Business ProfileforPrimary Water & Sewer LLC

Primary Water and Sewer vendor under the ** ******** Water Company Service Plan. Problem started in September 2020 when the hot water heater leaked and was in need of replacement. The first quote was over $1000 because they said it was not covered under the plan. After questioning the quote, I received another quote for $345 to upgrade gas valve, flue pipe and shut off valve (components not covered under the plan). On November 1, 2021 - the Rheem hot water heater failed. Called the office on November 2, 2021 and spoke with ******** I explained that I terminated the service plan with ********** in October 2021 but the component should be covered under warranty. ******* told me that Rheem had many problems with failed shut off valves. I agreed to pay for the labor if the parts are covered under warranty. An appointment was scheduled for November 3, 2021 between 9am - 12pm. Much to my surprise, I received a phone call from ******* at 4 pm on November 2, 2021 (one day prior to the appointment) stating that the owner of the company is not taking additional business because they are focused on ** ******** Water customers. I stated that I am a Primary Water and Sewer customer and they should honor the Rheem warranty. She refused to honor the appointment. PLEASE DO NOT CONDONE THIS TYPE OF BUSINESS PRACTICE.