Complaints

• Initial Complaint

  05/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a letter of money due on 3/21/23 from a collection agency, the letter stated I have 30 days to respond, I sent a check immediately, it cleared on 3/27/23, then they reported unpaid to a credit agency and sent to collections. My credit score dropped 70 points. My credit is now destroyed due to their negligence.

  Business response

  06/19/2023

  This email is in response to the above stated complaint. The person who filed this complaint was a previous employee of our practice. She was the office manager / bookkeeper. She voluntarily left for another position at a different company. As an office manager, she understood the patients responsibility for paying their account balances. Our treatment goes back to 2015 where she had dental insurance, and we would file claims. Her responsibility was for the co-payments. I am under contract with these insurance companies, and we are obligated to collect co-payments. It is a violation of my agreement with the insurance company to waive co-payments. She has had a balance since 2017. In June of 2018 she would send in payments of $10/week. These payments stopped in June 2019. She began again sending payments in June 2021 of $15 /week. She stopped sending these payments in April 2022.  We sent out numerous statements and she was aware of her balance. After ignoring our requests, we sent her account to a collection agency. The day she made the payment we notified the collection agency to remove the negative information from her credit report. We always had a good relationship with her, and this could have been easily resolved if she would have contacted our office manager instead of ignoring our requests for payment. We were always understanding, and we would have gladly established an easy payment plan. To the best of my knowledge this correction has been made to her credit report as requested.

  If you have any further questions regarding his complaint, please contact our office.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