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Business Profile

New Car Dealers

Tri-County Lexus
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.22

Average of 54 Customer Reviews

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Review Details

  • Khaled i

    Date: 04/25/2025

    Great place to shop for a vehicle , amazing experience , good prices , incentives and coupons

  • Bobby S

    Date: 01/14/2025

    Bait and switch. They just want to get you in the door. Dont honor deals they advertise. They will try scamming you somehow. Not worth it.

  • Irene D

    Date: 12/23/2024

    My experience with tricounty lexus has been a complete nightmare. Purchased my car in October. The car was turned in with one key fob and low tire pressure. I mentioned both, and the salesperson who agreed to mail the second key fob, and his response to the tire was "its not a big deal." I'd go get air at the ***********, but you can make it home. Not wanting to make a big fuss because it was 30 minutes after closing time, I agreed to do that. After weeks go by, countless calls and email exchanges. I had a tire with a slow leak, no second key fob. To make matters worse, my temporary registration was set to expire in two weeks, and I had no registration or plates. I called to speak to the sales manager after losing contact with my salesperson. The manager told me the salesperson quit and that he would take care of the key fob and paperwork work and call back to confirm. He doesn't follow through. It turns out he retired. I call back, and I have to explain my situation to someone else this time with two days to spare on my temporary registration. Jonailis was very helpful. She finally ordered the key fob, and I got the plates the next day as well as an appointment with the service department for my tire. Unfortunately, I didn't receive the mounting frame for license and get a ticket the next day. I spent 5 hours at the service appointment, they told me they could not find the leak. I asked them to replace the whole tire since the car was sold like this. The new sales manager told me if I come back and it's under 20 psi he promises to replace it. I arrived at my appointment today and immediately requested what was promised replacement of the tire. Two hours later, they magically found the leak and patched it. Something i could've done much closer to home and wasted a lot less time and money. It's the inconsistency, disrespect of my time, lack of empathy, no remorse, or apology. I wouldn't recommend this dealership to my worst enemy

  • Chantel P

    Date: 07/17/2024

    Tri-County really let me down. I purchased my vehicle on 6/17 & provided the payoff information for my trade in. 30 days later, they still haven't paid my car off which leaves a negative **** on my credit. Their solution is for me to pay the last note and they'll reimburse me to avoid the collections report or don't pay and dispute the issue with the credit bureau. Ultimately the onus is on me to fix they f*ck up. I WILL NOT recommend nor would return to do any further business with Tri-County.

  • Salman G

    Date: 06/14/2024

    Dishonest sales manager, talked over the phone for price out the door, drove to dealer 2 hours away from me, found out there the sales manager I talked to had left and different manager said we cannot give that price. Wasted my time, dishonest people, no communication between employees and/or managers, called Monday morning for a car, didnt hear back from them until Tuesday late afternoon after making several calls. Overall really terrible disaster experience. Didnt want to name the sales manager here for privacy reasons but the owner of the dealer or general manager/ceo can contact me for that information and further information about this horrible incident.

  • Daniel M

    Date: 05/24/2024

    I never post reviews, but I needed to share this experience because I know that Im not the only one.On February 17, 2023 I purchased my 6th car from this dealership, which was a lease and with any new purchase I always made sure that ************* was included no matter the price because its always better to be safe than sorry. Unfortunately, I currently needed to use ************* and I found out that not only was ************* already included with this purchase but that I was also charged an additional $9,000 for ************* because I didnt know any better when I asked for it.Being honest goes a long way but everyone is trying to get over. Thats why this dealership is ***** and Corrupt because you would not be able to see the additional $9,000 that I was paying for ************* in my contract but my monthly payments and the total of the car would show that I was definitely overpaying for something. Making a profit and getting over is apart of business, but this is very sad. Im not sure why nobody is looking over these contracts to make sure that everything is legit but I guess if youre able to make the contracts look legit, its our fault for signing them.Lexus are great cars because I had 3 of them but unfortunately I didnt get another Lexus because of this experience. Avoid this dealership at all cost and learn from my mistakes to make sure everything is legit. Take your time and triple check everything before you sign anything.

  • Muhammed S

    Date: 05/21/2024

    I have purchased my Jeep Grand Cheroke from this business and salesperson ****************************** was so helpful throughout my visit. He was above and beyond helpful in order to make my visit joyful as I want to be. I strongly recommend this dealership and especially *************************** to anyone planning to buy a vehicle. Dont hesitate to stop by

  • rami a

    Date: 05/14/2024

    By FAR the worst dealership I have ever dealt with should be rated a 0 stars! PLEASE STAY AWAY!I bought a used car 5 months ago and still waiting on the plates!! Called multiple times and got no where! promises of getting back to me even from managers and nothing. I'm making monthly payments on a car I cant even drive.

  • NADIRAH A

    Date: 05/13/2024

    Very professional and attentive to all my car needs... ******************* is a great salesmen and I'll refer him to anyone looking to buy a lexus..

  • Sylvia R

    Date: 05/04/2024

    Excellent customer service and the best person to get you the right deals is ****

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