Complaints

This profile includes complaints for Volvo Cars North America, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Volvo Cars North America, LLC

  1800 Volvo Pl Mahwah, NJ 07430-2032

• 

  Volvo Cars North America, LLC

  PO Box 914 Rockleigh, NJ 07647

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a used volvo from an individual that within 3 mths of owning, i had to replace the motor. Not due to owner error or mistreatment of vehicle. The cars warranty had expired, and thankfully i purchased an extended warranty, and the motor replaced with a used motor not rebuild of the same model and year. Finding it odd that a volvo motor would fail, I started researching to see if anyone else had the same issue. I found numerous people with same problem, and this specific model, year, and motor had issues as well. All had problems getting any type of recourse for problem. Volvo has since discontinued making that model and engine. I am now experiencing sane problem with replacement motor. I have reached out via email to customer svc, ceo of communications, cfo customer relations with no reply. Just like other customers have as well. My issue is how can the purchase of a high end car have such poor assistance with a car issue as big as a failing motor and oil leak? Known for outstanding build, so rare why are owners not getting help. My car is 6 yrs old. Not all owners have the budget to just replace motors, and pay for expensive repairs. The purchase was due to such a good car requiring ************** if cared for and should drive up to 300k miles. I deserve some sort of reasoning out of such a reputable high end car. Worst car i have ever owned, and no care by company to address or help

  Business Response

  Date: 12/08/2022

  *************** to the BBB complaint letter we've received from *********************************. ************************ has a **** S60 with over 99,000k miles. **************************** vehicle is well out of warranty by time and mileage. Volvo's factory warranty is 4 years/50K miles, whichever comes first. Regrettably, Volvo is unable to cover the repairs needed for vehicle. We did offer her a 30% mail in rebate coupon for up to $200 off any genuine Volvo parts needed related to the repair.

  
  

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2019 Volvo S60 in May 2019. In September 2021, the car was damaged by Hurricane ***, and my body shop placed an order with Prestige Volvo Cars Englewood for new wire harnesses necessary to fix the car. Despite numerous emails and phone calls to Volvo's customer service and the dealership, I could not get any useful information from Volvo on why the parts were taking so long. The *** kept pushing back week after week and month after month. In April 2022, 1 month before the car's final lease payment with Volvo ************** Services, I informed VCFS about the situation, told them that I would not be able to return the car, and asked for a grace ******* They declined my request and told me that VCFS is not part of Volvo. They are not responsible for the delayed parts, and I need to either return the car or purchase it. I had no choice but to purchase the car.The parts finally arrived after 9 months in June 2022, but the body shop only received 1 part of the wire harnesses, which was supposed to be 3 parts. The body shop has to order the rest of the parts again, and the endless wait continues. After more than a year today, my body shop still has not received all the parts necessary for the repair. Every time I was given an ***, it was a lie, and I needed to contact Volvo again to learn that they had a new ***. I was never contacted during the entire process. The latest *** provided by Volvo is 10/24/22, and yet almost 1 week after the ***, no parts, no contact, and no information. The Volvo customer service case number is #*************.

  Business Response

  Date: 12/01/2022

  Customers parts were ordered by our dealer to our manufacture in ******. We were informed that the parts will be delayed due to raw materials not being available to make the harness. Volvo is dealing with global supply chain issues but we are still working for a solution.

  
  

  Customer Answer

  Date: 12/01/2022

  
  Complaint: 18334898
  
  I am rejecting this response because:
  
  This response has no valuable information. Yes, I know this part is being delayed, because it is already delayed. I've waiting for this part for over a year. 

  It is not enough to simply say "we are working on a solution". I don't know what kind of solution you are working on, how long you will be working on, and when I can expect a practical response. 

  The customer service stopped providing ETAs or any other useful information ever since this complaint.

