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Business Profile

Subscription Agents

Universal Subscriptions Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Additional Complaint Information

Customer Complaint:
On 4/16/12 BBB reached out to Universal Subscription Services regarding consumer complaints revolving around unwanted magazine subscriptions being received and confusion over how orders were placed.

Universal Subscription Services has explained to BBB they are a marketing firm within the magazine publishing community representing major publishers. Often companies or organizations purchase demographically targeted gift subscriptions for their customers/prospects as a gesture of good will. Universal Subscriptions Services is a "middle man" between the organization and the publisher. BBB complaints sometimes arise when a consumer receives a magazine and does not see the gift announcement. Consumers who want to contact Universal Subscription Services with a question about a subscription are encouraged to reach out to directly them at 732-801-5731.

BBB is satisfied with the information provided by Universal Subscription Services and their commitment to providing access information for consumers attempting to reach them.

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    04/29/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    Received a ************* magazine and looked up the account number online to discover I now have a subscription that I did not request. ************* customer service cites that it was started by a “third party” subscription service and can only be cancelled through Universal Subscription Services. This company should not have my information or the ability to begin subscriptions. The 1-800 number provided by ************* rings a busy tone only. Requesting subscription cancellation immediately and any reimbursement, if applicable.

    Business response

    05/22/2024

    On occasion, ********************** (through Universal Subscription Services) will select individuals meeting certain geographic and demographic criteria (all available from the public domain) to receive a free/complimentary subscription as a gesture of goodwill and brand awareness.  

    We will make certain this subscription is cancelled immediately.  Since ********************** is a monthly publication, there is a possibility that one more issue may be sent, simply due to the advance printing and mailing preparation employed by **********************'s fulfillment operation.

    ********************** and Universal Subscription Services would never intentionally sent an unwanted magazine subscription.  Furthermore, we want to emphasize that the gesture was 100% complimentary to ************** and there is absolutely no obligation to pay.

    Finally, we will place ********************* on a 'Do Not Promote' list in an attempt to avoid any other issues.

  • Initial Complaint

    05/08/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I am receiving monthly copies of the *********************** I did not sign up for a subscription. I called the *********************** and the representative said my subscription is through a third party, Universal Subscription Services, and ******* could not cancel my subscription because they are not the ones billing me. I tired calling Universal Subscription Services at ************, and the number is not in service. I tried to send them an email, and the email account address is no longer active. I want a refund of any charges I am being billed and to cancel the subscription.

    Business response

    05/31/2023

    RE: Complaint ID: ********

    On occasion, Universal Subscription Services facilitates promotional free/complimentary magazine subscriptions of behalf of both magazine publishers and sponsors.  These subscriptions are targeted to individuals that fall in line with Washingtonian's readership demographics.  With that, it is never our desire (or that of the publishers we represent) to send unwanted magazines.

    We will cancel future issues; however, please understand that publishers print and label future issues in advance prior to actually mailing so it may be possible ********************** will receive another issue or two (depending on the magazines frequency) prior to everything being cancelled. Finally, the name/address on file will be placed on a do not promote status.

    Customer response

    05/31/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 19

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

PO Box 256

Manahawkin, NJ 08050-0256

Visit Website
(732) 428-7020

Customer Complaints Summary

3 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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