Complaints

This profile includes complaints for Pine Belt Nissan of Keyport's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pine Belt Nissan of Keyport

  111 Highway 36 Keyport, NJ 07735-1424

  
• 

  Pine Belt Nissan of Keyport

  PO Box 309 Toms River, NJ 08754-0309

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went there needing two tires. (My biggest mistake was not going to someone who knew about tires.) The man told me there was a sale for four tires. I asked him to explain the differences in tires. He said Nissan doesn't sell bad tires; they're good tires, and I couldn't go wrong. WHAT HE DID NOT TELL ME was that the other tire had a different rating and was not designed for the comfort I was used to. I am shaking and feeling every bump as if I'm in a truck. I am an older woman with back issues. I spoke to the service manager, who said, "We would have no way to tell if you would like the tires until after you drove on them." He offered to repurchase them at 50% of what I just paid!!!!!! He said he wanted me to be happy. YOU CALL THAT HAPPY? Then he had the nerve to try to sell me more tires!!!!!!I went somewhere else today, and they explained the differences in the tires and provided me with a lot of information on tiresinformation that should have been given to me in the first place to make an informed decision. I bought a cushion for my front seat to try to reduce the vibration when driving. It helps a little. It looks like I now have to go out and buy a whole new set of tires. They were kind enough to rebalance them to rule that out after the second visit back to them over this, but it seems they are just tires that let you feel every bump on the road, They knew nothing about how to educate someone on tires before the purchase. But don't worry.... he said, anyone who drives off the lot, doesn't like the tire they will buy them back at 50% off because they are now used tires. So feel assured they will make you happy.

  Business Response

  Date: 03/21/2025

  The tires that were installed on your vehicle are original equipment alternatives which you selected during your service on 10/8/2024. Those tires carry a 640 treadwear rating, "A " traction and "A" temperature rating.  Had you come back a few days later and minimal miles we may have been able to exchange them with minimal out of pocket expense. Unfortunately, after driving on them for ***** miles and 5 months the credit would be at a lesser amount. We are still willing to credit you $400.00 towards a different set of tires and mount and balance your new ones at no charge to you. You would only be responsible for the difference in cost of the tires. Please feel free to contact the service manager at ********************* if you would like to move forward with this offer. 

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4, 2023, my wife and I traded in our 2008 ******* and purchased a 2021 Nissan Rogue from Pine Belt Nissan. We didn't have the original title, but the dealership accepted our current registration for the ******* and completed the transaction. On or about March 1, 2024, we received a letter, dated February 20, 2024, from NJ DMV advising that their records still showed us in possession of the 2008 *******, which was obviously no longer covered by our insurance. The letter advised that my wife's registration for that vehicle and her 2021 Rogue would be suspended as of March 20 if we did not resolve the situation before then. We immediately contacted Pine Belt and after being transferred to several people, we were asked to come down and sign some additional paperwork, which we did in a timely manner; they assured us that the problem would be taken care of. The *******, however, remained on our DMV records past March 20, and we received subsequent notice from DMV that my wife's registration had been suspended. We again contacted Pine Belt Nissan and were told to come in again to sign additional paperwork, which we did. My wife then had to go to DMV to have the suspension lifted. In the aftermath, I expressed our displeasure to a *************************** who purported to be the sales manager at *********. He expressed his regrets and offered to send us a check in the amount of one month's car payment on the 2021 Rogue, around $470. That was several weeks ago. We never received a check, and ************************** has not responded to several messages and voicemails I have left for him.

  Business Response

  Date: 04/25/2024

  We apologize for the delay in processing your check. It has been sent out on 4/19/24, you should have received it or will shortly. 

  Thank you for your patience while we worked through this matter.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car 11/11/2023 on December 12/11/2023 the temporary registration expired and the dealership tells me the car will be registered within a week . I dont hear back so I call them only to be told they dont have the title yet for the vehicle. This was an issue I was not aware of upon purchase . Finally in January I had driven 2 hours to the dealership and demanded they resolve something. They then put a rental under a family member of mines name because I was not legally old enough to have one myself and are encouraging me to drive it even though they are fully aware if anything happens while I drive this vehicle I am fully liable .The Nissan dealership still has not gotten the car registered in my name and have been very unprofessional. They ignore calls , foward me and do not update me on the situation. They have encouraged me to illegally drive the vehicle without registration , saying they would pay for any fines I received. I was hoping something could be done about this situation. Thank you !

  Business Response

  Date: 03/06/2024

  Update,

        Customer was provided alternate transportation under his own rental contract, of course at no charge.  We are working to expedite the documents needed to complete this transaction.

