ComplaintsforJaguar Land Rover North America, LLC
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Complaint Details
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Initial Complaint
10/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Land Rover Defend 110 2020 , which was driving for the second time . on the highway when I was hit by a deer that damaged the front of my car , I went back to the state and looked for the land rover agency that sent me to a **************** 06.15.21 the insurance checked and paid for the repair . 10/06/21 the car is still in the body shop and the land rover claims that it does not have all the parts. conclusion i'm about 4 months without a car paying **** with insurance installments and i don't know when i'll get my car back. I don't know what to do.Business response
10/06/2021
Jaguar Land Rover requires additional information to review. Please supply the full VIN, repair order showing what parts are being ordered/back ordered for repair.Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I own a 2017 Land Rover Discovery that had a leaky windshield that was replaced in 2019. It was part of a recall and was serviced at the ******* Land Rover. Two years later, the windshield started leaking again and I was told by the service department at that third party windshield company they used (West ****************) had a lifetime warranty. However, upon inspection, the auto glass company noted that the failed windshield was a result of a defective seal that was created by Land Rover (the same reason the recall was made in 2019) which meant it was not covered under their warranty. Land Rover Service said that since the replaced windshield was outside of the 1-yr warranty, that they could not help me replace the windshield and advised me to contact Land Rover ***************** They in turn, also confirmed that there is nothing they could do except open a "case" that would take several weeks and perhaps only still cover 50% of the work ($1500 +) using another known defective part.Business response
10/06/2021
Jaguar Land Rover will require vehicle information, copies of the original repair order before any decision can be supported.Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my car in to Land Rover ********** on the 31st of July, 2021. There have been continuous issues since: at first they couldn't find it, then they wouldn't communicate with my CarMax warranty issuer and continued to fail to remain in contact, not to mention communication issues with me. I have left at least five messagesI without a response from the service manager. have been told there is a part on back order for about a month now, a "timing cover". I have been told that "Land Rover will not allow (the service technician, *****) to red flag this issue as urgent". My car has been in your care for over two months and we have yet to even be allowed to ORDER the part. At what point is something able to be "red-flagged"? Three months for basic maintenance on a car with less than ****** miles is well beyond what is reasonable. Please help me get this part as quickly as possible before I have to pay yet another car payment while it sits in your care. I can provide months of texts.Business response
10/06/2021
Jaguar Land Rover requires additional information such as full vin, current mileage, retailer information and retailer contact before any review can be done.Initial Complaint
10/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a range rover Land Rover owner. I am having my SUV doing a service at Range Rovert Chantilly. I dropped off the car on Friday, Oct 1st. I informed ****, the advisor, that I had commitments over the weekend and needed my car by Saturday, Oct 2nd. **** said this would not be a problem, so I did not make any other backup plan. But on Oct 2, I was informed that my vehicle would not be available that day, and hardly on Sunday, Oct 3, because the service has not been started yet. I am filing a formal complaint here regarding misleading information that **** gave to me, which has caused me huge inconvenience and financial loss.Business response
10/18/2021
Tell us why here...Hello, We are sorry to hear about your experience at JLR Chantilly but you will need to address this issue with the dealership directly as each dealership is independently owned and operated. Please speak with the service manager about the inconvenience they caused.
