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Business Profile

Appliance Repair

Orion Express Appliance Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 30 2024 Keir H. Owner of Orion Express Appliance Services came to my house to fix an ice maker on my Samsung refrigerator that was not working. Keir said he had to replace the unit and I paid $229.00(****) to order the part. On September 3rd Keir replaced the unit and I paid a balance of $309 (****). On September 8th I notified Keir (by text) the ice maker was not working again. On September 9th Keir responded that he was sorry to hear it and to push the reset button on the refrigerator door and give it two hours and if that did not work he would replace it. I texted back the same day that I would have to wait a day or two for the ice buildup that stop the ice maker from working. On October 2nd I called Keir to let him know the ice maker was not working. I also texted him. Between October 2nd and October 7th I called Keir 4 times and left messages. October 7th I texted Keir letting him know that I sent left him numerous phone messages to please contact me so we could resolve this issue. On Octo

Orion Express Appliance Services is NOT a BBB Accredited Business.

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