ComplaintsforDealer Loyalty Protection

• Initial Complaint

  11/24/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They use an overseas call center that repeatedly ignores U.S. laws regarding telemarketing. They spoof the phone number theyre calling from (misuse of telephone equipment is a $10,000 fine), they use an automatic dialer (another $10,000 fine for misuse of telephone equipment), and they ignore the National Do Not Call Registry (thats a $16,000 fine). Each call they make should result in a total of $36,000 in fines, but they hide behind their overseas call centers and claim that theyre not the ones making the calls. If everyone stops doing business with these companies and holds them accountable for their shady practices, they would eventually just go away. Also if you look up reviews of their services, youll see that any policy you apply for will not be honored and youll never get what you pay for.

  Business response

  12/03/2021

  Hello ******,
  
  Thank you for your letter. We appreciate the feedback and the information you provided to us, and we will do our absolute best to assist you.
  
  For your reference, Dealer Loyalty Protection is a third-party administration company who adjudicates claims on behalf of third-party sellers offering various programs sold the multiple channels such as Auto Dealerships, Lenders and Marketing Companies. We DO-NOT nor have we ever dialed, called, solicited anyone and we do not condone or participate in robo dialing of any kind. We have strong language in our relationship agreements with our clients protecting us and the public from our clients participating in such activities.
  
  In response to your false allegations, we will NOT be paying any amount whatsoever in fines as alleged calls were NOT done by our company.If you feel we are wrong, we welcome you to hire an attorney and file an action in Court for this demand. We will beyond any doubt prove the same that we are telling you now via this response. We are additionally communicating to you that we will vigorously defend the false allegations you make and seek attorney fees for frivolous suit against us.
  
  As an alternative and if you agree, we will take the information provided to us to all our clients. We will in our best efforts try to find out if you accidently or unknowingly opted in to be marketed to by one of our clients and if you did, we will ask our client to remove you from their list of authorized participants. Please let me know how you wish to proceed.
  
  Thank you and have a great day!
  

  Customer response

  12/03/2021

  
  Complaint: 16178189
  
  I am rejecting this response because:

  While Dealer Loyalty Protection is not placing these calls, people or entities hired or contracted by you are.  As a corporation, you are responsible for their actions.  These overseas call centers are not doing this out of the kindness of their hearts.  You are paying them for their services.  Fifty billion calls a year are made from these centers and its way past time to put a stop to them.  Stop paying for them and theyll stop committing these crimes.  

  
  
  
  Regards,
  
  *******************************

• Initial Complaint

  11/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had obtained dealer loyalty gap claim when I refinance my car and I was in a car accident 06/1/21 and totaled my car and this was when the pandemic was going on so I put my claim in for my car but I had a problem with the police getting my report be cause the officer messed it up and at this time you had to do everything by mail so I keep in touch with dealer loyalty for my claim and they said stay in contact with us till you able to get the police report and I did so when they gave me the report i gave it to the gap people and gave me a new claim adjuster cause I guess the one I had at first quit so my new adjuster did a new claim for me and put it in and they denied my claim talking about it been over 90 day when you had all the paper work beside the police report and it not like i could go down to there office and get it my self with all buildings being locked down and something that I have no control over even though I did everything the ****** way and all want to do is finish paying my claim off like they supposed to cause my insurance payed they part and the financial company waiting on them you call dealer loyalty they never call you back or they dont have no answers like they scamming people

  Business response

  11/11/2021

  Hello ****,
  
  Ive had a chance to review your complaint, it appears that the required documents were not submitted within the 90 days time frame. Our team members from the claims department had informed you of the required documents to properly process and/or finalize the claim process. The claims department had expressed there was no communication or engagement in the Gap process. Therefore, your claim was not able to be processed during the 90-day time frame. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

   

  Thankyou,
  
  ***********************
  Dealer Loyalty Protection, ************************ Assistant
  Office: *************  ext. 116
  E-mail: ********************************
  www.dealerloyaltyprotection.com

   

  
  

• Initial Complaint

  10/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have received numerous calls from this company to get an extended warranty for my call, I am sick and tired of this abuse of the phone system ..... If I could I would file a legal complaint of harassment for as much money I could get just to set the precedence ....

  Business response

  10/28/2021

  Hi *******,
  
  Thank you for bringing this issue to our attention, we are sorry to hear about your experience.
  DLP does not solicit consumers, such as yourself, in any manner, specifically, by the conduct you allege in your correspondence. If someone did call you, please immediately provide us with the phone number you were dialed from so we can swiftly report it to the proper authorities requesting them to investigate as that third-party did so without our permission, authorization, consent and/or knowledge.
  
  Thank you !

• Initial Complaint

  10/15/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was in an accident on 08/25/2021. I filed my gap coverage claim and provided all of the requested information. Every time something else (that was already provided) is needed. I am told now that *********** needs to send the book out and the date of accident and payoff date. *********** verified they sent all information on 9/23 and 10/7. Meanwhile, I cannot get another loan because Dealer Loyalty Protection company will not process my claim. The dealership also sent the information for me, including the invoice to the vehicle. It was 25 days old, there is no **** book out that exists. I would appreciate the claim being processed. I paid almost 900 for protection that I am not being able to use.

  Customer response

  10/21/2021

  I am trying to update the complaint as resolved  it was a miscommunication and they have agreed to pay the claim. 

  Business response

  10/21/2021

  Hello Hailey
  We are actively working on your claim. We have already received all the requested information. Gap claims can take up to 90 days to be finalized. Thank you for your patience and let us know if there is anything else we can do to help you.
  
  Thank you,
  

   

  ***********************
  Dealer Loyalty Protection, ************************ Assistant
  Office: *************  ext. 116
  E-mail: ********************************
  www.dealerloyaltyprotection.com

• Initial Complaint

  09/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business is making telemarketing calls repeatedly to my home despite the fact that my number is on the Do Not Call list.

  Business response

  10/13/2021

  Hello *************,

  I apologize for the calls you are receiving , they  are not from our company .

  DLP is a third-party administration company thatonly administers certain after-market coverages for individuals who havealready purchased a contract for an applicable covered item.
  
  DLP does not solicit consumers,such as Yourself, in any manner, specifically, by the conduct You allege in your correspondence.  Ifsomeone did call You, please immediately provide Us with thephone number You were dialed from so We can swiftly report it tothe proper authorities requesting them to investigate as that third-party didso without Our permission, authorization, consent and/orknowledge.

   

  ChabeliLora
  Dealer Loyalty Protection, ************************ Assistant
  Office: *************  ext. 116
  E-mail: ********************************
  www.dealerloyaltyprotection.com
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