Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pine belt Chevrolet sold me a 2019 ***** trax on 4-5-24,it was advertised for $16k but they charged $17k,they said it had a 3 year bumper to bumper warranty that came with the price of the car but they charged me $2200 for a warranty,they also financed it thru ally financial who charged me *****% interest,my credit score was about 630 at the time of purchase then they made my payment $549 a month when my income is only $397 a month I'm 76years old on social security.

  Business Response

  Date: 12/10/2024

  Thanks for bringing this to our attention ******...a member of our management team will be contacting with regard to your concerns shortly.

   

  All the best,

  Pine Belt Management

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty through **** platinum warranty and I brought the car to ***** because it was a ***** and the work they performed on it. They're trying to tell me that ***** gets more money than **** for warranty work and they charged me $350 over what they should've Because I only have 100, deductable

  Business Response

  Date: 09/04/2024

  THE NON FACTORY WARRANTY COMPANY HAS A SET RATE THEY PAY FOR A CLAIM. THIS WAS LESS THAN THE CURRENT CHARGES FOR THE REPAIR. THE CUSTOMER WAS MADE AWARE AND APPROVED THE REPAIR.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broken speaker came with new car. 4 months still no fix

  Business Response

  Date: 08/26/2024

  The part needed for the customer is not available from the manufacturer. We have a tentative ETA  of 8/30 - 9/9. This can and has changed a few times. We have the order on the highest priority we can as a dealer, and its in the hands of the manufacturer at this time to get the supply to us . 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have got a car from ******** in april they still havent recieved my plates they give me the run around claim i owe them money made payment arragement and they still didnt give me my plates they claim dmv didnt issue them yet when i spoke to dmv they said they issued them awhile ago

  Business Response

  Date: 08/23/2024

  Thanks for bringing this to our attention.  A member of our management team will look into this and contact you shortly. 

  All the best, 

  Pine Belt Management

  Customer Answer

  Date: 08/29/2024

  
  Complaint: 22182361
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom I may concern. I'm writing to the Better Business Bureau because it has been 3 months. April 17,2024 my truck was taken in for repairs to the **************. All I have been getting from the when I call is back ordered parts. We bought the vehicle for work purpose and we are losing work due to this delay. Rental was not offered till 2 months later when I complained. But it only covers $44 a day. Which is not enough to cover a whole day of costs rental these days. I just want answers on when my vehicle is going to be ready. Reaching out to you to maybe you can help me. Thank you

  Business Response

  Date: 08/01/2024

  This vehicle needs a rear differential that is on back order with no eta. There is a customer assistance case opened for this customer and we are working with GM to resolve the issue. They are attempting to source the part for us. We rely on parts from the manufacture to repair vehicles and we have done everything we can to expedite the part needed for this vehicle.

  It unfortunately just is not available from GM. We have kept the customer updated through out the process. This is beyond our control.  

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/18/24 I went into this dealership purchase a new car. The sales rep; ******* let me test drive a car but explained to me the car I am interested in is in transit and was not expected to arrive until mid/late June. I put a $500 deposit down on the car to claim it for when it arrived. The car arrived 06/26 and I made an appt to come and see the car and finalize the purchase for 6/29. He explained to me the car had to be inspected before I came on 6/29. I received a call the 6/28 at 7pm from ****** stating he could not sell the car do to a no sale recall. I was disappointed since I have been waiting for so long for the car, but I told him I understand. He then told me he was going to look for another car since he was not sure when this car would be fixed. I was in communication with him the next day 6/29 with cars that I found at other dealerships. He said he was going to get back to me and see if he can get them at 11am. I did text him back later that day at 5pm and asked for any updates and he did not respond back. On 7/2 he did responded back at 2:30pm and said he will get back to me with an update. He then text me back an hour later saying he is not able to get any of those cars, but there might be another 1 available. I responded back telling him I feel like I am not a priority and if I did not have complete update by the following day I wanted my money back. He then had 1 of his more experienced co-workers; ***; call me and talk to me. I explained to *** my issue is the lack of communication. I decided to go with another dealer and requested a refund from ****** on 7/3. He told me he put in a request for a refund on 7/3. I text him again on 7/11 asking where my refund was and he said he was going to look into it. He never responded back with an update. I called yesterday and left him a vm asking for a status of my refund since it has been over 2 weeks. I also follow up with a text as well. ****** has never responded and I still have not received my refund.

