ComplaintsforBiotigen, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Multiple attempted charges from BIOTIGEN, LLC $79.75 last one 12/5/2022 while I was in hospital. I did not solicit any products from this company. They just generate a charge on my card causing me to keep getting a new card.Surely this is illegal since I didn't order anything from this company. Looks like they are targeting the elderly, since I fall into that category. *************************Business response
12/06/2022
We sincerely apologize for the miscommunication. You called and purchased our men's health brand PROVARIN on October 20th, but we strive to provide excellent customer service so we have refunded your account in full and cancelled your subscription effectively immediately.
If you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
08/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
You attempted tp withdraw money two times from my account. The amounts are: $79.75 and $85.09. What were these withdrawals for?Business response
08/26/2022
Dear Mr. *********************** June 16th, you contacted us to purchase a 3 month pack of PROVARIN as well as a 1 month pack of Trovixa, both with ongoing subscription. The two attempted charges you reference are for your next supply of both products. As a courtesy, we've cancelled all of your subscriptions.
We apologize for any inconvenience and if you have any additional questions, please call me directly at **************.
Sincerely,
****************
Customer Service ManagerInitial Complaint
08/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company continues to send my husband bottles of pills despite us denying payment on the credit card. We seek to have these charges/ deliveries STOPPED and any refund due. This company is taking advantage of a senior citizen with no way to contact them that we can find. It is sad that elderly people have to deal with a problem like this. Please STOP the deliveries and charges!Business response
08/16/2022
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
07/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I want to cancel my subscription to this fraud. I have been charged on and off since 2020Business response
07/19/2022
Dear ************, we sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
07/14/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I have asked this company to kindly take me off of their mailing list and they failed to do so. I did not seek this company out so I don't understand why they are sending me their "product" line. Please help !Business response
07/15/2022
We sincerely apologize for the miscommunication. You have been removed from our mailing list completely. If you have any questions or need additional assistance, please contact me directly at **************.
Sincerely,
****************
Customer Care ManagerInitial Complaint
07/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My brother is severely disabled and on a fixed-income has been charged for "vitamins" that he cancelled. He was initially charged $88.90 on March 22, 2022 This was cancelled and then he was charged again on the following dates:June 6 , 2022 $79.90 June 6, 2022 $91.00 July 8, 2022 $79.75 We're asking for a full refund and for him and others like him to be taken off your subscription that makes no sense except to a company that wants to take advantage of the general public solely to make themselves rich.You should be ashamed of yourselves.Business response
07/08/2022
Dear **************, we sincerely apologize for the miscommunication. Per our conversation this morning, we have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
Sincerely,
****************
Customer Care ManagerCustomer response
07/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I am now on their mailing list and Im receiving offers for their vitamins. I have not agreed to receive product information and would like to have my email and telephone number which they acquired from this complaint taken out of their system.
Regards,
*******************Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I tried contacting this company and couldn't reach them because their telephone number is not visible on their package. I returned the product and they kept sending it back to me. I'm a senior citizen on a fixed income who needs to resolve this issue as soon as possible. I need funds returned to my credit card.Business response
07/01/2022
Dear ************, we sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately.
Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************. I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Biotigen continues to send me monthly bottles of Donatelo a supposed *** supplement , at the cost of $79.00 a month. I did request this supplement once but never asked for ongoing supplements. They have very difficult to get ahold of and claimed they will credit previous purchase if dissatisfied with results. They are a bogus product and I want nothing to do with them. They have not responded to my requests to suspend all future deliveries. I want a credit for the last 2 months as I am returning recent shipment along with a full bottle from last month. They are a bogus company! The return address is ******************************************************************************** *************************Business response
06/14/2022
Dear **********************, we sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
05/21/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been trying to terminate a subscription with Biotigen since April 17, 2020 and the company ignores my request. I have tried to resolve this through my credit card and the business continues to send me their product.Business response
05/23/2022
We apologize for the inconvenience, we did not have any record of cancellation.
We have now cancelled the account and issued a full refund.
If you have any questions or need additional information, please call me directly at ************.
Sincerely,
****************
Customer Service Manager
Initial Complaint
04/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company continues to send my husband bottles of pills despite him refusing delivery and/or returning them. We seek to have the deliveries STOPPED and any refund due. This company is taking advantage of a senior citizen with no way to contact them that we can find. It is sad that elderly people have to deal with a problem like this. Please STOP the deliveries and charges!Business response
04/27/2022
Dear ****************, we sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
Thank you,
****************
Customer Care Manager
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Contact Information
149C Buckingham Dr Bldg 100C
Lakewood, NJ 08701-7808
Business hours
Today,9:00 AM - 3:00 PM
| MMonday | 9:00 AM - 3:00 PM |
|---|---|
| TTuesday | 9:00 AM - 3:00 PM |
| WWednesday | 9:00 AM - 3:00 PM |
| ThThursday | 9:00 AM - 3:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
50 total complaints in the last 3 years.
21 complaints closed in the last 12 months.