Customer ReviewsforMarlin Leasing Corporation

I was financed for something I never received, now they're over charging me for something not in my possession. I was also told I had automatic withdrawal's I never once said they could do as I do it manually. I had to call the company to tell then to change my email address from personal email to my business email. I never received emails from them for invoices and only until I called they did and said check my spam mail and then in turn being over charged. ************* said this was the best place, I'm oddly perplexed as I have had nothing but issues since April of 2024. Where I do all the work, ask for help and I get nothing. As far as I'm concerned they are loan sharks. Nobody even reaches out, and the one who has helped, ******* said I can unwind the contract because it has been nothing but trouble and so far I have paid 3 months for something I never received. I'd personally like a refund of the money lost and the contract to unwind, something ******* said I could do. And if we're talking money lost that number is bigger because I could have wasted and my time with people who actually care to see good honest people be successful. This "so called" particullar company does not. I will be in touch with the *** Monday. If you want to resolve the issue like an adult learn to communicate. This place should not be a part of the better business bureau, change better to the word bad, because that's how I've been treated. BAD!!

Hello- We do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we at Marlin Leasing Corporation DBA PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback. We were able to locate your account, and will be in touch regarding your concerns. Thank you, ****- Customer Ambassador

Marlin Leasing Corporation dba PEAC Solutions. This company does not disclose that they require upfront taxes on equipment leasing agreement. What they do with the agreement is put in (small fonts) - (plus applicable taxes). When asked at the time of signing the agreement the explanation was they only apply to some companies. We later received invoice showing the lease agreement payment amount with additional tax for NYS that was calculated over the term of agreement which includes interest rate. When we contact Marlin/PEAC regarding this and why wasn't it disclosed that they were upfront taxes which would've help us to pay the taxes upfront or not accepting the agreement. The initial agreement with the vendor includes equipment, hardware/software installation plus taxes - a bundled agreement from the vendor and PEAC. With a bundled the covered all price included taxes.Obviously this not the case with PEAC. The added additional taxes of *****% over ************************************************************************* my life I've never paid interest on sales taxes. In addition to this PEAC also added insurance fees which I've already had insurance. A copy of the policy was given to PEAC which they totally ignore my policy and charged me additional $150.00 per month. This has been the worst experience I've ever encountered in my twenty years of running a business.

Hello, We do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we at Marlin Leasing Corporation DBA PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback. We are currently unable to locate your account information based on your BBB review. Would you be willing to discuss your concerns with us? If so, please email ********************************* with your contract information and your preferred method of contact. Warmest Regards, **** - Customer Ambassador

When this company was Marlin, they were much more willing to work with their customers. Obviously the times we are living in merit considerations and adjustments. PEAC pulled money from my account causing me to be overdrawn, after already receiving a partial payment two weeks prior, without my permission. I have paid 70% of this account off, and they do this! I have every intention of paying it in full and told them so. I just needed a month to catch up due to family medical hardships. Also, my business closed its doors in January thanks to ***** economics. I tried to call and speak with the person responsible for this and they literally disconnected me. I do not recommend doing business with them. Work with a local bank.

Hello *********************************, we do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we at Marlin Leasing Corporation DBA PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback. We were able to locate your contract information from your BBB review. Your concerns have been escalated to our Leadership team for review, someone will be reaching out shortly.

Marlin/Peac Solutions is overcharging per invoice.I cannot get a straight answer because they are saying that their systems are down. It's been a few days now They are reporting me 30 days late to the credit bureaus. I am not 30 days late because I feel I have overpaid. They cannot or will not answer my concerns to fix the problem.But they **** to ruin your credit.

Hello Art *******, we do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we at Marlin Leasing Corporation DBA PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback. We were able to locate your contract information from your BBB review. Thank you for taking the time to speak with our ************* Leadership team today. We appreciate your patience as we work to address your concerns.

