Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used CPR Select several times, with varying degrees of success. My main complaint and request is that I have no way to receive customer support. I have requested support on many occasions, with no response ever. I have requested refunds, receipts, and support with enrolling members. Because I have been making these purchases on my company card, I need receipts of purchase to verify my transactions made. The receipts must include the last 4 digits of my credit card. If there was any way of requesting a refund, I would have done that, instead. Despite advertising a 30 day trial period, there is no accessible way to request money back. I look forward to receiving assistance.

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for this so I can have a *** *** card for Health Care Providers used for nursing school. This website is a scam. You cannot see what the digital card look like until you give a fake 5 star review. After being forced to review, you'll be able to see the digital card which looks nothing like the *** *** card you need for working in health care. I paid $44.95 and will have to dispute that charge for a refund. DO NOT BUY FROM THIS FAKE BUSINESS WEBSITE. You have to go attend a class in person. This online class was a scam. I should've known! see pictures attach if it actually uploads to the public. The first picture is from the scam website. The second picture is what you need to work in health care.

  Business Response

  Date: 12/11/2023

  Thank you for reaching out to us. We appreciate the opportunity to address your concerns regarding our *** (Basic Life Support) course offerings.
  
  Our courses are carefully designed to align with the latest cognitive guidelines published by the ***. We take pride in the fact that our courses are nationally accepted and have successfully certified thousands of healthcare providers each month. We have large collection on up to date articles about different aspect of *** course in addition to the the course that you can access …..
  
  We understand that certain employers or institutions may have specific preferences or requirements for certification, often favoring courses directly affiliated with the ***. It's important to clarify that while the *** publishes guidelines for ***, they do not directly accredit or certify training providers. As such, there are numerous reputable providers of these certifications, including our organization.
  
  Our priority is to provide high-quality, accessible training that equips healthcare providers with the essential skills and knowledge in life support. We are committed to maintaining the integrity and effectiveness of our courses to ensure they meet the professional standards expected in the healthcare industry.
  
  If you have specific requirements from your employer or educational institution, we recommend verifying with them if they accept certifications from providers other than ***-affiliated training centers.
  
  Should you have any further questions or need assistance, please do not hesitate to contact our support team. We are here to ensure that your certification process is smooth, informative, and meets your professional needs.

  Customer Answer

  Date: 12/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *** **

• Initial Complaint

  Date:12/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4/23 I paid $44.95 for a BLS course through CPR select. Their website claims they are AHA accredited (which is why I took the course), though I found that they are not. It is clear that this is a worthless investment/certification because the certification doesn't mean anything. Their course was plagued with repeated pages and typos, and the quizzes provided at the end of each section did not even correlate clearly with given information in the section. The exam itself was a joke. Two questions (our of twenty-five) were the same question, and some of the answers were so unreasonable that it was obvious what the correct answers were. I cannot use this "certification" to prove that I know anything at all about basic life support, and it will not be accepted by jobs that I am applying for, to be quite honest.

  Business Response

  Date: 12/08/2023

  Hi *****,

  We appreciate your feedback regarding your experience with our BLS course. It's important to us that we address and learn from your concerns.
  
  We understand there may have been confusion regarding our accreditation status. Our courses are designed to align with AHA and other organizations guidelines.
  
  We regret to hear about the issues you encountered with course content, including repeated pages and typos. We assure you that we are constantly revising our materials for clarity and accuracy. Additionally, we have thoroughly reviewed the question bank, including the version of the exam you took, and found no duplication of questions. We are committed to ensuring our exams are a true reflection of the course material.
  
  We value the opportunity to resolve any concerns amicably. As part of our commitment to customer satisfaction, we offer a leading ****** return policy, under which your issue was resolved. We are grateful for the chance to rectify the situation and provide additional support where needed.
  
  Our goal is to deliver top-quality BLS training, equipping individuals with vital life-saving skills.
  
  Thank you again for your feedback, and we hope to have the opportunity to demonstrate our ongoing commitment to excellence in BLS training.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website is deceitful. It claims it will fulfill AHA requirements, yet it does not. I paid for the *** renewal, which is necessary for healthcare workers and students; however, this certificate is not what it says it is and is only out to get money. I requested a refund and I hope to get it.

  Business Response

  Date: 01/16/2023

  Ms. ********************************* requested a refund on Dec 26 at 4:29 p.m.; the refund was processed on Dec 27. 8:42 a.m., and she was notified of the refund at the same time.

  
  

  Below is a summary:
  

  
  Transaction ID: ***********
  Payment Method: XXXXXXX
  Amount: USD (44.95)
  Customer Name: *******************************************
  

  
  

  We have not stated we're affiliated with the **** on the contrary, our support page clearly states that we are not affiliated with the ***.

  
  

  Our courses are based on the latest published *** cognitive guidelines. We do successfully certify thousands of providers each month. However, it seems her employer has a "brand preference" and only wants her to take the ****affiliated or ********* brand course. The *** is a local ECC representative and publishes the guidelines. 
  

  
  

  We take pride in our coursework and do our best to provide the best value, including giving a skill test checklist that allows you to work with a local provider.

  
  

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking in internet to renew my CPR license with AHA, and got redirected to ********************** website, I paid my fee and took the course, believing that the license I would get would be valid. They even sent me the eCard with the security control number over email. However, when I look up my certification online to check if is actually valid, it results that it is not; it doesn't even appear on their website. It says that there's no certificate found on their database with my personal information. I want them to refund me the money I paid. They are not even accredited by AHA.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to schedule my CPR recertification and was directed to CPR Select's website and without full knowledge paid for a recertification that this site cannot provide. I could tell right away the classes were phony because there were so many ******** would just like my money back.

  Business Response

  Date: 11/04/2022

  Alyssa,
  
  
  Your refund was processed the same day on 10/24. It takes up to three business days for the funds to get back into your account.  Please respond to our email sent on 10/24 and let us know if we can be of further assistance. 
  
  
  There is a 30-day money-back guarantee in place that allows you to be fully satisfied  with the course.
  
  
  *****

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Basic Life Support class for $44.95. It claims it is AHA certified, which it is not because my employer will not take it. As a nurse, I need my BLS to be certified and they made a false claim. I also did not receive an emailed receipt of my purchase, but I did receive a card that is totally invalid for my use. I have attempted to reach out to the company with no luck. Please refund me as soon as possible as the website says it has a 30 day refund guarantee and I purchased this today, 10/14/2022.

  Business Response

  Date: 10/24/2022

  Hi,

   

  Full refund was issued the same date and processed in 3 days. All students are  protected by 30 days money back policy as stated on the website. Website clearly states the offering and users can reach out with any questions through support page. 

   

  Thank you

   

  *****

• Initial Complaint

  Date:07/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I took the CPR Selects CPR course but got no response about my certification and there were a lot of typos when taking the course.

  Business Response

  Date: 08/01/2022

  Hailieanna,

  Thank you for sharing your feedback regarding your recent purchase. 

  We are so sorry to hear your experience with us did not meet your expectations, and we do sincerely apologize for any inconveniences with our service. You are always protected by our money-back guarantee.

  We have canceled your transaction and shared your experience with the editorial manager to make sure urgent corrective action is taken. We hope you will give us another chance soon.
  
  Kind regards
  
  *****

• Initial Complaint

  Date:05/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to American heart association and got redirected to cpr select somehow and they advertised this accredited cpr class for 40 something dollars and it's a scam, I need my full refund to purchase the actual course I need!

  Business Response

  Date: 05/26/2022

  ************************* reached out to us on May 16, and per her request, her transaction was canceled. There was no transaction to be refunded.