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Business Profile

Electronic Equipment Dealers

iTechDeals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for iTechDeals's headquarters and its corporate-owned locations. To view all corporate locations, see

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iTechDeals has 2 locations, listed below.

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    • iTechDeals

      PO Box 867 Lakewood, NJ 08701-0867

    • iTechDeals

      1820 Swarthmore Ave Unit 867 Lakewood, NJ 08701-8437

    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and received a ******* tablet on January 3rd. When I powered it up I typed on the keyboard a message, but the letter o and the letter L in the words never appeared on the screen and the words typed omitted them. I contacted the company by email and got permission to return it for a full refund. When I asked about a shipping label they said they wouldnt supply one unless the computer was dead. I said it didnt work as advertised with no response from them. When I tried to get a live advisor they said I had to pay $1, but that link also contained a monthly membership fee which I refused to do. They said the $1 would be refunded.

    • Initial Complaint

      Date:01/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 3 items never recieved any

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** Chromebook; it arrived after about a month. Will not take a charge; will not turn on. If quality control is so **** poor that they cant catch a lap top that is clearly non operational then they should close their doors and wash windshields. Theyre a disaster and I should have known better. Fortunately I have purchase protection for this POS!

    • Initial Complaint

      Date:02/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Selling refurbished products that are defective but wont exchange or refund money.

      Business Response

      Date: 02/21/2024

      We apologize that the iPads are not working, could you elaborate on the defect so that I can rectify the situation as quickly as possible and assist you with the return procedure without any further delays.

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 referbished Ipad mini's for my grandsons for Christmas gifts from ITechDeals. After they received them they tried to download apps but were unable to. The Ipads are not able to download anything or update. This is not an isolated issue since it is an issue with both of them. Not being able to download make these worthless. I did made sure they powered up when I received them but I did not set them up since they were gifts. I think their policy should address this issue. It is very deceiving to sell a product that is unable to download apps or update. I have sent many emails but do not get any resolution,

      Business Response

      Date: 01/16/2024

      Sorry iTechDeals.com provides full support for defective items 30 days following receipt of the order. 


      I apologise for any inconvenience caused.


    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/14/2022:I ordered an Apple MacBook Air 13 Core from iTechDeals along with a 2-Year repair warranty for $192.48. I did not receive the item. The company was informed and I also submitted the tracking number and they stated it must have gotten lost. After multiple time of reaching out to them for my refund; I was told that they would put a tracker on the item. It has now been over 6 weeks since the tracker was put on asset and still no recovery. I have reached out to the business and they still have not found the asset, refunded me for the asset or given a direct answer what is taking so long. Moving forward; I reached out today, Monday, March 6, 2023 and they are still withholding my funds and have NOT located the asset; which is no fault of mine. PLEASE HELP ME!??? Thank you, *******************************

      Business Response

      Date: 03/20/2023

      Hi,

       

      I see that the package has been delivered to you

       

      **************************************************************************************************

      Customer Answer

      Date: 03/20/2023


      Complaint: 19548390

      I am rejecting this response because: I never received this package I sent screenshots Ive been talking to these folks for months about my package then a tracer.  I have not received any message from them stating a delivery that i did not receive just they are waiting.  They are trying to avoid refunding me.  I do not have an asset nor an email from the company regarding the tracking or tracer in the last month or so until I reached out to BBB. Please Help!

       

      Thank you in advance 





      Regards,

      *******************************

      Business Response

      Date: 03/27/2023

      This is the address the order has been shipped to

       

      *********************************
      2800 ************
      ***************

      ****************, ** 19014-3423 **

       

      **************************************************************************************************

       

       

      Customer Answer

      Date: 03/27/2023


      Complaint: 19548390

      I am rejecting this response because:

      This case is ongoing from case #******** in which the business promised me via BBB that they would get back to me about my asset within four weeks; when I accepted the response I had no idea the case would close. As I stated previously, along with my screenshots and communication, I have not received my asset nor has the business communicated any further on this my inquiries and attempts to resolve this matter nor find my asset.


      Thank you again

      Regards,

      *******************************

      Business Response

      Date: 03/29/2023

      We have opened a tracer to track the missing package, it could take around 15 to 30 days. I will let you know as soon as I receive an update

      Customer Answer

      Date: 04/06/2023


      Complaint: 19548390

      I am rejecting this response because: the last time the company closed the case and never gave me a refund; this is a lot trying to recover the asset or even retrieving a refund.