This is the most ridiculous company I have ever dealt with. We had three printers which we needed to return. After contacting the ******************** on how to do this, they sent letters stating the final payoff amounts that "represent the amount necessary to satisfy the outstanding contractual obligation". They also informed me to stop making monthly payments and to make sure ******** pay was turned off (because obviously, final payment was being made). Payment was sent (and checks cashed). And now they continue to hound me saying we're behind on our lease payments? What part of FINAL payment do they not understand??? Stay away from them if you can, but chances are you have no choice if your lease gets sold to them. Not nearly enough room to voice all the issues we've had with them during this return process. Oh, and be prepared to pay for the return of any equipment!!!

Hello *****************************, we do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we at PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback. We were able to locate your contract information from your BBB review. Your concerns have been escalated to our Vendor Services Manager who attempted to reach you via telephone and email today. Please respond to ****** contact attempts at your earliest convenience. Warmest Regards, ****** Customer Ambassador

I have I thought reached an agreement to reorganize the loan and paid 10k more into it and so far nothing has changed. PEAC keeps hounding me that we are delinquent and about to go into collections. Meantime I am assured by the ****** that they are working on it and I will get new agreement soon. This is 2 months already and the left doesn't know what the right is doing. I'm very nervous now about the whole thing and losing sleep over it while dealing with serious health issues!

Hello ***************************, we do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we at Marlin Leasing Corp. dba PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback. We were able to locate your contract information from your BBB review and attempted to reach you via the telephone on 01/10/2024. As you were unavailable to speak, a voice message was left. Your concerns have been escalated to our Sales Leadership team who is currently collaborating with your Broker to adjust the terms of your agreement. Thank you for your patience as we work to resolve your concerns. Please feel free to contact your Broker directly for a faster resolution. Warmest Regards, ****** Customer Ambassador

We purchased/leased an automotive alignment machine in 2019 from Strap-on and could get great service on a lease/purchase contract with Marlin Leasing and have recently been advised that the MARLIN LEASING is now PEAC SOLUTIONS. This is the worst business experience I have ever had. I asked Marlin/Peac to stop charging me the $35 per month insurance, because my business insurance covers my equipment and building contents along with customer vehicles. I was informed that the charge could be removed. TWO years later and it is still being deducted from my account. I have now paid $1900 in unnecessary insurance fees. At best I would rate this company as TERRIBLE. The only thing worse than their fees is the poor customer service. The people that keep calling me to "HELP" me buy more equipment are very friendly though!!. Their motto should be "**** over and we will give you some service with a smile"Do your research and know that there are MANY options that are better than Peac/Marlin "fleecing"!!!

Hello *******************, thank you for taking the time to speak with our Insurance Director on 10/4/23 regarding the concerns set forth in your BBB review. As discussed, Marlin Leasing Corp dba PEAC Solutions would be more than happy to review your account for a refund of the insurance fees paid once we receive the requested Evidence of ****************** listing Marlin as loss payee. We look forward to hearing from you and hope you have a wonderful day. Warmest Regards, ****************************

Hello *******************, thank you for taking the time to speak with our Insurance Director on 10/4/23 regarding the concerns set forth in your BBB review. As discussed, Marlin Leasing Corp dba PEAC Solutions would be more than happy to review your account for a refund of the insurance fees paid once we receive the requested Evidence of ****************** listing Marlin as loss payee. We look forward to hearing from you and hope you have a wonderful day. Warmest Regards, ****************************

I'm an attorney in South ***** that leases a copier from Marlin. Recently, collectors on behalf of PEAC have started hounding me. They claim I'm behind on my lease. When I checked my bank statements I noticed Marlin/Peac has been double billing me most months and also has been billing me whatever the h*** it wants. My lease is $ 107 a month (plus tax and $ ***** for insurance), but these clowns have been billing me at $ ****** per month, sometimes twice a month. Since the rebranding, it's been a nightmare. No one knows anything and you can't get a straight answer. Maybe that's their plan....in the meantime, they're double tapping my account. What really bothers me is that I've been on auto draft payment from the very beginning....so how can Marlin/Peac argue that I've fallen behind on my payments.These guys have zero clue and don't know what the h*** the left hand is doing. Let's see how quickly they refund my account for all the overcharging.

