Business ProfileforSharp Electronics Corp

I purchased Sharp countertop microwave model SMC0912BS, and here is my horrible experience with the product and the company. DO NOT buy this microwave! It is a lemon and DANGEROUS to use!After year and half microwave started acting the least to say bizarre. It would suddenly start working on its own, heating and rotating, without anyone pressing any buttons or even coming close to it. And none of the buttons would work. We could not stop the machine, only if we unplug it from the outlet. When I contacted Sharp customer service, they said to stop using it immediately, unplug from the wall and take it to hazardous recycling center. They sounded like the machine was dangerous to use. Sharp sent a replacement, obligated by warranty, exact same model. Please keep in mind that representative was US based, spoke English that I could understand, and was polite.However, after about same time period the new machine started doing exactly the same.This time when I called Sharp customer service, I got a rep from somewhere in ***** with broken English and very little desire to help. He would place me on long holds, keep transferring me to extension where nobody would ever pick up and at the end promised that somebody would call me withing 48 hours. No one called me for a week. I called 4 times, and every time was given false promisses and the same game would happen with placing me on hold, transferring to a dead-end line and promisse someone will call me. Finally, on the fifth time when I asked for a manager and been placed on hold again, ******* said, " There is nothing we will do for you, so stop calling."This company produces dangerous household products and absolutely doesn't take responsibility for it.I only deal with the issues about this microwave, but I want to warn anyone that considering buying any Sharp product. If your Sharp product will have issues, this is the customer service you will deal with. I will never ever buy anything from Sharp!