   

  Regards,
  
  *******************

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pre-owned 2016 Volvo XC90 T6 in 8/2020. I began experiencing low oil issues having to put a 1 liter into my starting in 2021. I took the Volvo into University Volvo in ********* to review and monitor. The low oil light continued to come on so in February 2022 we started the oil consumption test. The first step was complete, I was told to return at 2k miles to record the oil levels and mileage. I had to continue to bring the car back when the oil light came on (2 times during this proces) According to the dealership, the final step to identify what was causing the oil consumption issue would be to tear down the engine. In May 2022, we get to that stage however due to a significant back log of 8 other people with similar engine issues, they weren't able to get me in. I was told we could schedule in June 2022, to call back to schedule an appointment. I call backed and was told not able to get in. I expressed my frustration because I needed to start the repair. We scheduled for July 2022. I called to confirm my appointment in July and did not get a return call. I called back and spoke with my service tech explaining it was extremely inconvenient to continue to return to the dealership each time the low oil light came on. At that time, the tech said we had enough information and it's a matter of time. He said I could add my own oil if it was too much of an issue, that we had enough information. I had an appointment schedule for August 2022 however called to confirm and called wasn't returned. I called 5 more times before speaking with the service manager. The combination of the supply chain, staffing due to pandemic and only having 2 working engine bays has created their inability to move forward with the repairs. I reached out to Service Manager who advised me to return to the dealer I provided, They aren't responsive or helpful. I reach out to Volvo Care and have been given the run around. No one seems to understand this is unacceptable.

  Business Response

  Date: 11/22/2022

  The customer did not complete the proper testing to have the issue resolved.

  
  

  Customer Answer

  Date: 11/22/2022

  
  Complaint: 18319842
  
  I am rejecting this response because: this is inaccurate statement. The dealership did not have capacity to complete the steps the dealership service recommended. Have made multiple attempts and the last attempt I was told to take it back to the orginal dealership of purchase for resolution. The stage of the test I was told by the service advisor they are unable to schedule. Not sure how that becomes the customer didn't complete the test. I am not able to without them.
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 12/12/2022

  We have advised the customer that they have not had the necessary test done, but the customer does not agree with the response.

  
  

  Customer Answer

  Date: 12/12/2022

  
  Complaint: 18319842
  
  I am rejecting this response because: the business says they have advised what needs to be done but my guess is this is coming from the service regional team who has never spoken with me. Thus they are unable to understand that I have scheduled the testing and attempted to schedule the service for repairs based on the service advisors recommendation without success. The dealership has consistently told me they are not able to get it in to complete their recommended next steps. The response from Volvo corporate can't be we have told the customer the testing needs to be complete and then there is not the ability to complete the direction provided. 
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 12/20/2022

  We have tried to assist the customer several times. They are not being cooperative with the dealership or customer service regarding the 2 part test that needs to be completed.

  
  

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a Volvo CX90 2020. Since I brought it home it sounded funny. Loud even. People would stop me and say why does your car make that noise. I brought it to the dealership by me many times and they would dismiss the noise as that's normal . Finally I went to another dealership and showed them the problem. They did say that they hear the noise but when they run everything it all checks out. So I said Im supposed to drive a car around that sounds like crap? And they said since everything is checking out then Im sorry but yeah. Unacceptable. I picked Volvo for its reputation. I am spending a lot of money on a luxury car. This is an embarrassment to your company and myself.

  Business Response

  Date: 10/24/2022

  Thank you for contacting Volvo cars *****! We are sorry to hear of your concerns with your vehicle and the Volvo dealerships you visited. We are going to review your request, but to do so, we would need more information. Please fill I the information below: -Year: 2020 -Model: CX90 -Mileage: -VIN: -Date acquired vehicle: - Leased or purchased: -When & where was the vehicle last serviced? -What's wrong with the vehicle? -Is the vehicle currently at the dealer - if yes, which one: - If no, please schedule an appointment and advise of date and dealerships name: -Customer's request: Upon reception of the required information, we are going to get back to you as soon as possible. If you have any other question, please feel free to contact us! We are here for you 24/7. Med Vnliga Hlsningar! Yours Sincerely, ****** Volvo Customer Care***************************************

  
  

  Customer Answer

  Date: 10/24/2022

  
  Complaint: 18194081
  
  I am rejecting this response because: the complaint is not complete yet. I need to make an appointment for my car to be serviced and once its at the service place they will look into it. 
  