      Regards,

      *******************************

      Business Response

      Date: 04/20/2023

      We have opened a tracer to track the missing package, it could take around 15 to 30 days. I will let you know as soon as I receive an update

    • Initial Complaint

      Date:02/18/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #IT20000395775 I ordered 3 chrome books on January 19 2023. I was given a tracking number for dhl and then after it was supposedly picked up tracking stopped on January 20 th. Contacted itech several different times and they said it would be resolved but never has been. The company lies and is very deceitful. I either want my products or a refund. I advise that you stay away from this company. For the past month every time I contact them they ask that I give them a day or two to resolve the problem so I give them the time they ask for and still no answers.

      Business Response

      Date: 02/20/2023

      I apologize to hear that you are still waiting for your order and I would love to resolve this.
      Your order clearly was prepared for shipment. I am not sure what exactly went wrong and why tracking is not showing movement.
      Therefore, I have forwarded your order directly to our shipping department so that they can look into it and reship your order immediately.
      Please feel free to contact me if you don't receive an update in next few days.

      Customer Answer

      Date: 02/20/2023


      Complaint: 19427694

      I am rejecting this response because:

      This is the same response I have been getting from this company in my emails over the last three weeks and then nothing happens.

      Regards,

      *****************************

      Business Response

      Date: 03/06/2023

      We have opened a tracer to track the missing package, it could take around 15 to 30 days. I will let you know as soon as I receive an update

      Customer Answer

      Date: 03/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      This company finally sent me the products that I ordered.

      Thank you 



      Regards,

      *****************************

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I GOT A CHROMEBOOK ON WED.FEB.9 2023 NIGHT...I PLUG IT IN TO CHARGE IT....NEXT DAY PUT MY ***** IN IT AND IT WAS GOOD TO GO....ON FRIDAY IT WENT BLACK AND IT HAS NEVER CAME BACK ON......WHAT CAN YOU OR I DO ABOUT THIS,,,IT DOE NOT WORK....THANK YOU

      Business Response

      Date: 02/14/2023

      Thank you for contacting us at iTechDeals.com.
      I am sorry to hear that you are having an issue with the item you ordered.
      Could you please try charging it overnight, more often this resolves the situation. Also, please try charging it with a different charging cord, if available. In case this works out, we will ship out a replacement charger ASAP.
      Kindly check and get back to me so I can assist you further accordingly.

      Tell us why here...

    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son had received an itech Junior smartwatch for Christmas. He received the watch December 24th. This was a gift from another family member. He did not get to use the watch until December 26th and it stopped working December 27th. The watch will not turn on or charge. I provided customer service with videos of the watch not working. After I had to reach out to customer service on more than one occasion, I was told I would have to pay shipping to send the watch back to them and then pay shipping to get a new replacement watch. After stating it was their watch that was defective, so I shouldn't have to pay anything they told me they'll waive one of the shipping fees. I had told them that I shouldn't have to pay shipping fees, I basically got told either I pay it or it's my loss.

      Business Response

      Date: 02/13/2023

      Thank you for contacting us at iTechDeals.com.


      I would love to be of assistance, but I need more information. Could you please provide the order number, your full name and the name of the item you have ordered.


      I look forward to hearing from you soon.


      Customer Answer

      Date: 02/13/2023


      Complaint: 18956552

      I am rejecting this response because:

      I do not have an order number as this was a Christmas gift once again. I have been around and around with the name game for them. That response is nothing more than an automated message with no clue as to what my complaint said.


      Regards,

      ****************************************

      Business Response

      Date: 02/16/2023

      Thank you for contacting us at iTechDeals.com.
      I would love to be of assistance, but I need more information. Could you please provide the order number, your full name and the name of the item you have ordered.
      I look forward to hearing from you soon.

      Customer Answer

      Date: 02/21/2023


      Complaint: 18956552

      I am rejecting this response because:

       

      This is just an automatic response. No one is actually looking at this. As I have stated I don't have an order number. This was not an online order this was bought in a ******** And it was a gift. This person is not going to do anything other than continuously send me automated responses.

      Regards,

      ****************************************

      Business Response

      Date: 02/23/2023

      I would love to be of assistance, but I need more information. Could you please provide the order number, your full name, and the name of the item you have ordered?
      I look forward to hearing from you soon.

    • Initial Complaint

      Date:12/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is *************************** ************************************************************************ .I order few ipads, laptop to Itech deals company . December 3rd they charge $1649.85 .In few days they suppose to ship to my address . but till now i don't get anything . I'm calling everyday but this phone number *************) not responding & phones sound like busy . I wrote a letter but they never answering though . Now i need my money back & merchandise . Please help me to recover my money or merchandise .

      Business Response

      Date: 12/26/2022

      Hi,

       

      Sorry for the delay, the order will be ship out in next 24 hours

    iTechDeals is NOT a BBB Accredited Business.

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