Hello *****************************, thank you for taking the time to speak with one of our Servicing Managers on Wednesday (6/21) regarding the concerns cited in your BBB review, the terms set forth in your executed agreements, and the specifications of our self-serve portal, PEAC Connect. Please allow ** to apologize again for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. We do hope that you find the actions taken to rectify the situation agreeable. Please do not hesitate to contact ************************* directly should you have any additional questions or concerns. Warmest Regards, ****** Customer Ambassador

Warning...get the return instructions up front(WHEN YOU SIGN THE LEASE)...or you may end up being responsible to ship and insure the equipment across the country!!!!! We got 3 pieces of equipment from a company locally that we leased through Marlin Leasing. We had some billing problems throughout the 5 year lease term, but nothing big. However, now the lease is up as of 8/15/22...we notified them of our intent not to renew in March 2022 and that we would be returning the equipment at the conclusion of the lease. They acknowledged the receipt of non-renewal and said to expect a letter in August with instructions on the return. August came and went - no letter. We did get an invoice though to pay - I called them up and told them the lease was up and we have not received a letter with instructions on returning. They said they would get right on it. 2 weeks later they emailed a question form - where is equipment - verify serial numbers and is it in working order. Filled out and emailed it back the same day. A month later we get another invoice with big bold lettering across the top informing us that "YOUR ACCOUNT IS DELIQUENT." Really? so I called customer support informing them the lease is up and we are still waiting return instructions. They said they would expedite it. A day later we get the infamous "Marlin Return Authorization" form. We are required to pay for shipping and insurance to send the equipment to *********, **??? What? We worked with a local vendor -Advanced Business Solutions in *********, **. Now we are responsible to ship the equipment 2 states away??? To their reseller??? Very unhappy with this. AGAIN, MAKE SURE YOU HAVE IN WRITING WHERE YOU ARE RETURNING THE EQUIPMENT TO. THEY DON'T PICK IT UP. THEY MAKE YOU PAY TO SHIP TO THEIR RESELLER.

Hello *********************, thank you for taking the time to speak with one of our Servicing Managers today (10/04) regarding the concerns cited in your BBB review and the terms set forth in the executed agreement. Please allow us to apologize again for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. We also apologize for the extended turnaround time and appreciate your patience as we work through the transition to our new servicing platform. Please do not hesitate to contact ***** directly should you have any additional questions or concerns. Warmest Regards, ****************************

Update 10/26/22...Received another invoice today with big bold letters across the middle: "YOUR ACCOUNT IS IN DEFAULT STATUS." Interesting, our return instructions gave us until 10/27/22 to return the equipment. It is currently on a truck to *********** as I type this! This invoice is dated 10/24/22! Why can't Marlin put a pause on invoicing until the deadline is past? I can do that with my customers - it's as easy as checking a box on the customer tab in my accounting software. I called their number and hear the message that Marlin is now "PEAK SOLUTIONS," and their offices are closed for a "company wide event!" Great...Hopefully, they will be open tomorrow! I cannot wait to be done with Marlin capital solutions now known as Peak Solutions.

Hello ****, thank you for providing additional feedback. Your concerns have been escalated to ***** who will be contacting you as soon as able. Please feel free to reach out to him directly should you have any future or additional concerns.

First and foremost please check out yelp reviews on this crooked company, this is by far the worst company I have ever done business with in my 30 years of business. They **** the life out of you.we purchased equipment ****** by the time it got to Marlin leasing it was over ******, the so-called employees are a bunch of clowns, they could not give me a breakdown on my loan. How would you like it if a company did this to your mother or father shame on you !!!!

Hello ***************************, thank you very much for taking the time to speak with us back in October of **************************************** your Yelp review. We do hope that you find the actions taken to rectify the situation, at that time, to be agreeable. Again, we do apologize for any inconvenience or dissatisfaction you may have experienced when dealing with our organization. We value your feedback. Warmest Regards, ****************************