  Business Response

  Date: 07/19/2024

  Thanks for bringing this to our attention and apologies for any delays.  We will be happy to promplty provide a refund Crystal.

  All the best,

  Pine Belt Management

  Customer Answer

  Date: 07/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2023, I purchased a 2020 *********** Titan from this dealership. The sales person we dealt with is ************************* for $48,000.00 that was after trading in my Silverado 2020. I financed $43,028 with an interest rate of 8.94%. On March 8, 2024. I went to a Kia ********** to trade in my truck in order to purchase a mini van due to my growing family. I told the salesperson at the Kia ********** that I am looking in for a trade in value for my ****** Titan about $39,000 to $40,000 pursuant to ****** Blue Book value with the mileage I have on my truck. I was unpleasantly surprised by a Carfax provided by Kia ********** with information that I am the 3rd owner instead of the 2nd owner and that my truck had exterior damages due to a minor accident as a result we were unable to get our fair amount of trade in. I would like to elaborate when I purchased my truck, with my wife, from ***************. I was told that I will be the 2nd owner and my car was never involved in an accident. Right away that kind of hinder my new purchase of the mini van. While I was at the Kia *********** I called *** immediately and received a call back from him on Saturday morning, I've explained the entire situation which I now realized that he was not being honest, he told me that he will reach out to me on Monday, but instead an hour later he sent me a picture with a carfax with my signature exactly next to where it stated damaged. Upon my review of the carfax *** sent me, it was dated June 21, 2023 at 5:30 am. Further, please note that I do not have any signed carfax with me, in the folder that was given to me. To be exact, I would like to further explain when we got to the ***************, the truck was just delivered and was not even inspected/detailed yet, but the difference in mileage from the carfax mentioned above was off about 300 miles. A fair resolution would be to give us a fair trade in value in order to purchase the vehicle as per our family's needs.

  Business Response

  Date: 04/02/2024

  Thank you for bringing this to our attention ***********.  We are looking into this matter and will contact you shortly.

   

  Sincerely, 

  Pine Belt Management 

  Customer Answer

  Date: 04/02/2024

  
  Complaint: 21417675
  
  I am rejecting this response because:
  I am almost positive I will never get a response back from the company. I would be appreciated if this could be resolved on BBB. 
  
  Regards,
  
  *************************************

  Business Response

  Date: 04/03/2024

  While we have the Carfax that you signed noting the accident, and you are the 3rd owner of the vehicle... we will be reaching out to you today to address any remaining concerns you may have ***********.  

   

  Sincerely,

  Pine Belt Management 

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when purchasing my new vehicle the salesman neglected to disclose information on the vehicle and its performance. if i would of been given this information i would not of purchased this vehicle . i feel that either poor training or total neglect on the salesman or management to inform the consumer of all information about a vehicle put me at a disadvantage to making a fair and just decision while purchasing my vehicle

  Business Response

  Date: 10/10/2023

  ****,

  We appreciate you bringing this to our attention.  Please allow us 24 hours to look further into this for you and shortly thereafter you will be contacted by a member of oir management team.  We appreciate you patience in the interim.

  Sincerely,

   

  Pine Belt Management

  Customer Answer

  Date: 10/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will wait to hear feom them 
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 10/18/2023

  
  Complaint: 20705207
  
  I am rejecting this response because:
  
  

  Still waiting to here from the delvership they have made no attempt to rectify this issue with thief sales **** and the misrepresentation that was made or not made towards myself during the sales process of my vehicle

   

  Thank you *********************;

   

  
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/19/2023

  ****,

  While we show having reached out to you several times last week, I am thrilled to hear that you are in direct contact with management and actively working toward a solution.

  All the best,

  Pine Belt Management 

  Customer Answer

  Date: 10/20/2023

  
  Complaint: 20705207
  
  I am rejecting this response because:
  In no way have they made an honest effort to make this right. And no one ever tried to contact me last week  they only person i have spoke with was the service manager
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/20/2023

  ****,

  We are under the impression that you spoke to one of our managers by the name of ***************************** the other day and that you expressed your displeasure that a manufacturer setting prevents the vehicle from accelerating above 98 mph...is that not correct?  

  Customer Answer

  Date: 10/23/2023

  
  Complaint: that is correct but that was not the only issue with the truck and it has been almost another week and no other communications between myself and your company 
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/26/2023

  ****,

  It is again my understanding that management has in fact been in touch with you, and that your vehicle was in our service department today being worked on.  