  
  
  Regards,
  
  *******************

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have leased a new 2022 C40 in March (our sixth Volvo car but sadly maybe last one after this bad experience). We got into an accident after hitting a deer on a trip. We have turned in the car for repair early July and we have been waiting patiently for repairs. However, Volvo has yet to deliver a replacement of body harness #********. We have been given multiple dates of delivery last few months and all turned out to be false (last ETA we got is Oct 6th and yet again Volvo did not deliver ). We have been paying both our monthly lease payments (for a car we are not able to drive) and rental car fees since because of delay of delivery. Volvo customer care and regional management were nothing but aggravating and disappointing in their handling of this matter ( Case ID#: **************. One would expect at least reimbursement of these costs from a reasonable car manufacturer especially when they are causing the delay until they are able to figure out how and when they provide parts for their products

  Business Response

  Date: 10/19/2022

  **************** was informed that the parts required for his vehicle were custom made in ****** based on his vehicle specification and this would cause lead times with production and delivery. Volvo Cars *** also reviewed customer's request for reimbursement and since this issue was caused due to an accident, Volvo asked customer to follow up with insurance for assistance. At this time the dealership has received the required parts as on 10/15 and has been delivered to the body shop on 10/17.

  
  

  Customer Answer

  Date: 10/19/2022

  
  Complaint: 18187819
  
  I am rejecting this response because:delay of delivery is directly caused by Volvo parts department ( multiple dates of delivery were falsely given back in August and since). Unfortunately, at this time I am not even surprised by that response given horrible experience and their bad customer care overall. 
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a serious safety problem with my 2022 Volvo XC60 SUV. My wife and I were backing out of a parking space and I hit a fence which dented my rear bumper. The rear camara was on and the automatic rear auto break was active when I started to reverse. We were surprised when we hit the fence since the warning system did not sound and the auto break did not engage. We thought there was a problem with the car, so we took it to our dealer to find out why it did not function. The dealers technician evaluated the car but could not find a problem. Next, I called the Volvo group customer service, and they opened a complaint. I sent pictures of the car and fence with detailed information about what occurred. They scheduled an expert technician from Volvo to evaluate the car. They said the warning and auto breaking was performing correctly. Several days later, my wife and I discovered the answer to why the car did not sound an alarm or activate the braking system. We were backing out of our driveway when my wife changed the radio station, and we noticed that this disabled the camara and auto braking system. We were happy to find out the source of the problem and immediately notified Volvo customer service. We were surprised when they replied that this is the way the car is designed to operate, and the driver and passengers should not touch the screen when the car is in reverse. How would a customer know this? One of the reasons we decided to get a Volvo is because of its outstanding safety reviews. I am extremely disappointed that Volvo is not actively fixing this problem and I want other drivers to be aware of it.

  Business Response

  Date: 10/18/2022

  As per the customer interview: My wife and I were leaving my parent's house at ************ and we were backing out of the parking space and I hit the fence. The auto warning did not produce a beeping sound and the auto braking did not engage. We just felt a thump and I got out and saw the damage to the bumper. I was backing out of a parking space and moving about 3 mph. Also did not apply the brakes at any point. Diagnostics: (Has the symptom been verified? Describe fault tracing, analysis, values etc.) The Rear Auto Brake function was tested and was found to be operating as designed. The brakes applied, the parking brake applied, the vehicle remained in reverse and the message "Automatic Intervention Rear Auto Brake" was displayed in the **** The park assist function was also found to be operating as designed. No revelant DTC's stored. Cause: (What was most likely causing the symptom?) Guard rail not "seen" by the system due to height/design/angle of approach?

