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Business Profile

Kitchen Accessories

Chefman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Accessories.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've purchased a Chefman Espresso online and was really pleased with the product. Along the way, the milk frother flask and lid broke and I reached out to CHEFMAN customer support about the ability to purchase a replacement container. This was in May 2024. I was constantly told that they were "OUT OF STOCK" and that they would reach out. Again in July 2024 I reached out again, with the same response. This is a very unusual lack of proactive problem solving and definitely a very careless approach for those who are thinking about the planet and don't want to buy a completely whole new unit. It seems as If Chefman is deliberately avoiding participating in replacing parts to FORCE people to buy new units and ultimately toss the old units into landfills and add to the horrible plastic situation we are dealing with. As a thoughtful civilian, I would like more companies to be thoughtful about how they practice business and perhaps get more creative in your verticals by selling coffee and accessories to makeup for lack of sales whilst offering replacements. I would definitely purchase coffee from this company if I knew that its sales was supplementing also offering replacement parts...There is a wide volume of people who want to purchase by being mindful and to know that companies are doing their fair share. Please proactively initiate a more aggressive approach in making replacement parts available. If the molds already produce parts for the whole espresso unit, it makes no sense why they are not accessible as replacements?Its now November 2024 and still no response about the Chefman espresso milk container replacement unit.

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an ice maker last year, the machine malfunctions after approx 7 months. It was under warranty so I went through the proper channels and notified *******, provided the proper documentation including proof of purchase. They continue to tell me the ice maker model is out of stock and refuse to forward a refund. I waited a month with the company basically ghosting me, so I purchased another ice maker. I prefer to have ******* send me another ice maker as well as respond to my sent emails. This is unprofessional and frustrating.

    Business Response

    Date: 09/10/2024

    The customer has been contacted and advised that after an unusual delay in receiving inventory into the warehouse, a brand new unit has been shipped. Customer was left a voicemail message and sent an email with all the tracking information. This case can be closed as resolved. 

  • Initial Complaint

    Date:04/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 3rd, I ordered a slicing blade from Chefman. I finally received a package, but, it was the wrong product. The company agreed to send me the right product. However, I never received my ordered product. After a few attempts at this, I told Chefman to refund my money since they couldn't seem to send me the slicing blade I had paid for. That was ******** Since then, I've been told "the check is in the mail". I want either the product I paid for, or my money back. I would prefer an electronic refund and not wait on a check in the mail.

  • Initial Complaint

    Date:03/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 22nd of Feb, this year, I purchased a Chefman Microcrisp Microwave from ******* in ************ **. When I unpacked the microwave I saw that the lugs on the Glass Plate did not sit inside of the "holes" in the turntable; as such, the turn table moved independantly from the glass plate. The only thing that made the glass plate move was the weight of the plate and what had been placed on it. As that was a saeemingly minor issue I did not bother contactying anyone about it; HOWEVER, within the space of two weeks, and minimal use, the microwave started making a "grinding or grating sound" which was definately not right. Due to the grinding sound I contacted Chefman by phone and spoke with a person named ****** who became my "case manager". She asked me to make a video and take pictures of the problem and email them to her, which I did. I did not hear anything back for two or three days. When dshe did respond she asked for more pictures, which I took and sent to her. A further 3 or 4 days passed without hearing anything. When I finally got a response it was only asking for MORE pictures and nothing more. I reponded by telling her that I had already sent the pictures she was aksing for and that the whole process was getting rediculous. I paid for a new item that was faulty out of the box and then became even more faulty and Chefman was doing nothing other than dragging the problem out - presumably waiting for the 30 day warrenty period to expire - even though this ****** had acknowledged the grinding sound as a result of the video I sent. Bottom line is this - I bought a new Chefman Microcrisp Microwave that was, and still is, faulty. I filed a complaint (if you like) with Chefman and they have done nothing about the matter other than telling me to take more and more pictures and videos of the thing and nothing more, nor have they replied to my last email of the 29th of Mar.

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been trying for months to get a replacement pan for my air fryer. The original pan turned nasty and is unusable. Several emails to chefman have produced only excuses as to why they don’t have pans in stock. Chefman wants to charge me for a new pan. I feel that’s unreasonable since the original pan is useless due to poor quality. I bought the air fryer a long time ago so I do not have receipts. I hope you can help ….thank you !

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Brand New, CHEFMAN Multifunctional Digital Air Fryer, Feb 26, 2023 on eBay. On Feb 17, 2024 it stopped working. Nine (9) days short of the manufacturers warranty. Contacted Chefman customer support and was told, "As our warranty would cover products purchased from first hand resellers, not auction sites or secondary retailers..." Currently there are 54 sellers selling this product on eBay and I don't know how many on Amazon. This is obviously a tactic of this company NOT to honor product warranties. We have bought and sold on eBay for 20 years and new product warranties have always been honored without question. This is obvious Deceptive Trade Practice on the part of this company selling this Chinese manufactured product.

  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Turbo Air Touch Dual Air Fryer - #************/RJ38-SQPF-45DTBB with a 1 year warranty. The light doesn&#**;t work. I sent them a video. They asked for another video to send to the case manager. I would like a replacement and the customer service was hateful. I would like to get a replacement one or to refund my money. I would rather have the replacement.

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My machine broke down not even a yr old and I haven't gotten response back nor you guys answer yall phones I need my airfryer changed out

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Chefman 6 in one Espresso machine in September of 2022 and used it for less than 100 cups of latte. The last week of March, the gasket that seals the steam source to the milk frother failed, making it impossible to make steamed milk for any drink. I filed a report with Chefman, sending a video as requested of the failed part; but heard nothing back but a note the first day that the response was taking longer than expected. I waited two weeks and filed again; and goth the same response. I still have no way to replace the gasket; so the machine is virtually useless. There is no listing for the part; so I cannot even purchase one to repair myself. Phone calls go unanswered.

  • Initial Complaint

    Date:03/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an air fryer from their company and it stopped working after 5 months and per their policy should still be under warranty. I have reached out to them and was told a ticket had been opened and someone would be in touch. It has been several months and no one has gotten back to me or responded in any many to my additional requests for contact. I am now learning from different amazon reviews that this is typical from the company and that is should not expect a further response, refund, or replacement.Sincerely *********************

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