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Business Profile

New Auto Parts

American Honda Co Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car had an engine failures still supposed to be on the warranty they refused to pay due to a Collision I had although I provided them with all information proving that it cannot be from the Collision since it was only minor body damage. They still claim its from the Collision. I open the case by them, and I asked for some prove that it came from the Collision. And they didnt have.

  • Initial Complaint

    Date:04/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my Car (2016 Honda Accord EX-L) Certified Pre-Owned in Sept of 2018. I had the car for a few months when I noticed the infotainment center was giving me issues. The cars displays would constantly freeze. I brought the car in multiple times and was told they couldn't replicate the issue and that I need to bring it in when its happening. I brought it in multiple times WHILE the problem was actively happening. I was then told to setup an appointment each time. I set those appointments up as directed and was told each time that they couldn't replicate the issue. Now the problem is 10x worse and when I spoke with American Honda most recently, I was told that I would be responsible for the cost of diagnosing the car because it is outside the warranty. The problem has been happening since way before the warranties expired but they dragged their feet and took months to call me back, covid happened so they took over a year to respond, the warranties expired and now I am responsible. They completely bamboozled me. They don't want to take responsibility for a problem on their end and now they have completely made it my problem. If I bring the car in with the issue ACTUALLY happening multiple times and they SEE it happening, how isn't that enough?!? That is deceiving. I had a warranty and a problem. They wouldn't cover the problem and now its out of warranty and they are trying to put the financial burden on me. They should have addressed the issue while it was in warranty in a timely manner and not used the pandemic to draw out the rest of my warranty so they could easily get out of solving the problem. They sold me a car with a defect and deflected the blame. Typical. I will never buy a Honda again not like they care very much but still, horrible way to treat a customer.

American Honda Co Inc is NOT a BBB Accredited Business.

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