Business ProfileforStrand Insurance Finance Company

On Oct. 30th, 2023, I canceled my car insurance. Strand Finance was the finance company that worked with ******* ********* to finance my ins., which I was to pay monthly. Since canceling my car insurance on Oct. 30th, 2023, Strand Finance has never corrected my account to reflect that my policy was canceled due to my request. They allowed my policy to go into delinquent status, to go past the billing due date, and then told me my policy would be canceled due to nonpayment. I do not owe a payment, so there is no way it should be canceled for that reason. After multiple emails with Strand Finance and phone conversations, they have refused to correct my account to reflect the actual reason it was canceled, due to client request (and not to non-payment). It has been 3 months since I canceled my insurance and finance agreement with Strand Finance, and they continue to allow my account to go into a further delinquent status instead of simply updating it with the correct information. My experience with Strand Finance has been that they are a very unprofessional company and dishonest in their business practices. They refuse to do the right thing for their customer and are allowing me to be penalized for their inaction. Strand Finance has been uncooperative regarding this matter. Attached is the cancellation of my ins. with ******* *********, signed by the broker I worked with, Rebecca M*****, dated Oct. 30th, 2023. Also attached is the notice of cancellation from Strand Finance due to non-payment. I have asked Strand for a similar notice with the correct cancellation reason (client requested cancellation), and Strand Finance has so far refused to update their records and provide me with a correct cancellation notice. In the attached email from Strand on Nov 21, 2023, they said they are waiting on a refund from ******* *********, which typically takes 4-6 weeks. It has now been 3+ months with no resolution.