   

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased a great vehicle which term should have ended on 8/26/23.I started receiving calls to turn in the lease early in Feb from the business office. I was told my car was in high demand and to bring it in. That any amount owed left on the lease as far as payments left would be taken care of by the dealership and hopefully I would finance another vehicle. In July I scheduled my car for return, came in returned by undermileage car also cleared of any damages so only owed 1 more month on the lease. 2 weeks later I received a bill. I called nissan finance they suggested I call the dealership which I did. I was told sometimes it takes a month for finance to get the payment to follow up, again I called and now was told dealer isn't paying for my last month. It's not worth it. Why would I turn in my car early and still have to pay for a car the dealer took possession back of. I would have just kept it the last month and then turned it in. I know the car was resold almost immediately as I'm still getting car fax notifications.I am now getting letters from nissan finance I'm in default and no one at the dealership is returning my cars. I have left voice mails for the finance manager and my outstanding credit will be in jeopardy. I have filed a complaint with Nissan corporation as well.

  Business Response

  Date: 09/19/2023

  Customer had a lease agreement with ********************** Motor Acceptance and is obligated to the contract they signed. The dealership did not buyback her vehicle from Nissan. Customer did not purchase another vehicle. The dealership is not responsible for any payments or anything else regarding turning the vehicle back into NMAC. 

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was always leasing cars from Nissan for the past 9 years. This was my 4th car and after 28 days of having a car it broke down completely. Car was towed to Pine Belt Nissan and it is still remaining there. I was offered a loaner car, and Nissan keeps charging me for a loaner car every month. Not to mention it was my 3rd loaner car provided By Nissan, and these cars kept breaking. ***********************, who is the Manager of Nissan has not been helpful at all. They keep providing phone numbers that no one answers. By law if the car remains unfixed for more than 30 days it considers Lemon Law and Nissan must break the lease or provide another brand-new vehicle. In the meantime, I keep paying $580 for lease and $736 for a loaner car. Im absolutely distraught and very disappointed with a treatment I got. NO CUSTOMER SERVICE AT ALL!! I am a very hard-working woman and because of this its effecting my wellbeing mentally and physically. Im on the verge! I am begging you please help me with this matter.

  Business Response

  Date: 01/03/2023

  The vehicle was towed into service 9/30/22 and the Customer was given a rental vehicle. It was determined that the vehicle required a CCM replacement. The module was ordered and installed, unfortunately the programming process of the new module did not work as it should. Nissan was contacted and it was determined that there is a software issue with the programming data causing the module to not program. Nissan does not provide no cost rental cars, however we provided a vehicle at no charge for as long as possible based on the situation. The Customer was made aware that we could no longer cover the rental cost but we would bill it at the lowest rate allowed.During this time period Nissan consumer affairs was contacted and the repurchase process was started. We have provided all information requested by Nissan North America to facilitate the repurchase, however NNA is the one who makes the decision to repurchase not the dealership. 

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased about 6 or 7 vehicles from this dealership. I have always received top notch service from ****************** who is by far the best sales manager I have met. This last time I unfortunately have not one good thing to say. I was sold a used Nissan Sentra, which at first I was very grateful for. After having the car for just a couple days it was having starter issues. I would have to get the car jumped in order to drive it. I had to pick up my daughter from preschool and could not get the car to start back up. Being a single mom with my 3 year old daughter in the back seat in 90 degree weather is not fun and somewhat scary. I called in to the dealership, they drove me out a loaner and took my Sentra back after having to jump start it. Returned the vehicle about an hour and a half later and said they replaced the battery and everything is fine. Same day, had the same exact issues with the car starting. I call ***** (who is the finance gentleman that I spoke with) and explained to him again what was going on. I do owe $500 at this point that was to go towards the $1000 deposit that I left for the car. ***** and *********************(my salesman) are now over looking the fact about the issues I am having with this car. I was told they can not help me unless I pay the balance owed to them. Feeling vulnerable now at this point I pay $250 towards the balance and they are still not willing to help at this point. The car is now having more issues, the steering wheel shakes and the brakes squeal when pressed. I have no idea who to turn to at this point because I have a car that I can not drive and helpless because not one person at this dealership will help me. I am disgusted with how I have been treated now. This dealership sells cars that are not safe to be driven and once sale is final they dont care. The neglect that the employees have shown me is horrible and should not be overlooked. Please take back this vehicle in order to make things right.

  Business Response

  Date: 10/06/2022

  ***************** Manager is having the customer bring the vehicle back once again into **************** for a fulll diagnostic to ***** any listing issues.
  Resolutions / course of action can be determined after a main service shop technician completes the fulll diagnostic.

