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Business Profile

Restaurants

Jersey Mike's Franchise Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The purchase in Georgia was a fraud and my award points were stolen. I live in Hertford NC and purchased items in Elizabeth City, NC area a couple hours earlier the same day. I was never in GA nor could I be in two places that far apart in the time it took to place this order. I’m not sure if a worker in Elizabeth City, NC location told someone about my point status n the Loganville, GA location area, or stolen a different way. I request my points be restored and infestation on how this happened. Thanks

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called in an order for 3 subs, and all three came incorrect. The 2 giant italian subs were mikes way with extras added, both identical. Then i ordered a buffalo chicken sub for my son. For some reason they did not place the extras (jalapenos, mustard, pickles etc) on the italians but on the buffalo chicken. I then tried to call the store and received nothing but a busy signal for over 30 minutes now. I resorted to filling out a complaint on the app, but I did this several months back and no one ever responded so i'm expecting this issue to also get no response. None of this makes any sense, from the wrong subs, to not being able to contact anyone, to being ignored the last time i tried to contact the store through the app when i had an issue. It is the ************* location, and the order was called in around 6:30 pm on 3/21. I entered my phone number for points so there should be a record of this transaction.

    Business Response

    Date: 04/15/2025

    This complaint was resolved directly with the complainant. 

    Customer Answer

    Date: 04/15/2025


    Complaint: 23100839

    I am rejecting this response because: this is a lie.  No one has ever contacted me from the business.  It cant be resolved if no one contacted me.  



    Regards,

    **** *********

  • Initial Complaint

    Date:03/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I ordered the number 9 the meats on the sub was where overcooked and not fresh. I had to be at work so not sure what receipt it was on but I got both tickets one is **-*********-****** & **-*********-****** on one of those I believe, also my points never got added my account on both orders TICKETS are last 6 of both orders ****** & ******

  • Initial Complaint

    Date:03/19/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 7, 2025, a Jersey Mike’s store made my order incorrectly, despite using 144 Shore Points from my account. I’ve since tried resolving this with corporate, but they’ve ignored me. I’ve: Called ###-###-#### on Feb 10 and Feb 20, 2025, leaving voicemails with no reply. Phoned ###-###-#### on Feb 15, 2025, with no follow-up. Submitted a form at ***********.***/contact-us on Feb 18, 2025, getting no response. Messaged @*********** on Twitter on Feb 25, 2025, with no answer. As of March 19, 2025, over 40 days later, I’ve had zero communication despite explaining the issue and requesting my points back. This lack of response is unacceptable and has left me without my earned points.

    Business Response

    Date: 04/09/2025

    Please see the below customer response (to attached ******************** ID ********* and consider this concern closed.

    Customer Answer

    Date: 04/12/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* *****

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a bad experience at Jersey ****** on **************** in ********, ** on Feb 10, 2025. I shared the issue (details below) in their contact us section of their website and also left a voicemail with the corporate office. I have not heard back from either source and it has been a month.--------I had a terrible experience at Jersey ****** today. I ordered a mini #8 and a giant #8, and the service was awful from start to finish. While cutting the meat, bits and pieces were flying off the blade, and there were spots on the bread with no meat. I had to repeatedly tell the employee to add pieces to cover the bread. He worked very messily, and it showed.When it came to toppings, I asked for lettuce but mentioned I didnt want the brown parts. He told me he had cut the lettuce that morning, so it would have brown in it. I asked him to get fresher lettuce from the bottom, but he responded with an attitude. Then, when I asked for tomatoes and "****** Way," he added way too much mayonnaise and made the sandwich incredibly sloppy.Every time I tried to address an issue, he came back with an excuse. On top of that, the restaurant itself wasnt clean, and I had to ask multiple times if the bread was fresh and soft. This experience was incredibly disappointing, and I wont be returning anytime soon.

  • Initial Complaint

    Date:01/19/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a #** regular philly cheesestake. at ********************* jersey mikes in *********. I told the guy not to put onions on my sandwhich. I demand they remake my regular philly sub and 72 points on my reward. I spent thousands with jersey mikes yearly

    Business Response

    Date: 02/04/2025

    Hello . We contacted  Mr ***** and happily replaced his Sub with a new #** per his request on January 24th . This issue has been resolved and replacement  has been provided.  If you have any questions, you can reach me at ************(cell ). 

    Thank you .

    **** Turovskaya 

    Jersey Mikes Subs store #**** 

    ***************************************************************;

    Charlotte NC 28227 

    Customer Answer

    Date: 02/14/2025

    I apologize if there has been cross over, but please consider this concern resolved. I have communicated with store owner who has addressed concern with customer and offered resolution. She said that she reached out to you but I just want to close this on my end. Thank you!

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** *****

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an on-line order on 12/26/2024 8:30am for pick up time 11:30am (lunch break). When i received my order, it was incorrect! I walked to the restaurant 3 times, first time was to initially receive my order, second time because they forgot my chips, and third time they did not make my sandwich correct. I ordered tuna on rosemary parmesan bread add cheese (extra charge) and bacon (extra charge). my tuna was on white bread, no cheese and no bacon, but you can assure I was charged for everything. my total was $18.16! The third time I gave them back everything and since I paid with a card the lady informed me it would be 3-5 business days for my refund to be back on my card,,,I have not received anything, and it's been 13 business days!!!

    Business Response

    Date: 02/05/2025

    Please consider this concern closed as we have been informed that in addition to the customer receiving a replacement meal, they will be fully refunded.

    Customer Answer

    Date: 02/11/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** ****

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi!I have sent multiple emails through the website and to ************************************************************ to report and gift issue and order issues to request a refund back to my gift card. However, after multiple follow *** to resolve any issues no one will have the decency to respond. I have a few order issues as well after spending almost $100 of my Jersey Mikes gift card. This is ridiculous!

  • Initial Complaint

    Date:10/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the first time online. Order took too long . I ask the company I don’t want any tomatoes and it didn’t have any lettuce on the sandwich. I always love lettuce so it’s the app glitch to blame . Paid $34 and the sandwich is missing lettuce but extra tomatoes added but the company won’t give me my money back and denied my request Ticket: **-******-**-******

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed on online order for an immediate pickup of a sandwich. It took me 15 minutes to get to the store. When I got there, the store was busy, as it was lunch time. I waited in the pickup online orders area. A worker asked my name, I told them. They found the order and said my order pickup time was in another 30 minutes. I had a limited window for lunch. I told the person I placed it for pickup ASAP. The response from the worker was "I don't work for you, I work for Jersey Mike's". The response shocked me. I told him I'd like to cancel my order then. He responded that he was too busy and to contact Jersey Mike's corporate office. The website clearly states that only the store has the ability to cancel the order. I tried calling the store 5 times over the next 2 days in which they have their phone off the hook and never pick up. I was able to contact the corporate office, and they told me that only the store can offer the refund but would contact the store's owner. 2 days later, I still have yet to hear from the store. I reached back out to the corporate office. They apologized and attempted to reach out to the owner again. Another 2 days and no response. Now the corporate office will not respond, and the store still does not pick up their phones. Nothing from the corporate office, the store, and I'm still sitting here having paid for a sandwich in which I cancelled well before they even attempted to make it.

    Business Response

    Date: 09/27/2024

    I have reached out to the customer, and will facilitate his refund. The refund cannot be completed at store lever due to the age of the original ticket. I have offered to ***** a check to him as well as free sub cards to compensate for the trouble.  Thanks

Jersey Mike's Franchise Systems is NOT a BBB Accredited Business.

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