
I am rejecting this response because: It is obvious by the number of complaints from people about being deceived that this company is engaged in deceptive advertising practices. They are covered legally, but not morally, and boldly deny any wrongdoing. I have asked them to remove me from their mailings twice before and they continued to send me their deceptive mail. I do not believe they will stop sending mail to me as promised three times now.
Regards,
*********************Initial Complaint
04/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am a member of the executive committee of an organization with a Domain name (bltce.org). A few days ago I received a "Domain Name Expiration Notice" from Domain Registry indicating that I had to reply by April 25, 2022 in order to ensure that my domain was not cancelled. On April 21, 2022, I went on line to make the payment and after they received the payment they sent me an email indicating that I had to contact another company to transfer my domain. At that point, I recognized that I had made a mistake and should not have made the payment since Domain Registry was not the company that we had our domain registered with. Right away, on the same day (April 21, 2022) I contacted them by email and explained that I felt misled and made a mistake and asked for a refund which would be $90.00. My order number is #******. However, their customer support person resorted to calling me "arrogant", "ignorant", "asinine" "dense" for having made this mistake and requesting a refund because "I made the mistake". I could not believe that a company would have a customer service representative communicate in such a disrespectful manner with a client. They did not try to resolve the matter, they only wanted to blame me!I hope that you can help me to get a refund of my money. Many thanks. ********************************* I seek a refund of $90.00 from Domain Registry since I do not plan on switching my domain registry. I hope that you can help meBusiness response
04/23/2022
This person is incredibly stupid, arrogant and offensive. Despite the fact that THEY made a mistake, they didn't have the decency to be polite about it, rather they chose to be belligerent and accusatory to our customer service staff. Making wild allegations and lies about our company. People like this choose ignorance over responsibility, and unfortunately they can never learn and will never change.
Despite their truly despicable behavior we have happily refunded their money ($90) two days ago on April 21st.
Some people just like to hear the sound of their own moronic voice though.
Domain Registry
Initial Complaint
10/15/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Scam mailing. I want them to immediately remove our business from their mailing list. This kind of scam is taking advantage of people who are not knowledgeable in this area. Sending a fake looking "invoice" trying to extract money from people who are worried they will lose their website is truly disgusting.Business response
10/17/2021
We have not now or ever sent any kind of scam mailing, our offer clearly states:
"When you switch today to Internet Domain Name Services you can take advantage of our best savings"
"You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services."
"Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a ****, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services."If they are not interested in our services they are welcome to politely request a mailing removal.
Domain Registry
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BBB Rating & Accreditation
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Customer Complaints Summary
51 total complaints in the last 3 years.
14 complaints closed in the last 12 months.