  Customer Answer

  Date: 10/06/2022

  
  Complaint: 18153337
  
  I am rejecting this response because: Now there are more issues happening with the vehicle. The steering wheel is shaking and the brakes squeal when pressed. I asked if they would take the car back because this has been a headache since I purchased it or trade it in for a more reliable car. I also have my lawyer involved that has gotten in contact with the bank as well regarding these issues and that they were giving me problems in fixing the vehicle. It is not ok that I am a single mother and have no other choice but to walk my daughter to and from school everyday. That is not fair to my 3 year old either who is being inconvenienced by me not having a car.
  
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 10/14/2022

  We would need access to the vehicle regardless of if we can put you into another vehicle and you would need to come to the dealership to work on the details to see if it is possible to out you in another vehicle. There are no other options

  Customer Answer

  Date: 10/16/2022

  
  Complaint: 18153337
  
  I am rejecting this response because: My lawyer has contacted the bank and made them aware of what is going on. I was advised not to make any payments or pay them the remainder of the deposit owed.  I again spoke with someone from the dealer and was not helped or anything. I was again told to pay the rest of the deposit that is owed to them instead of being concerned about what is going on with the issues with the vehicle. Now there are multiple issues other then the car not starting and needing to be jumped. The steering wheel shakes, the brakes squeal every time I press on them, and the when I put the heat on a loud noise comes on and I have to turn it off as it is so loud. This vehicle should not have been sold to me from the beginning. This dealership clearly is not concerned about helping me at all. They are only concerned about getting the rest of the money that is owed instead of having a happy customer. I do not have an issue with bringing the vehicle to them but there has not been anything set in stone with them taking back the vehicle or trading it in. At this point I do not even want to do business with this dealership. I am beyond appalled with how I have been treated. My cousin is a manager in the finance department for another Pine Belt dealer and he told me that they could of come up with some sort of deal by this point. I am now driving with expired temporary tags. This is unacceptable at this point and something needs to be done to resolve this.
  
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 10/17/2022

  I am not sure who you are talking to but the down payment at this point is our least concern. We simple need you to come in to the dealership so we can review the option of a possible trade in and at the same time hopefully look at the vehicle to address your your concerns regardless of the outcome.

  Customer Answer

  Date: 10/18/2022

  
  Complaint: 18153337
  
  I am rejecting this response because: I find that response extremely disturbing and negligent. After reading that comment I will be handling this in a different manner. The only way to resolve this at this point is to take back the vehicle and cut ties with this dealership. This is unacceptable at this point and I dont feel comfortable going there with how Ive been treated. This is very upsetting since Ive leased and financed several NEW vehicles and never had an issue like this before. I would have never thought that they would have sold me a vehicle with so many issues and it is supposedly a Certified Preowned. Now this car is doing nothing but showing me aggrevation everyday and a huge inconvenience since I can not drive it at this point since the tags are expired.
  
  
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car all cash last month. I was told I'd have new plates and registration within 30 days. Now the temporary plates have expired and I am afraid I will be ticketed if I drive. NO ONE has answered my calls. I left voice mail and email with salesman and manager. I get put on hold and no one gets on. Please help. I'm a senior citizen and I need a car to get around my neighborhood. Thank you

  Business Response

  Date: 09/15/2022

  I am sorry for the delayed response as I have not been getting any emailed notification for Pine Belt Nissan Complaints and just received this in the mail today. The customer has since received her plates on 9/6/22...there was an issue on our end with processing and we are very sorry for the inconvenience. Please mention *************************** name when you are in service next and you will receive a complimentary oil change and detail. Again our apologies.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre certified 2017 Nissan Rogue from Pine Belt Nissan in Keyport **. The dealer, *****************, told me the care was all certified and everything was checked n its practically new. I work from home, very little driving. It put a little over **** miles in two months. The oil and filter lights came on and the front end started shaking when I hit the brakes. They told me its everyday wear n tear. They changed the ************ at no cost but they told me I needed rotars n would have to pay for them, I had the car two months and theyre telling me Im responsible for rotars. Even though I drove it **** miles. They did not do the check points for pre certification. Its obvious when the ************ lights blaring at me before you make *************** payment. They are con artists and lied about my car being pre certified. I want them to cover the repair of brake rotars. But I dont trust them anymore, I just want them to pay for it.

  Business Response

  Date: 09/15/2022

  I am sorry for the delayed response as we just received the complaint in the mail and did not receive an email. I am sorry to hear that you had an issue with the vehicle we should have addressed your issue, Please contact *********************** our Service Mgr. to have your issue corrected. *********************