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Business Profile

Used Car Dealers

Sansone Jrs Eze Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to speak with you in regards to getting my belongings out of the 2016 ****** Sentra, that was picked up on Thursday night , February 23rd. I have been trying to get my things out the car since Friday February 25, 2023 , and was informed by **********, that I would not be able to retrieve my belongings until Monday or Tuesday. I called Monday , mulitple times and was advised it would be Tuesday. Today is Tuesday February 28,2023, I was advised at 3:01pm that the vehicle was enroute to your Windsor location. It is now 6:37 pm the vehicle has still not arrived at Windsor , and I have not been contacted on when I am able to get my belongings out of the car. I am trying to retrieve my belongings and I have not been contacted. Since Thursday February 23 when the vehicle was picked up . I have called everyday , several times a day with no communication My newborn baby who is 5 weeks old , the base to his car seat and his stroller is in this vehicle, there has also been no communication with me. There is a wallet with identification in there, that I have no been allowed to regain possession of. The car was picked up on Thursday February 23, 2023, in the middle of the night for a balance of $467 27 days pass due, as I am currently on maternity leave , I have sent this company pay stubs , showing that I al employee however on leave . My last payment was on 01/28, which prior to the vehicle being repossessed. They also tried to charge me a $500 repossession fee. Today is Tuesday February 28, 2023 I called the ******* location , and spoke with ********** and was advised that the vehicle was in route to their sister store Windsor ****** at 3:01pm. Attempted to call back for an update at 6:30pm, and at this time the company stopped answering the phone. I then had my partner call and again no answer. There was a police report filed with the ************ ** police department on February 27,2023 where the vehicle was picked up from .

    Business Response

    Date: 03/16/2023

    ************************************** took delivery of her 2016 ****** Sentra at Sansone Jr's ************** in ************ and it was leased thru ***************. Lending

Sansone Jrs Eze Auto is NOT a BBB Accredited Business.

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