  
  

  Customer Answer

  Date: 10/25/2022

  
  Complaint: 18152994
  
  I am rejecting this response because: I don't agree with the Volvo response that the system is working as designed. The system should not disable the backup camara and auto braking when a passenger changes the radio station. I voiced my complaint to the company and now have to move on since they do not want to address my concerns.  

   

  Thanks for you assistance. 
  
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:09/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Volvo because I believe Volvo to be a brand that is committed to safety, after all it was Volvo that invented the three point seatbelt, and I wanted to act upon a recall to keep my family safe and keep driving my car. I booked an appointment to take care of 3 things, a recall for my 2018 Volvo V60, to fix a loose drivers seat and have cosmetic fixes to my alloys. I was informed over the phone that this would take no more than 24 hours, upon getting to the dealership I was told it would now take 4 days (dropped off on Thursday and return Monday). I was assured that the alloys would be sent off that day (Thursday)and the recall would be completed, the alloys would be the cause of the delay. Alongside this delay the dealership tried to sell me a full service package ***** miles early, I told them the car had been serviced within the last year and this was not required, I eventually acquiesced and accepted a $160 oil change in the hope they would back off slightly. I left the dealership a little disappointed with the revised timeline but was assured that the now 4 items would be completed. We did a follow up call to **** Volvo on Friday and was informed the car would take an additional week to fix as a part was needed for the recall and they would be unable to provide a courtesy car. As a single car household we told them we could not do this and requested the car be available for pickup on Saturday. When I arrived Saturday morning none of the jobs they had committed to completing had been completed apart from the needless service. Of note the alloys they had specifically committed to sending off on Thursday morning had not been sent. **** Volvo simply hadnt sent the alloys on Thursday as promised. **** Volvo had not made sure the necessary parts were available prior to committing to repairs. The only item that had been completed was the needless service for $160.

  Business Response

  Date: 10/06/2022

  We will forward this information to the retailer to address. We do not have any history with this customer.

  
  

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer name ************** said I am not willing to show or let test drive unless he/she is ready to buy because the car is $80,000. Definite misconduct was done looking to escalate this case to upper level customer relations. I called ********************** US corporate and 2 reps were also extremely rude they had that so what attitude. Names are ***** and **** one did not want to reveal her last name. Volvo is doing horrible job taking care of their customers. I see then suffering with their business in 2-3 years.

  Business Response

  Date: 10/07/2022

  We regret to hear of the customer's experience. Our retailers are independently owned and operated. Customer was seeking a formal apology letter from the retailer. This is not something that would be provided by VCUSA. Experience was documented and complaint filed.

  
  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 2015 Volvo S60 T5 certified pre-owned on or around Dec/29/20 with 100k miles. ******* months after purchase, I began to receive notification of 2 important recalls: seat belt tensioner and the door locks. Having never owned a luxury or fancy car, I did not know oil changes were between 7500-10k miles until sometime in 2021. Up to that point I was doing it every 3500-5k or when the light came on. I would add the oil and it would last about another 1.5-2k miles or I took the car for an oil change. This went on for one or two times before I mentioned to the Volvo advisor around Apr/2022, I think the oil light is coming on to frequent. I did the oil change and he had mentioned if it occurs again, bring it in and we'll do an oil consumption test. Well it would be awhile but late Aug/2022 I brought the car in and sure enough if the car was not consuming at a rate of near every 3k the light would come on. He mentioned Volvo had fixed that consumption issue by replacing the two ring cylinders with 3 rings. I mentioned I had an extended warranty, he tried running the warranty but they declined it due to language in my contract. I did have the problem fixed, as to repair it would be more than the current value even if a high ball offer for the car was given. I reached out to Volvo ************* shortly after and responded to their questionnaire. It was on Sept/21/2002, I received a reply stating they are sorry for the inconvenience but will not be able to assist in the matter. It was not until the events of late Aug. I learned many other owners have had similar issues and have filed a class action lawsuit. I love the Volvo brand, but hate knowing that they know there is a known costly defect but not willing to just make a recall or cover the cost. My out-of-pocket would be est. $5.5-8k while others are looking at $4-16k+. I love my car but hate the situation of thinking I may need to sell this car only to have someone else face the exact situation.

