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Business Profile

Online Retailer

Rastelli Market Fresh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,The order I received on 9/16 was absolutely horrible and spoiled. All the blood was everywhere and no ice inside so everything was melted. I had to throw away everything in the box.I emailed Rastelli's to ask full refund asap as this is not normal at all. I had ordered with them before and was great so this is not normal for their business.After the email I sent, today their customer service person argued with me over the emails even though they know is their fault for the disaster and keep back and forth with me. I need a full refund for the purchase I did not use due to their packaging issue and all being in the garbage.

    Business Response

    Date: 10/26/2022

    Complaint ID#:

    18046221

    Company Name:

    Rastelli ***** Inc.

    Contact Name:

    *****************************

    Contact Phone:

    ************

    Email Address:

    ************************************

    Consumer Who Filed the Complaint:

    ***********************

    BBB Team Member (if you know):

    ************

    Please provide a brief and factual response to the complaint you received:

    Consumer felt product was spoiled and desired settlement was a full refund. Full refund provided the same day contact was made. Detailed response faxed to ************

    Sent on:

    10/26/2022 8:50:30 AM

    Customer Answer

    Date: 10/26/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

Rastelli Market Fresh is NOT a BBB Accredited Business.

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