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          Towne Toyota has 1 locations, listed below.

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            Business ProfileTowne Toyota

            New Car Dealers

            Contact Information

            1499 US Highway 46

            Ledgewood, NJ 07852

            Visit Website
            (973) 584-8100

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1499 US Highway 46, Ledgewood, NJ 07852
            BBB File Opened:
            12/24/2002
            Years in Business:
            49
            Business Started:
            6/2/1975
            Business Started Locally:
            6/2/1975
            Business Incorporated:
            6/2/1975
            Type of Entity:
            Corporation
            Alternate Business Name
            • Towne Motors
            Business Management
            • Ms. Susan Mackoff, President
            • Mr. H Jonathan Brauer, VP
            • Mr. travis magid, Manager
            Contact Information

            Principal

            • Ms. Susan Mackoff, President

            Customer Contact

            • Mr. travis magid, Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I took the car to have service to have a cd player replaced. Some how during this service damage was done to the dashboard. I did bring this to their attention. Brought the car back again to have the dashboard repaired. Picked up the car to see there is still visible damage (was not entirely fixed). Any damage that was fixed is already coming up (their fix is not working). Was told I would get a phone call and it's been 2 weeks with no reply from anyone. I do not believe they have any intention of calling me regarding this matter. The point of this is damage was done and now I am being avoided. The absolute worst customer service. They tried to blame the sun for the damage. It's a shame we live in a world where people are not responsible for their actions.
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alexander M

            03/07/2023

            This place and the service terrible for some of the workers and people on this team working at this Toyota dealership!The Technician (Tech) just didn't do his job! Technician named is: **************************. The Service Advisor did not check the work of the operating and technical personnel. He didn't make sure and didn't do his job either. Service Advisor Name is: ******************************I didn't get the service I paid for. I did a full inspection and inspection of my car at this location. I paid money, including for the replacement of the wiper blade on the windshield. I paid for this service: $41 without taxes. After receiving the car, when I left this ill-fated place, the mountains of Toyota Service, I saw that my cleaning brush was old, broken, and they didn't even replace it. That is, this dealership is a Toyota dealership, the workers from this place had the audacity to just take money for air. Although I was the first time in this place! In the end, the cashier on my card, a guy more like his name: *****************************, charged even more money, about $ 5 more than what was on the final bill! As I was paying, this *****************************, snatched the cash register right out of my hands, even though I was about to mail myself a receipt for the payment.About your work and all your service in general.I visited your car dealership today on Tuesday March 7, 2023. My scheduled visit time is 2pm.I was in your salon today. I had an appointment for 2pm. I paid you for a full service including an oil change, a windshield wiper blade and a cabin filter. Based on your work, upon receiving the car, I discovered that the wiper blade on my windshield was old. I mean, I paid money but your dealer didn't replace it. And I still have a broken rubber band on the wiper blade on my car's windshield. Also I am not satisfied with your service and the quality of your service. I am attaching a photo of only one detail. For this reason, I will contact my bank and cancel this transaction.

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