  Business Response

  Date: 10/05/2022

  Hello ******, We are responding back to the BBB complaint we've received. Regrettably, the customer was informed back on 9/21/22 "As much as we truly desire to resolve all of our customer's requests to their satisfaction, it is not possible to meet every expectation. We regret that in this instance, Volvo Car USA cannot accommodate your request to provide assistance towards these repairs. We realize your experience has not met your expectations of Volvo and we apologize for any inconvenience". The customers vehicle is well out of warranty by time and mileage to request assistance on this repair. Volvo's mileage is 4yrs/50K miles, whichever comes first and the customer has over 150K miles on his vehicle. There are currently no open recalls or service action related to oil consumption at this time. Volvo decision remains unchanged at this time. We do apologize this was not the decision the customer is looking for.

  
  

  Customer Answer

  Date: 10/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not entirely to my satisfaction, but I do understand that as a major company, they can not fix every maintenance issue. They can however, look internally at all service requisitions and fan out common problems and try to understand what is causing them, and potentially fix them to help maintain their image as a reliable car company. The issue with this generation of vehicle did not only occur with my car and it alone. Something was seen at some point and prompted the improvement that is seen in the mid-2016 models and newer with these pistons. 

  I do appreciate the time taken by the BBB of ********** and the representative from Volvo *** Cars, that responded, and made sure this issue was seen, read, or heard by the parties involved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new Volvo Plug-in car at the end of March 2022. The Volvo car charger has melted two outlets, which is suggestive that Volvo has provided a malfunctioning car charger. This has created a significant fire hazard. Calls to Volvo have gone unresolved and I have no alternative to escalate

  Business Response

  Date: 09/21/2022

  Volvo cars *** did inform ************** via email that he would need to contact a certified electrician to check the garage outlets and to contact Volvo dealership where he bought his car if he needed assistance with charger accessory.

  
  

  Customer Answer

  Date: 09/22/2022

  
  Complaint: 17898954
  
  I am rejecting this response because:  Volvo knows that I live 120 miles from the nearest dealership, which makes their solution unfeasible.  Their answer is not an adequate answer for an issue that is a significant fire hazard and safety issue.  There are several other options available to Volvo to resolve this issue; however, there seems to be little interest in resolving this issue.  I've been on almost a dozen calls and never reached the assigned customer service agent, which makes this even more frustrating.  All I've received from Volvo's assigned agent is a three-sentence email parroting what's been said.  I've tried to escalate, but their customer service structure only allows this one agent to communicate with me.
  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 09/30/2022

  Volvo Cars *** is sorry to learn of ****************** experience. We have recommended ************** to contact his selling Volvo dealership for assistance in replacing the charger. We have also asked ************** to get the electric points at his garage checked by a certified electrician.

  
  

  Customer Answer

  Date: 10/02/2022

  
  Complaint: 17898954
  
  I am rejecting this response because:  Volvo's solution is for me to pay for a new charger despite having paid $55,000 for a new car.  There's no interest in reviewing the faulty charger, which is a safety hazard for consumers.  There's no interest in reaching out to me to find an equitable solution.  I've contacted Volvo more than a dozen times and Volvo has reached out to me once with a voicemail.  They are not interested in living up to any warranties or servicing a customer facing a difficult and dangerous situation.
  
  
  
  Regards,
  
  *******************