Regards,
Jaguar Land Rover Consumer AffairsInitial Complaint
10/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The key fob for my Range Rover malfunctioned WITHOUT HUMAN TOUCH and rolled down all of the windows and opened the sunroof while the vehicle was parked in my driveway during the rain. On the very next business day, I took the car to the dealership to have it dried, assessed for damage, and repaired. While the vehicle was in service, I was informed by a service manager that the key fob did the exact same thing while in their possession as well, confirming the malfunction. To this end, I filed a complaint and after several weeks of correspondence received a certificate for $350 to cover the key fob. There was no funding provided for the remaining $1700+ repair ****. My vehicle has been with Land Rover since 06/30/2021, which makes three months. It remains in their possession because they continue to find additional malfunctioning due to the water. I've now learned that the the amplifier needs replacing and the part itself is $1800, not including labor. Im not sure what will show up next.Business response
10/06/2021
Jaguar Land Rover will require additional information such as full VIN, original RO where complaint was diagnosed before anything can be reviewed.Customer response
10/19/2021
aguar Land Rover will require additional information such asfull VIN: ***************** - 2016 Range Rover Whiteoriginal RO where complaint was diagnosed: (I do not know what "RO" stands for and will assume it means Retail/Repair Organization) The vehicle was repaired at ***** LAND ROVER - ******************************************************************** - landroverlakebluff.com - (************* Business response
10/27/2021
RO is repair order, forward a copy for review.Customer response
10/29/2021
Complaint: 15981387
I am rejecting this response because:
The vehicle was repaired at ***** LAND ROVER - ******************************************************************** - landroverlakebluff.com - **************VIN: ***************** - 2016 Range Rover White
Regards,
***********************Business response
11/03/2021
Due to the vehicle being out of warranty, JLR offered a goodwill gesture of a gift certificate of $350.00. No further action from JLR since vehicle was/is out of warranty at the time of the issue.Initial Complaint
09/29/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
I took my 2017 Jaguar F Type in for service in on or around August 9, 2021, for rattling noises in the front suspension when I am driving the car. I was told that because my car needed brakes that I wouldn't be covered to get my suspension fixed. I made another appointment with the service representative by the name of *************** of Jaguar of *********, **********, I was given an appointment one day before my warranty ran out on September 29, 2021. I am driving a car that is dangerous and could cause harm to others but JLR of ********* doesn't want to address my suspension issue because of an unrelated issue with my brakes.Business response
10/06/2021
Jaguar Land Rover will require additional information such as full VIN, mileage, original RO diagnosing vehicle concern before we are able to review.Customer response
10/15/2021
Complaint: 15920058
I am rejecting this response because:
I was under warranty when I brought my car in back in August and September for rattling noises in my suspension. I was told that because my brakes needed to be changed that the mechanic would not look at the rattling noises coming from Mt suspension. I have gotten my brakes done and I am still hearing rattling noises coming from my suspension. I would like JLR to repair these rattling noises.
Regards,
*********************************Business response
10/27/2021
Tell us why here...
Jaguar Land Rover will require additional information such as full VIN, mileage, original Repair Order diagnosing vehicle concern before we are able to review. Without this, JLR will be unable to assist.Customer response
10/30/2021
Complaint: 15920058
I am rejecting this response because:
My VIN# *****************. At the time of my visit back in August and September I visited Englewood Jaguar while my car was under warranty. *************** refused to fix my suspension issues because he said that my brakes weren't done. I told him that is not a warranty work. I told him I will be filing a legal lawsuit if my suspension issues weren't fixed. I since, fixed my brakes and I am still hearing rattling and cracking noises coming from my front suspension. I have gave you my VIN, so you can investigate all the notes on my car by *************** of Englewood Jaguar.
Regards,
*********************************Business response
11/03/2021
Tell us why here...Jaguar Land Rover will require additional information such as original Repair Order diagnosing vehicle concern before we are able to review. Without this, JLR will be unable to assist.Customer response
11/06/2021
Complaint: 15920058
I am rejecting this response because:I have provided my VIN#*****************. My invoice number is JACS17753. Again, *************** refused to repair the rattling noises coming from my suspension because he says that I need brakes. Brake pad noises is completely different from rattling noises when driving at speeds of 25mph and above. I have since gotten my brakes done and my car is still rattling in the front area of my suspension. Can someone please help me resolve this issue.
Regards,
*********************************Initial Complaint
08/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my Range Rover to Land Rover *********** located at ***************** in *********** for service. I have a 2020 Range Rover and it is still under warranty. I took my car in for service for several issues such as an oil leak, faulty codes, driver door opening while driving etc. I received a text message from my service advisor, ***********************, stating that I have to pay around $250 for them to reset fault codes and the system. This is covered under warranty yet they are trying to scam me into paying for the service. I spoke with the service manager ***************************** who was rude, argumentative and didn't value customer relations whatsoever. She claimed they had to charge me because she has to pay her tech for 1 hour of work. This is ridiculous when my car is under warranty and I simply need fault codes reset, no parts or labor really required. This place lacks integrity and lies to overcharge customers in unnecessary service jobs. This is my 3rd Range Rover and it will be my last.
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Customer Complaints Summary
175 total complaints in the last 3 years.
57 complaints closed in the last 12 months.