  All the best,

  Pine Belt Management

  Customer Answer

  Date: 10/30/2023

  
  Complaint: 20705207
  
  I am rejecting this response because:
  
  

   First off the deslership is not telling the full truth in the statement they sent. Yes my vehicle was at the service **** but only for the service manager to look at my truck again and tell me what he planned on doing to fix the vehicle. So he was false saying that work was done because no work was done i was only at the service **** for about 15 min. Number 2 is he wanted me to pay for part of the repair that he recommended. Number 3 they still ate ignoring the issue that the sales person when i brought up a question about the speed limit of the truck the salesman never stated that the vehicle had a speed restriction on it and actually agreed with me the the vehicle would go that fast.  The only thing management can say is that its illegal to go that fast so why should it matter. Well when you purchase a vehicle with speed restrictions the salesman when discussing the speed of the vehicle should explain it to the consumer not lie to them to make the sale. Also my wife was sitting with me when this discussion happened 

  
  

  
  
  Regards,
  
  ***********************

  Business Response

  Date: 11/09/2023

  ****,

  Again, we are happy to hear that you have been in steady contact with **** regarding any repairs that we are legally allowed to perform on the vehicle.  We can not modify the vehicle outside of the manufacturers standards.  Please feel free to reach out directly with any additional concerns.

   

  All the best,

  Pine Belt Management 

  Customer Answer

  Date: 11/09/2023

  
  Complaint: 20705207
  
  I am rejecting this response because: pine belt has been in touch with me for repairs on my vehicle but they are not being accommodating to the issues on hand the service managers wants me to pay part for an upgraded repair on my truck because they are unable to get the proper part. And i was told i would be able to drop my vehicle off on saturday with a loaner to be made available.  That is not the case ****** from service made sure he told me that he cannot guarantee a loaner if i drop my vehicle off the night before. And thst if im not there by 430 pm that he will not be able to give me a loaner. Also still no one from sales has justified the reason that my salesperson never explained anything about restrictions on the vehicle to myself or my wife when we asked questions about the vehicle. And we had a long conversation that he should have disclosed information to us when we questioned certain aspects of the vehicle 
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used car from them. Was told everything functioned in the car and the car was up to date on all services. Found a crack in the windshield before signing the paperwork. Was told by salesman it would be replaced. Manager tells me as Im signing paperwork they wont replace it because it isnt in my line of sight. Not a deal breaker. So I set an appointment to get it replaced with them. They used non oem parts for the replacement without informing me before hand. In the few days before I brought it in for replacement I noticed a few issues. Ended up needing a motor mount replaced. It also had a noise in the rear end. They say it doesnt exist. Brought it to another shop and they instantly found the issue and also informed me many of the services I was told were up to date were never preformed. Also since then I found out the rear wiper doesnt work. The drivers door panel was glued together to hide a problem. The rear entertainment system was missing parts. I contacted salesman and was told those werent their issues. I emailed in to the email on the website and all I got was emails telling me to set an appointment with a salesman to look at new cars.

  Business Response

  Date: 12/14/2022

  We spoke to the customer on December 8th, The customer was going to send us the documents showing what was repaired and paid for.  We followed up with an email on Dec 12 requesting the documents. At this point we are still waiting on the customers response. Once we receive all the information we can go further. 

• Initial Complaint

  Date:11/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 19 Nov 22 requested a quote to purchase 2022 ***** Colorado VIN: *****************. Received a fully developed quote from Internet Sales Representative (****************) for $33,954 (tax, registration and all fees included). When I asked they put it into a Purchase Order so I could take to my bank for funding, it came in from Salesman (************) for $35,679, over $1,700 dollars higher. When asked to correct the Salesman ***** stated that is the price, the General Manager (*** *****) set the price and will not change it. This is blatant bait and switch pricing trying to draw customers into the store then raising the price significantly and should not be allowed, especially in this competitive car market of 2022. I have a chain of emails to prove my claims.

  Business Response

  Date: 11/22/2022

  *****,

   

  We appreciate you bringing this to our attention.  It is our understanding that one of our managers, *****************************, has contacted you with regard to your percieved discrepancy.  Please feel free to reach out should you need anything further.

   

  All the best,

   

  Pine Belt Management