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Business Profile

Massage Therapist

Hand & Stone Massage & Facial Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi-I have a membership at Hand and Stone. Every month I pay for a massage or facial. The last few months I have not been able to get in with services I wanted. If I put my membership on hold they charge me an additional fee. I have thousands of dollars in unused packages piling up and their terms don't help me if I can't book an appointment. I have asked if I can use some of my packages on products and they have been unwilling to accomodate. They say I can transfer my massages to someone else or book double massages but that doesn't help if I can't get an appointment. I would just like to get out of this vicious cycle of being charged and not being able to use my packages. It seems unfair and unreasonable at this point.

Hand & Stone Massage & Facial Spa is NOT a BBB Accredited Business.

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