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Find a Location

Swim & Sweat, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSwim & Sweat, Inc.

    Swimwear

    Additional business information

    Advertising Review:

    On February 8, 2022, BBB contacted the business regarding its website stating the following, "Up to 50% OFF Sitewide."

    According to the BBB Code of Advertising, "Up to" price savings claims

    Where a savings claim (for example, "save up to 40%") covers a group of items with a range of savings, the number of items available at the maximum savings must comprise a significant percentage, at a minimum 10%, of all the items in the offering, unless local, state or provincial law requires otherwise.

    • To avoid confusion, or any possible deception, an advertiser should consider including a disclosure of both the minimum and maximum savings available under the offer. In such an instance, the advertiser must avoid any undue or misleading display of the maximum.
    •  

    The business responded but failed to modify or remove the "up to" savings claims.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    100 Corporate Dr Ste 304, Lebanon, NJ 08833-2200
    BBB File Opened:
    1/21/2008
    Years in Business:
    38
    Business Started:
    1/1/1986
    Business Started Locally:
    1/1/1986
    Type of Entity:
    Corporation
    Business Management
    • Mr. David Stein, President
    Contact Information

    Principal

    • Mr. David Stein, President

    Customer Contact

    • Mr. David Stein, President

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/11/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Order placed for 2 pairs swim shoes. Exchange the size 7 for size 6. Contacted company each time and given return info. Sent both pair of shoes back via *** on 5/21/2024. Didn’t receive any confirmation return processed and refund issued. Received email on 5/242024 if I don’t return the shoes within the 30 day return time limit the refund will not be done. 5/30/2024 sent email response to the notice ( as directed) with a copy of *** receipt.. See attachment of Email response with the *** receipt. *** sent the the product 5/17/2024 and delivered 5/21/2024. I have responded to support email as directed and many phone call where I had to leave a message many time. No response to anything except sometime automated message response. I went on BBB and noticed this company has a D+ rating. Wish I had checked before. On BBB the corporate phone number as 908-788-0882 which puts my back in the same customer support loop. Their policy is returns not received within 30 days I forfeit refund. This was the last straw. I just want my money back for the 2 pairs of shoes. The company now have both pairs of shoes and my money.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joan D

    1 star

    06/11/2024

    I wish there was an "O out of 5" for rating Swim and Sweat...I ordered 2 swim suits. There was a Canadian Customs fee, of around $40. The suits didn't fit.?To date (Jun 11), I have not received a refund. I have emailed; no response, phoned, messaged, and their voice mail was full. They said they would return my call. That has not occurred. I want to know when I will be refunded!!!!

    Local BBB

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